HP LaserJet P2050 Series Printer Interpret control-panel messages

The control-panel messages indicate the current product status or situations that might require action. Control-panel messages appear temporarily and might require that you acknowledge the message by pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement. For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

Control-panel messages
Control-panel message Description Recommended action Reinstall the print cartridge. Turn the product off and then on. If the problem is not solved, replace the cartridge. Press OK to override this error and continue to print. Supplies and status features are not available. 13.XX Jam in The product has detected a jam. Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job. If the message persists, contact HP support. 21.X Print failure Press [OK] If error repeats turn off then on 41.2 Engine error The product cannot process the page. Press OK to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job. 10.X Supply The e-label for the memory error print cartridge cannot be read or is missing.

The engine Turn the product power off, wait at least experienced an internal 30 seconds, and then turn the product

error. Press [OK]

power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support.

41.3 Unexpected size in tray x Load Press [OK] 49 Error Turn off then on

The product has Load the correct media into the tray, or detected print media in configure the tray for the size that you the tray that does not have loaded. match the configuration for the tray.

The product Turn the product off, wait at least experienced an internal 30 seconds, and then turn the product on error. and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support.

50.X Fuser error Turn off then on

The product has experienced an error with the fuser.

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support.

51.XX Error Turn off

The product has Turn the product power off, wait at least experienced an internal 30 seconds, and then turn the product hardware error. power on and wait for it to initialize.

then on If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on. If the message persists, contact HP support. 55.X Error Turn off then on The product has Turn the product power off, wait at least experienced an internal 30 seconds, and then turn the product error. power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 57 Fan error The product has Turn the product power off, wait at least experienced a problem 30 seconds, and then turn the product Turn off with its internal fan. power on and wait for it to initialize. then on If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 79 Error Turn off then on The product has Turn the product power off, wait at least experienced an internal 30 seconds, and then turn the product firmware error. power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 79 Service error Turn off An incompatible DIMM is installed. 1. Turn the product power off. 2. Install a DIMM that the product supports.

then on

3. Turn the product on.

If the message persists, contact HP support. Device error An internal error occurred. Press [OK] Door open Genuine HP supply installed The product door is open. Press OK to resume the job.

Close the door. If the error persists, check the door for obstructions.

A genuine HP supply No action necessary. was installed. This message will appear briefly after the supply is installed and then be replaced by the message Ready . The cartridge is either not installed or not correctly installed in the product. The product is out of paper. Install the print cartridge.

Install black cartridge Load paper Load tray # Press [OK] for available media Load tray 1 plain Cleaning mode [OK] to start Load tray 1 Press [OK] for available media Manual

Load paper into a tray.

A tray is configured Load the correct media into the tray, or for the media type and press OK to use media in a different tray. size that the print job is requesting, but that tray is empty. The product is ready to Load Tray 1 with plain paper in the size process the cleaning indicated, and then press OK . operation.

No trays are configured for the media type and size that the print job is requesting. The first side of a

Load the correct media into tray 1, or press OK to use media in a different tray.

Load the page in the indicated tray with

duplex Load tray x Press [OK] Manual feed Press [OK] for available media Memory is low Press [OK] Misprint Press [OK] Non-HP supply installed

manual duplex job has the side to be printed face up, and the top printed, and the page of the page away from you and then needs to be loaded to press OK . process the second side. The product is set for manual feed mode. Press OK to clear the message or load the correct media into tray 1.

The product memory is almost full.

Press OK to finish the job, or press the Cancel button to cancel the job.

Print media has been delayed as it moves through the product. A non-HP supply is installed.

Press OK to clear the message.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit . Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

Order black cartridge Ready Output bin full Remove all paper from bin Rear door open Remove shipping lock from black cartridge Used

The print cartridge is nearing the end of its useful life. The output bin is full.

Order a new print cartridge. You can continue printing with the current print cartridge until redistributing the toner no longer yields acceptable print quality. Remove all paper from the output bin. Verify that the paper path is cleared of any paper jams. If the error persists, clean the output bin sensors.

The product rear door is open. A print cartridge shipping lock is installed.

Close the door. If the error persists, clean the rear door sensors. Be sure that the print cartridge shipping lock has been removed.

A refilled print

No action necessary.

cartridge in cartridge was detected use and accepted. Used cartridge installed To accept press [OK] A refilled print cartridge is installed. Press OK to continue.

LaserJet Page Yields

Learn about supplies

Printer Yield Order Supplies

How HP measures yields

Inkjet page yields How ink is used Inkjet photo yields LaserJet page yields How toner is used

Content starts here For all LaserJet printers and Multi Functional Products sold, HP publishes page yield data for the printer function of these devices. For Inkjet printer yields see www.hp.com/go/pageyield. Page yield data should be used as a starting point for comparison purposes, and not to predict the exact yield you will get from your HP printer and cartridge. Likewise, the declared yield is not intended to be the minimum number of pages that the cartridge will print. Rather, page yield data is meant to estimate the average yield expected from a particular cartridge when measured using the ISO test methodology in connection with a designated printer system.Individual cartridges can perform above and below this average due to variation in the cartridge manufacturing process.Additionally, actual yield varies considerably based on factors such as the content of printed pages, typical printer job size, the environmental conditions during operation and the amount of color printing relative to monochrome printing. For more information see How toner is used.

In recent years, LaserJet Printer and Multi Functional Product yield data has been calculated using standard ISO test methodologies.The specific ISO/IEC standard used depends upon whether the printer is a monochrome or color device. ISO provides different methodologies for testing color and monochrome printer yields.Previous to the introduction of the ISO/IEC yield methodologies, HP had its own proprietary yield test methodology based on 5% coverage which used a methodology similar in many ways to the ISO yield methodology. Some HP printers include an "introductory cartridge" in the printer box, which may print less than HP replacement cartridges.HP's printer packaging will indicate whether introductory cartridges are included with the printer.

HP monochrome printer declared yield is determined using the ISO/IEC 19752 test methodology

Figure 1: ISO/IEC 19752 Standard Test Page Under the ISO/IEC 19752 testing guidelines, a standard page is printed continuously until the cartridge reaches end-of-life.An example of the standard page shown is shown below. The actual test page can be found at www.iso.org/jtc1/sc28 . ISO/IEC 19752 methodology has been used by HP to test monochrome printer yields since its introduction in 2004. A small number of toner cartridges still being sold by HP provide page yield based upon HP's 5% coverage methodology. For more information about the declared page yield of cartridges sold for use with specific HP monochrome printers see www.hp.com/go/pageyield.

HP color printer declared yield is determined using the ISO/IEC 19798 test methodology
Under the ISO/IEC 19798 testing guidelines, a standard set of five pages is printed continuously until the cartridge reaches end-of-life. The five standard pages shown below

consist of a mix of text and graphics, and a mix of black and color. HP adopted these standards for color printers that were introduced after the publication of the standard at the end of 2006. Products produced prior to this continue to use HP's proprietary yield test method. Actual yield that a customer experiences can vary depending upon the printed content on the page. Highly "dense" documents, such as the text document below, may cause cartridges to yield fewer pages than the ISO standard, while less dense ones such as the organisation chart below will typically cause the cartridge to yield more pages than the standard. The yield you experience will depend upon a number of factors including the content that you print and the manner in which you print.

The five standard ISO pages

High density text

Org Chart

High use of cyan For more information on HP LaserJet printer toner cartridges see How toner is used.

ISO page yield testing methodology

HP publishes page yield data based upon the ISO standard for measuring laser printer cartridge yields (ISO/IEC 19752 and 19798):

The test is based on a standard suite of five pages (color) or a single page (monochrome) printed consecutively until the cartridge reaches end-of-life. A cartridge is determined to be at end-of-life when the test pages fade or, for some printers, when the printer automatically stops due to end-of-life detection. To account for variations that may occur, a minimum of 3 cartridges of each cartridge type is tested in each of 3 printers.

Details of the ISO/IEC printing standards are available at www.iso.org .

What is ISO?
ISO (International Organisation for Standardisation) is the world's largest developer and publisher of International Standards. ISO is a network of the national standards institutes of 157 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. ISO is a non-governmental organisation that forms a bridge between the public and private sectors. On one hand, many of its member institutes are part of the governmental structure of their countries or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations. Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society. For more information on ISO see www.iso.org .

How HP displays page yield data

HP publishes declared ISO page yield numbers for each LaserJet cartridge (where ISO is applicable) www.hp.com/go/pageyield.

What is Individual yield versus a composite Yield for color cartridges?

An individual yield for a given color cartridge is the individual calculated page yield of a given color cartridge as demonstrated by testing using the ISO methodology, based on a minimum of 9 cartridges tested to end of life. A composite yield, simply stated, is a weighted average of the individual yields (as demonstrated by testing using the ISO methodology) of the cyan, yellow and magenta cartridges. For example, if the ISO test methodology indicates that the individual yields of a given set of cartridges are 480 for cyan, 500 for magenta, and 520 for yellow, the composite yield would be 499. The Composite yield number helps simplify yield reporting. HP publishes a 3-color composite page yield for LaserJet printer cartridges. The composite yield is based upon the ISO 19758 reporting methodology for color printers, which provides for a single average reporting yield for Cyan, Magenta and Yellow ink cartridges. Black is reported separately as an individual yield. Black Cartridge: 16,500 pages ColorCartridges: 21,000 pages

Example of composite CMY yields Although yields are calculated for individual cartridges, the yield test itself is conducted with all of the cartridges installed in the printer. LaserJet Printers are complex systems that may use more than one color cartridge when printing text and graphics. See How toner is used for more detail.

HP's recommendation
Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose a LaserJet printer, make sure you consider your individual printing needs.