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Prerequisite:
CRITICAL: Please remove any pre-existing Anti Virus products before installing Symantec Endpoint Protection 1. Click the START button. 2. Select CONTROL PANEL. 3. In Control Panel, click ADD/REMOVE PROGRAMS. 4. Locate Anti-Virus application and click UNINSTALL. 5. RESTART your computer. Verify Operating System (32-bit or 64-bit): 1. Right click on My Computer, click Properties 2. Under General tab, it does not say 64-bit OS, it is 32-bit Operating System. NOTE: Local administration rights are required on the computer to install this product.
NOTE: For those computers which have Mobile Armor Disk Encryption installed, continue with c. If not, please go on to the next step: c. Click on File System Auto-Protect tab and click Centralized Exceptions button and add the following Security Risk Exceptions i. Extensions: ost pst ii. File /Folders:
C:\Program Files\Mobile Armor C:\Windows\system32\CredentialsManagement.dll C:\Windows\system32\DAGina.dll C:\Windows\system32\dapwdfilctrl.tlb C:\Windows\system32\dasp.dll C:\Windows\system32\DASSO.dll C:\Windows\system32\MAEncryption.dll C:\Windows\system32\MAFips.dll C:\Windows\system32\MAFipsHelper.dll C:\Windows\system32\MAGina.dll C:\Windows\system32\mascmon.dll C:\Windows\system32\MASSO.dll C:\Windows\system32\MASSOFixedLogon.dll C:\Windows\system32\MASSOFilter.dll C:\Windows\system32\drivers\mawhdd.sys
C:\Windows\system32\msGina.dll
5. In the Change Settings window: a. Click Configure Settings next to Client Management b. Click Schedule Updates tab c. Change the frequency and time to when your computer is mostly powered on. d. Select Keep trying for (in hours) and select the hours most suitable for you. e. Click OK