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This Employee (30238 : Ajinder Singh) has not yet been associated with even one Feedback Officer (FO
Code returned = -1)
Please complete Feedback Officer Registration for this Employee ... and login again
In such a case, directly skip to STEP-II of Chapter 5.
Now you can Login into the system using your generated Userid/Password.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
After logging into the e-CFS website the following Page appears: In that page click on the link Change FO
Area as shown in the next picture. In case the employee is associated to more than one CFOs, the following
screen would be shown wherein the correct code needs to be selected.
Press Login to enter into e-CFS.
Select Appropriate CFO Area.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
The following screen will appear:
Click Change FO Area Link.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
In this screen , the e-CFS will show your designation, your Feedback Officer Code and the validity of the
Feedback Officer Code vs Employee Code mapping. Like in this case, the designation is AM(IS), the
Feedback Officer Code 12001110 and the validity is till 31-12-2099.
With this information In-hand proceed to the next chapter.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
4.0 Checking for correctness of your mapped Feedback Officer Code
In this section, the employee will check for the correctness of the Feedback Officer Code to whom he is linked
bydefault by the system.
The steps to know your linked Feedback Officer Code are as given in the previous chapter. With this
information in-hand, open the attached FOCODEMAPPING_PSO.XLS file. In this file, locate the record
corresponding to your Name/PF Number. In the same file, in the corresponding column FOCODE, lists the
correct FO Code to which you should be mapped to.
In case if the same is correct means the actually linked FOCode in e-CFS is same as that given in the attached
excel file, ensures that you are rightly registered with the e-CFS system and is functionally ready to work on
the e-CFS system. Such users can ignore the next chapter of this manual.
However for the other users which find a mismatch between the actually Linked FO Code in e-CFS system &
in the attached excel file, will need to follow steps given in the next chapter to correct their Feedback Officer
Code to match as given in the attached EXCEL FILE.
The aim of the entire exercise is to ensure that the employee should be linked to their correct FO Codes as
given in the attached Excel File.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
5.0 How to correct the Feedback Officer Code in case if the same is not correct.
In case the user founds that the Feedback Officer Code to whom he is linked to is not as per the attached
EXCEL file, should follow the following steps to change his FO Code. Basically this process consists of two
steps:
1. Unregister yourself against the wrong Feedback Officer Code.
2. After following the first step, Register yourself with the correct FO Code as given in attached excel file.
Please follow the following workflow to achieve the goal.
STEP I
Unregister yourself against the wrong Feedback Officer Code
To unregister/delink yourself against the wrong FO Code that system has initially mapped you with,
Click on the link Feedback Officer Registration Link as shown in the screenshot below:
The following screen will appears:
Click on the link Feedback
Officer Registration
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
In this screen do the following steps:
1. Enter the FO Code: , you want to delete. This FO Code would be the one you have
collected at the end of chapter 3.
2. Enter the Employee PF Number (Five/Six Digit(for IBP)) in EC No. Field. Press GET>>
button below the EC No: Field. The following screen will appears:
3. The close the above screen by clicking the x icon on the top right of the window.
4. You will again come back to the previous screen as given below:
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
5. In the above screen, You will see that all fields will get filled automatically.
Now to delink/Unregister this FO Code and Employee Code mapping, set EC No. Valid
upto date field to any date previous than current date.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
6. After this, press SUBMIT Button and you will get success message like the one given
below
7. The above completes the step I.
STEP II
Register yourself with the correct FO Code as given in attached excel file.
Click on the link Feedback Officer Registration Link as shown in the screenshot below:
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
The following screen will appears:
Click on the link Feedback
Officer Registration
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
In this screen do the following steps:
1. Press Help button below the FO Code Field. The following screen will appears:
2. In the above screen, select the right combination of your Location Code / Function Code /
and your Level Code. To know under which Level Code you falls, check table given in
Chapter 2. Select the Feedback Officer Sl No. as the one given in the attached excel file.
3. After selecting all the above parameters, system will generate your feedback officer code in
a field in MAGENTA COLOR.
Please ensure that this system generated Feedback Officer Code is same as desired FO
Code as given in attached file.
4. After this, press Copy>> Button and you will come to old screen with Feedback Officer
Code Copied on the screen as given below:
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
3. Now, in the EC No field , write your Five/Six(for IBP) digit PF Number.
4. Enter your Designation.
5. Make sure the date selected in the EC Valid upto field is 31-12-2099.
6. Select the check boxes Functional Head / State Head as the case applicable.
electronic-Customer Feedback Management System
: Technical User Manual
Paribhavam Technical User Manual Ver 2.0 - FAQ
Regd. Office: G-9, Ali Yavar Jung Marg, Bandra (East) Mumbai-400051 (India).
7. Enter your Phone 1 & Phone 2. Please note that although these fields are not mandatory, but it
should be filled with numeric values else system will generate the error while registration.
8. Enter your Mobile No. & Email Id. Please note that although these fields are not mandatory, but it
these should be filled else system will generate the error while registration.
9. Tick the check boxes, Intimate on Mobile and Intimate on Email. Please note that although these
fields are not mandatory, but it these should be filled else system will generate the error while
registration.
10. Press SUBMIT Button, and you will be registered / linked with the new correct Feedback Officer
Code.
11. To check your currently mapped/linked Feedback Officers, follow the steps given in Chapter 3 to
ensure that you have got connected to the correct Feedback Officer Code.
Version 2, Dated 22.09.2008