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Agenda
Even though recovery momentum has slowed due to increasing uncertainty and stimulus declines, companies are expecting growth.
Despite executives increasing unhappiness with current conditions over the past month, the share of survey respondents expecting economic improvement has remained stable
McKinsey Quarterly, September 2010
Workforce size
How do you expect the size of your companys workforce to change, if at all, by the end of 2010?
Customer demand
How do you expect customer demand for your companys products or services to change, if at all, by the end of 2010?
2 18 38
Increase Stay the same Don't know Decrease
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49 38
44
Base: 1,228 SMB budget decision-makers and 1,575 enterprise budget decision-makers
Source: Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011, Forrester Research, Inc., September 2, 2010
(continued)
Base: 1,228 SMB budget decision-makers and 1,575 enterprise budget decision-makers
Source: Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011, Forrester Research, Inc., September 2, 2010
5 2011 IBM Corporation
Agenda
How you can prepare for growth while continuing to manage costs
Operational flexibility is required for organizations to effectively balance new opportunities for growth with risk and cost challenges.
Competing business objectives? How do I boost revenue while minimizing my investments? Can I build customer relationships while reducing my expenditures? Increasing Managing risk business value
Revenue creation
Manage Cost
How do I quickly move into new capabilities that my customers demand, such as mobile computing?
Operational flexibility
How do I quickly leverage technologies and capabilities that could save money, such as cloud computing, while preventing security risks?
How you can prepare for growth while continuing to manage costs
IT organizations must respond to todays business challenges by balancing revenue, opportunity, cost, and risk
Provide anytime, anywhere communications, collaboration and access to information from any device or desktop
Meet demand for more information intensive services Provide higher quality end user and customer experience
Growth Opportunity
Provide flexibility with cloud computing to deal with data and processing demands Quickly scale operations up and down to meet opportunity
Reduce risk of security breaches as new technologies, such as cloud, are rolled out quickly Ensure customer confidence in data and privacy
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Use new technologies to cost effectively build redundancy and ensure business continuity
2011 IBM Corporation
How you can prepare for growth while continuing to manage costs
IBM has assembled a suite of services around three solution areas to help you support business growth in a cost-efficient manner.
IT Solutions Business and IT Benefits
Optimized IT Infrastructure
Efficient IT asset utilization & reduced operational support costs IT platform to support business growth Flexible services delivery, reduced cycle time
Flexible Workplace
Risk Management
Improved data protection Reduces frequency and impact of security breaches Improve overall IT availability
2011 IBM Corporation
How you can prepare for growth while continuing to manage costs: Optimizing IT Infrastructure
I need the flexibility to add and remove computing resources and pay according to usage.
Challenges Capital and operational expenses space and power constraints Infrastructure fragile and problematic to change many specialized skills and tools required Weeks to deploy new solutions slow, manual provisioning
10 2011 IBM Corporation
How you can prepare for growth while continuing to manage costs: Optimizing IT Infrastructure
Optimizing your IT infrastructure is the journey to derive maximum business value from IT Investments
Stages of adoption: where are you and where do you want to go?
Innovate and Grow
Business Value
Automate
Increased flexibility
Virtualize Simplify
Increased utilization
Create logical asset pools Consolidate IT assets
Reduce costs
Speed to market
11 2011 IBM Corporation
How you can prepare for growth while continuing to manage costs: Flexible Workplace
I need to ensure my remote and mobile workers can reliably and securely communicate with each other and access information. I need to simplify and reduce costly management of my network and mobile environment. I need to enable employees to be more self-sufficient in solving IT problems. I need to improve overall organizational responsiveness to gain competitive advantage . Challenges Geographically distributed workforce lack of collaboration tools inhibit productivity Proliferation of mobile devices lack of secure infrastructure prohibits flexibility of choice Lack of integrated network inflexible and costly network infrastructure
12 2011 IBM Corporation
How you can prepare for growth while continuing to manage costs: Flexible Workplace
Business growth depends on employees who can perform their roles any time, any place and collaborate across the organization.
Flexible Workplace: enabling business innovation by unleashing employee productivity
Business Value
Secure, cloud-based delivery of applications to any device Reduce cost with user-guided resolution and self support
Employee productivity
13 2011 IBM Corporation
How you can prepare for growth while continuing to manage costs: Risk Management
I need to protect the enterprise from the complexity of internal and external threats 24x7x365 My IT systems need to meet the availability objectives required to fuel business growth.
How you can prepare for growth while continuing to manage costs: Risk Management
Business driven
Audits
New products
Regulatory compliance Marketing campaigns
Event driven
Natural disasters
Infrequent Workplace inaccessibility Regional power failures Building fires Mergers and acquisitions
Pandemics
Source: IBM 15
Low
High
2011 IBM Corporation
Agenda
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IBM can help you cut costs by consolidating and virtualizing resources to reduce IT capital expenditures and operating expenses.
Profile: Large private bank Business challenge
Align resources to meet spiking user demand and improve ability to meet evolving business needs
Server consolidation and virtualization Consolidated 40 existing servers to two IBM System x 3950 servers running VMware software
Benefits
Profile: Financial services Business challenge Improve storage utilization to meet growing business demand and increase transparency Storage optimization Implemented changes to help optimize storage utilization and improve storage management, reporting and analytics Benefits Identified US$12M in reclaimable assets Helped avoid US$25M in capital expense Helped enable growth with unified architecture
2011 IBM Corporation
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IBM can help optimize your network environment to enable and support new and innovative business models.
Profile: Major bank Business challenge To develop a strategy for wide area networking and increase the use of communications capabilities to improve business value to its customers and employees Network optimization Develop a strategy and plan to strengthen the banks communications and networking capabilities with the goal of better serving customers while reducing costs Benefits Improve ability to leverage network and communications for business advantage Increased process efficiency while reducing cost by 30 percent
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IBM can help you provide an agile and affordable IT environment to support business growth.
Profile: Large energy and utility firm
Business challenge
Consolidate aging data centers to meet future operational requirements, in a cost-efficient way
Benefits
Saved in excess of 40 million over the life of the investment case Expected to reduce carbon emission around 1,000 tons per year
Business challenge A more available data center infrastructure to provide citizens more self-service conveniences via the web while reducing costs
Data center design Built a redundant, highly available 1,200-squarefoot scalable modular data center capable of monitoring power and cooling efficiencies to control resource consumption
Benefits Doubled IT capacity with virtually no increase in energy usage Saved US$30,000 in operational expenses annually
2011 IBM Corporation
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To support a lean IT staff, IBM provides skilled resources to help improve productivity and control support costs
Profile: Construction Business challenge An architecture and construction management company needed to boost stability and security of IT resources to improve its credibility and increase revenue potential Server managed services IBM provided comprehensive monitoring and management services for server and storage systems ensuring no interruption of service Enhanced Technical Support Provided 24x7 integrated support for the multi-platform IT environment through a combination of remote and onsite support Benefits Provided stable and secure IT infrastructure enhancing clients market credibility Improved clients chances of winning large, international contracts Benefits Simplified support through one vendor Shorter solution time for hardware and software problem resolution
Business challenge A large European hospital needed total support for its IT infrastructure, protecting the hospital's critical applications and ensuring quick and trustworthy hardware maintenance services and software support
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Cloud-based services can help increase flexibility and improve productivity while driving greater savings
Profile: School system
Business challenge
School budget cuts of 80 percent made desktop replacement for 1,400 students impossible
IBM Smart Business Desktop Cloud Provided virtual desktop cloud solution with hosted application and data delivered as a single student image
Benefits
Enabled repurposing of aging personal computers with limited up-front capital expense
Improved desktop performance with remote access for teachers and students
Business challenge Needed storage and high-speed retrieval of immense quantities of large files
IBM Smart Business Storage Cloud Centralized file storage for all animators with enhanced, cost-effective scalability
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IBM can help you enable growth by reducing cycle time for new projects and improving overall IT service quality
Profile: Financial services provider Business challenge Long cycle times for development and testing led to delayed time-to-market and poor utilization of computing resources IBM Smart Business Compute Cloud-development and test on the IBM Cloud Implemented automated, self-service provisioning to help enable high quality for new business application development and testing Benefits Improved time-to-market and server utilization
22
IBM can help you improve end-user productivity with technologyenabled solutions
Profile: Major brewery company Business challenge Needed to automate its distribution process and mobilize its sales force of 1,300 employees nationwide to streamline customer service and billing Mobile enterprise services Benefits
Company recovers Implemented mobility approximately US$18 software, hand held million in past due mobile devices and printer accounts and boosts solutions to improve billing highest ever customer practices and facilitate satisfaction levels access to historical thanks to an innovative customer records mobile solution
Business challenge Looking to leverage innovative thinking to bolster IT quality and innovation, while reducing support costs and downtime
End User Support Services Assisted the company to balance cost-effectiveness with efficiency in delivering IT support to end users
Benefits Reduced desk side visits by resolving 85 to 90 percent of tickets remotely Remote take over tools improved resolution rates and decreased employee downtime
2011 IBM Corporation
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IBM can help you leverage new technologies and capabilities while reducing costs
Profile: Large food company
Business challenge Improve communications and collaboration within their geographically diverse teams and reduce executive air travel and employee commuting costs
Converged Communications Implemented an integrated real-time collaboration software and video solution for over 5000 desktop users, which is also connected to video meeting rooms
Benefits Increase collaboration and team-building Improve productivity, retain and attract toptalent with the latest technology and employ green technology
Business challenge New network solution that offered increased coverage, bandwidth, adaptability and availability, as well as the ability to more easily integrate with new applications
Mobility and wireless Implemented a network based on wireless mesh technology that enables the management and monitoring of the entire wireless network in real time
Benefits Decrease cost of business operations and increase profitability Improves worker safety through the implementation of an automated system
2011 IBM Corporation
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IBM can help you protect sensitive and mission-critical applications and data while improving operational efficiencies
Profile: Financial services firm
Business challenge Poor backup performance metrics; Increased risk to the business; Regulatory Compliance requirements
Benefits Improved performance above 99% Helped increase operational efficiency and reduce costs by more than 25%
Provided production server backup/restore service across multiple data centers, and remote data protection for remote offices
Business challenge Needed a dedicated resiliency plan that could meet its work area recovery requirements on a national scale and additional redundancy for its call center
Infrastructure recovery services IBM provided complete fit-out and build services for the eight work area recovery sites and helped the company devise a business continuity plan strategy
Benefits Dedicated, end-to-end business resiliency recovery strategy for the company Provided the company with full call center functionality at 160 seats at two of its sites
2011 IBM Corporation
25
IBM can help you maintain secure and continuous business and IT operations while improving operational staff productivity.
Profile: Mid-size bank
Business challenge
A mid-size bank needed to curtail service outages caused by denial-of-service attacks and software patches on their Internet banking platforms
Profile: Healthcare company
Managed security services Provided 24x7 protection by an army of highly trained engineers
Benefits
Business challenge To protect its position as an industry leader and continue steady growth, the organization needed a reliable infrastructure that could facilitate the level of service that it sought to provide its customers
Managed resiliency services Consolidated a scattered IT infrastructure to a dual site solution that protects maintenance data and allows the organization to provide around-theclock service to its customers
Benefits Helped the business secure a 5.9% increase in revenue and a16.9% increase in net income Cut recovery times to between 10 and 20 minutes
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