Doug Gillespie

818-402-1526
doug.gillespie@ymail.com Greater Los Aneles Area

http://www.linkedin.com/in/douggillespie

CAREER SUMMARY
Highly motivated management professional with more than 20 years of experience in process improvement, optimization and streamlining in intergration, distribution, logistics and delivery management. Adept at cost cutting and increasing bottom-line revenue. Self starter with excellent analytical and problem solving skills who can effectively manage multiple concurrent projects. Proven mentor and training specialist with a passion for improving employee attitude and productivity. Areas of expertise include: Operations & Technology Management Computer Systems Management Transportation Optimization & Planning Cost Controls & Reductions Customer Service Management Vendor & Contract Management Process Integration & Consolidation Implementation & Training

PROFESSIONAL EXPERIENCE
Dexx Management, Inc Integration Management Los Angeles, CA October 2010 Present (1 year 2 months)

Director of Contract Operations

Direct integration, implementation and training of automated systems, including transaction management, dispatch and mobile technology systems. Coordinate tasks of external & internal customers, including rollout management, staging & rapid deployment, construction, installation, programming, design and training. Applied skills in CXT, X Mobile, AVI, WWAN scanners, Smart Cards, proximity cards, boosters, RFID readers, cashless systems, access control devices (See accomplishments on pg2). Edge Logistics Business Services
Logistics/Transportation/Trucking

Los Angeles, CA January 2005 October 2010 (5 years 10 months)

Systems and Technology Manager

Senior Manager providing critical and strategic leadership during rapid expansion. Managed business systems, logistics & transportation systems, distributed workforce mobile devices, vendor & IT contracts. Supported sales, marketing and customer relations by continually meeting challenges of customer satisfaction and integration by identifying, creating and executing KPIs to meet and exceed required deliverables. Applied skills in forcasting, purchasing, procurement, Excel, EDI, MS SQL, Visio, CRM, WMS, TMS, QuickBooks Enterprise, Cisco IOS, Dolphin, Symbol, Motorola, Windows Mobile (See accomplishments on pg2). Consolidated Routing
Small Package/Freight Delivery

Los Angeles, CA June 1999 January 2005 (5 years 7 months)

Operations and Technology Manager

Managed operations, including logistics, customer service, billing, IT departments (10-50 employees). Responsible for all financial reports to owners (AR, AP, GL). Created barcode scanning and tracking system. Utilized advanced skills with MS Office, Intergis-Visual Control Room, Datatrac, COPS, Unix, Report Writer, T-SQL and more (See accomplishments on pg2). Express Network, Inc.
Legal Support Industry

Los Angeles, CA January 1989 June 1999 (10 years 6 months)

Operations Manager
As a co-founder, I introduced automation technology to this startup company. Managed operations, technology, billing, vendors, accounts, legal research in civil procedure. Applied skills in Datatrac, Proserve, accounting practices, report writer and more. (See accomplishments on pg2)

Doug Gillespie
ACCOMPLISHMENTS
. Reduced claims by 60% by designing, coordinating, and developing an intelligent bar code labeling system for inventory control, package tracking and bar code scanning. Reduced shrinkage an additional 20% by analyzing and creating business processes that allowed for higher accountability for all inventory, including, non-compliant items. Cut IT budget in half, from 3% to 1.5% of sales and improved quality by outsourcing in-house services to managed vendor contracts.
Saved over $1,000,000 in programming and support costs by developing a customized package tracking and inventory control module using InterGis Visual Control Room, an off-the-shelf transportation management software, instead of a proprietary software option. Cut 20-35% in annual support contract costs by aggressively leveraging expertise in contract negotiations. Saved over $100,000 per year by analyzing, integrating and automating order processing, dispatch and billing for company that grew from start up to $20,000,000 in 8 short years. Reduced fuel cost by 20-25% by implementing route optimization and planning techniques. Improved customer service satisfaction by 35% by mentoring, training and promoting a Can Do Attitude with staff. Created, coordinated and disseminated mobile applications for distributed work force devices and barcode scanners for over 750 resources, by delivering low cost, easily configurable software wizards. Created www.smartrac..net web portal for internal and external customers for package tracking, data analysis and KPI reporting utilizing up to 17 report variations.

EDUCATION
Pima Community College, Tucson, AZ Continuing Education: Leadership Project Management training Product Management training Customer Service Managemnt Advanced Excel Business Applications Double Entry Accounting Practices training.