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Organisation - Organizational Structure - Organisational Chart

Post : Gaurav Akrani Date : 6/13/2010 06:19:00 AM IST No Comments Labels : Management, Study Notes

1. Introduction To Organisation

Organisation is one important element of the management process. It is next to planning. In management, organisation is both the process as well as the end-product of that process which is referred to as organisation structure. Such structure acts as the foundation on which the whole super-structure of management is built. Sound organisation structure is essential for the conduct of business activities in an efficient manner. It is within the framework of the organisation that the whole management process takes place. The success of the management process will be determined by the soundness of the organisation structure. Organising involves integration of resources in order to accomplish the objectives.

The term 'Organisation' is derived from the word 'organism' which means a structure of body divided into parts that are held together by a fabric of relationship as one organic whole. In an enterprise, many managers and employees work together for achieving common objectives. It is the organisation structure which binds them together and brings proper adjustment and coordination in their work. The division of work and authority and the establishment of relationship among individuals or groups are possible due to the organisation structure.

In simple words, organizing means arranging the ways and means for the execution of business plan. It is the creation of administrative set-up for the execution of the plan. It suggests the framework within which the management functions. The term organisation suggests a functional group working together for achieving common purposes/objectives. Organisation provides mechanism for integrated and co-operative action by two or more persons with a view to implementing any plan. Organisation facilitates efficient administration, direction and control. It avoids wastage of raw materials and human efforts. Every management has to establish its own organisation structure for efficient conduct of business activities

There are different structures which can be given to an organisation. They include line, functional and so on. An organisation deals with a number of elements which defines the relationships between the members of a group. It is concerned with the channels of communication and lines of authority. It also defines the degree of authority and responsibility of each person in the organisation. In short, organisation clarifies relationships and provides a framework within which all managerial actions take place.

Organisation involves the following aspects:-

1. 2. 3. 4. 5. 6.

Identifying the activities required to achieve organizational objectives.

Grouping up of these activities into workable units (Departmentation). Assigning duties and responsibilities to subordinates in order to achieve the tasks assigned. Delegating authority necessary and useful for the accomplishment of tasks assigned. Establishing superior-subordinate relationship. Providing a system of co-ordination for integrating the activities of individuals and departments.

2. Definitions of Organisation


An Organisation has been defined by E. F. L. Breach as "a



system of structural interpersonal relationships. In it, individuals are differentiated in terms of authority, status and roles with the result that personal interaction is prescribed, and anticipated reactions between individuals tend to occur while ambiguity and spontaneity are decreased". According to Louis A. Allen, Organisation is "the process of identification and grouping the work to be performed, defining and delegating responsibility and authority and establishing relationships for the purpose of enabling people to work most effectively together in accomplishing objectives" . James Mooney defines organisation as "the form of every human association for attainment of a common purpose" .

3. Importance of Organisation


Ensures optimum utilisation of human resources: Every enterprise appoints employees for the conduct of various business
activities and operations. They are given the work according to their qualifications and experience. Organisation ensures that every individual. Is placed on the job for which he is best suited.

2. 3. 4.

Facilitates coordination: It acts as a means of bringing coordination and integration among the activities of individuals and departments of
the enterprise. It establishes clear-cut relationships between operating departments and brings proper balance in their activities.

Facilitates division of work: Different departments are created for division of work, specialization and orderly working of the enterprise.
Similarly, delegation relieves top level managers from routine duties.

Ensures growth, expansion and diversification: Sound Organisation structure facilitates expansion/diversification of an
enterprise. Organisation structure has in-built capacity to absorb additional activities and also effective control on them. A business enterprise brings diversification in its activities within the framework of its Organisation.


Stimulates creativity: Organisation provides training and self-development facilities to managers and subordinates through delegation and
departmentation. It also encourages initiative and creative thinking on the part of managers and others.

6. 7. 8.

Facilitates administration: Effective administration of business will not be possible without the support of sound organisation structure.
Delegation, departmentation and decentralisation are the tools for effective administration.

Determines optimum use of technology: Sound Organisation structure provides opportunities to make optimum use of technology.
It facilitates proper maintenance of equipment and also meets high cost of installation.

Determines individual responsibility: Responsibility is an obligation to perform an assigned work. In a sound Organisation, the
manager finds it easy to pinpoint individual responsibility when the work is spoilt.

4. Organization As A Structure

The term organisation can be studied as a structure and also as a process. In a static sense, organisation is a structure. A group of people functions within this structure and try to accomplish certain objectives. Organisation is a structure for the conduct of business activities efficiently. In the words of

"structure is the established pattern of relationships among the component parts of the organisation". In this sense, Organisation structure refers to the network of relationships among individuals and positions in an Organisation.
Kast and Rosenzweig,

5. Organization Structure Suggests Its Framework

Just as human beings have skeletons that define their parameters likewise organisations have structures that define their parameters. While preparing an architectural plan, an architect considers different factors such as space, cost, time, special features and resources. In the same way, a manager is expected to take into account factors such as channels of communication, before designing Organisation structure.

Organisation structure specifies which individuals will work as subordinates to which superiors. It defines the interpersonal relationships that should exist between individuals and work. Such invisible framework is intended to promote co-ordination in the functions and activities of members of the group. Because of specific assignments of authority and responsibility, each person will look after his part of pre-established plans in proper relation to the parts of others in the group. Organisation suggests the structure within which people associate for the attainment of an objective

6. Organisation As A structure - Implies 4 Elements

1. 2. 3. 4.

Intentionally created: In order to attain specific goals, Organisation structure is deliberately created which converts resources (of

management) into a productive enterprise.

Provides framework: Organisation structure usually takes the shape of a pyramid. Once established, it acts as a framework that can either
constrain or facilitate managerial actions.

Use of Chart: In an Organisation, the structural relationships are normally shown through Organisation charts. These charts indicate the
intended final relationships at a given time.

Provides formal picture: Organisation structure may be horizontal or vertical. The horizontal aspects display basic departmentalization and
vertical aspects display creation of hierarchy of superiors and subordinates.

7. Principles of Organisation / Organising

There are some principles which are common to all organisations that are established in a classical form i.e. the form where there is hierarchy of

The principles of Organisation offer guidance for the creation of a sound, efficient and effective Organisation structure . In other words, these principles are the sound criteria for efficient
authority and responsibility and it flows downwards. organising. They ensure smooth and orderly working of a business enterprise.

(Henry Fayol, F. W. Taylor, U. L Urwick and others) have laid down certain statements regarding organising function of management. Such statements are treated as
Principles of organising are not given in a serial order by any authority on management. Management thinkers principles of organisation. Well accepted principles of organisation/organising are as explained below.


Unity of Objectives: Objectives of the enterprise influence the Organisation structure and hence the objectives of the enterprise should first
be decided clearly and firmly. In addition, there should be unity among the objectives decided. This gives clear direction to the whole Organisation and it will be geared for the achievement of such objectives. The Organisation acts as a tool for achieving the objectives. The objectives may be divided into departmental objectives and organizational objectives. There should be unity of objectives as such unity gives one clear direction to the whole Organisation. In addition, objectives should be made clear to all concerned persons so as to enable them to do their best to achieve the objectives.


Division of Work and Specialization: Division of work leads to specialization. Every department of an Organisation should be given
specialized functions. This will raise the overall efficiency and quality of work of an Organisation. At the same time, specialization and departmentation should not have any adverse effect on the total integrated system. Coordination must be established among the departments and activities. Specialization is necessary for raising the efficiency of the whole Organisation structure. The functions given to each department should be preferably only of one category. Employees should be assigned duties to different departments as per their qualifications, qualities and so on.


Delegation of Authority: There should be proper delegation of authored in every Organisation, particularly in large organisations. The
basic idea behind delegation is to see that decision-making power is placed at a proper place. Delegation should go to the lower levels of management. Every one should be given authority which is adequate to accomplish the task assigned to him. Delegation is useful for getting the things done through others. A successful manager normally does not perform the jobs by himself. He delegates the authority and responsibility to his subordinates. He also motivates his subordinates and see that they take initiative, work efficiently and contribute for achieving organizational objectives.


Coordination: Organisation involves division of work and departmentation. This naturally suggests the need of proper coordination among the
departments and efforts of people working in an Organisation. Due to coordination one clear-cut direction is given to people/ departments and efforts will not be wasted or misdirected. Coordination also brings integration in the basic functions of management. The principle of coordination is important as it facilitates achievement of overall objectives of a business Organisation. It also brings unity of action in the Organisation. Coordination will not be available automatically. For this, working relationships need to be established within the Organisation.


Unity of Command: Unity of command principle suggests that each subordinate should have only one superior whose command he has to
obey. Dual subordination is undesirable as it leads to confusion, disorder, uneasiness and indiscipline. An employee should not have more than one boss to whom he has to report and also function as per his orders and instructions. Reportiing to more than one boss leads to confusion.


Flexibility: According to the principle of flexibility, the Organisation structure should be flexible and not rigid. Such structure is adaptable to
changing situations and permits expansion or replacement without any serious dislocation and disruption. There should be an in-built arrangement to facilitate growth and expansion of an enterprise.


Simplicity: The Organisation structure should be simple for clear understanding of employees. The structure should be easy to manage. Internal
communication will be easy due to simplicity of Organisation. The Organisation structure should be simple as far as possible. The levels of management should also be limited.

8. 9.

Span of Control: The span of control, as far as possible, should be small and fair. This means a manager should not be asked to keep
supervision on large number of subordinates. The span of control should be narrow and manageable. It should be properly balanced.

Scalar Principle (Chain of Command): The principle of chain of command suggests that the line of authority from the chief executive
to the first line of superior should be clearly defined. The line of authority should be properly defined so as to avoid any confusion as regards the line of authority. This principle suggests that as far as possible, the chain of authority should be short and should not be broken.


Exception Principle: The executives at the higher level are busy in important matters and have limited time for the study of routine
administrative matters. It is not desirable to take routine matters to the top level managers frequently. Very crucial and exceptionally complex problems should be referred to the top executives and routine matters should be dealt with by the junior executives at the lower levels. Moreover, time of top executives is saved. They can use their time for dealing with more important and complex problems.


Authority and Responsibility:

Authority acts as a powerful tool by which a manager can achieve a desired objective. Authority of every

manager should be clearly defined. Moreover, it should be adequate to discharge the responsibilities assigned. The superior should be held responsible for the acts of his subordinates. He cannot run away from the responsibility simply by delegating authority to his subordinates. In fact, the responsibility of the superior for the acts of his subordinates is absolute. 12.

Efficiency: The Organisation structure should enable the enterprise to function efficiently. This will enable the enterprise to accomplish its
objectives quickly and also at the lowest cost. For this, the structure introduced should be suitable to the nature, size, activities etc. of the Organisation. A suitable Organisation structure ensures full and purposeful utilisation of available human and material resources and ensures efficiency.


Proper Balance: Proper balance is necessary in different aspects of the Organisation. This means there should be reasonable balance in the
size and functions of departments, centralisation and decentralisation of the Organisation, span of control, chain of command and finally in between human and material resources. This principle of balance suggests that the top management should see that the vertical and horizontal dimensions of the Organisation are fairly balanced.


Separation of line and staff functions: Line functions should be separated from the staff functions even when they are
supplementary in character. Line functions are directly connected with operations while staff functions are auxiliary to the line functions. These functions should be coordinated when necessary but normally they should be kept separate.

8. Types Of Organisation Structure

"The logical arrangement of task and the network of relationships and roles among the various positions established to carry out the activities necessary to achieve the predetermined objectives of business". Internal Organisation structure constitutes the arteries and veins through which the blood of
Organisation structure is defined as work flows in the body of Organisation.

Internal Organisation structures can be broadly classified into the following types/forms:

1. 2. 3. 4. 5.

Line Organisation structure. Functional Organisation structure. Line and staff Organisation structure. Product Organisation structure. Committee and Matrix Organisation structure.

8.1 Line Organisation Structure

Line Organisation (also called Military/Scalar Organisation) is the oldest and the simplest form of internal Organisation structure. It was first developed by the Roman army and later adopted by armies all over the world. Factory owners also used line Organisation structure in its purest form in the nineteenth century in England.

In the line Organisation, the line of authority moves directly from the top level to the lowest level in a step-by-step manner. It is straight and vertical. The top-level management takes all major decisions and issues directions for actual execution. The general manager, for example, issues order to various departmental managers. Thereafter, the departmental manager issues instructions to works manager. The works manager will issue instructions to foreman. In this manner, the orders and instructions will be issued to the workers working at the lowest level. Thus authority moves downward and also step-by-step. The responsibility, on the other hand, moves in the upward direction.

Line Organisation structure is given in the following chart:

8.1.1 Advantages of Line Organisation Structure

1. 2. 3. 4. 5. 6.

Simplicity: Line Organisation structure is easy to understand and follow by superiors and subordinates. It is simple and clear as regards
authority and accountability.

Prompt decisions: Line Organisation facilitates prompt decision-making at all levels as the authority given is clear and complete. Discipline: It brings discipline in the Organisation due to unity of command, delegation of authority and direct accountability. Economical: Line Organisation is economical as experts are not appointed. Attraction to talented persons: Line Organisation brings out talented workers and develops in them quality of leadership. It offers
opportunities of self-development to employees.

Quick communication, high efficiency, flexibility and high employee morale

Organisation structure.

are some more advantages of line

8.1.2 Limitations of Line Organisation Structure

1. 2. 3. 4.

Heavy burden on line executives: The line executives are given too many duties and responsibilities. Even the quality of the decisions
of executives may suffer due to heavy burden of duties and responsibilities.

Non-availability of services of experts: There is absence of skilled experts in line organisation. Expert assistance is not available
promptly when needed by line executives.

Favoritism: There is wide scope for favoritism and nepotism in the line organisation. Leadership of departmental executive is autocratic due to
heavy concentration of powers. He may favour some employees at the cost of others.

Too much dependence on limited executives:

arise when one executive is to be transferred/replaced/promoted.

In the line organisation, all powers are concentrated in the hands of a few

executives. Naturally, the success and stability of the entire organisation depends on their personal skill, initiative and interest. Special difficulties 5. 6.

Rigidity: There is rigidity in the working of line organisation. Delays in communication, limited freedom to employees and unsuitability to modern large business units are some more demerits of line Organisation.

8.2 Functional Organisation Structure

F.W.Taylor, founder of scientific management, conceived the functional Organisation structure. According to him, it is unscientific to overload a foramen with the entire responsibility of running a department. He introduced a system of functional foremanship in his Organisation. In his functional foremanship, there will be eight specialists' foremen who will be required to guide, direct and control the work. Workers at the plant level will have to follow the instructions of all these eight specialists called bosses.

In the functional Organisation suggested by F.W.Taylor, the job of management is divided according to specialization. As a result, functional departments are created. For example, the personnel department will look after the recruitment, selection, training, wage payment, etc. of all persons of the Organisation. Similar will be the position of other departments like production, sales, etc. The scope of work of the department is limited but the area of authority is unlimited.

In the functional Organisation structure, there will be separation of planning of work and execution of the plan prepared. The basis of division is the function and naturally the Organisation structure created will be called "Functional Organisation".

In the functional foremanship, there will be eight specialists/functional heads called bosses. Out of eight bosses, four bosses will be at the planning level and the remaining four will be at the slop floor level.

8.2.1 Foremen At Planning Level (Planning Dept.)

1. 2. 3. 4.

Time and Cost Clerk: He is concerned with preparing standard time for the completion of certain piece of work and compiling the cost of
that work.

Instruction Card Clerk: He lays down the exact method of doing the work. He specifies the tools to be used for conducting the production
and also gives other instructions on the instruction cards prepared by him.

Route Clerk: The route clerk lays down the exact route through which each and every piece of work should move through various stages till
completion. He decides the production schedule and the sequence of steps by which the production process is to move.

Shop Disciplinarian: He is concerned with the discipline, insubordination, violation of rules of discipline and absenteeism. All cases relating
to these matters will be managed by the shop disciplinarian.

8.2.2 Foremen At Shop Floor Level (Shop Floor)

1. 2. 3. 4.

Gang Boss: He assembles and sets up various machines; and tools for a particular piece of work. He is in-charge of assembling line of

Speed Boss: He is concerned with the speeding of machines used for production. He keeps proper speed of the machines and see that
workers complete the production work as per the schedule time.

Repair Boss: The repair boss looks after the proper maintenance of machines, tools and equipments required during the production process. Inspector: The inspector controls quality of the products by keeping adequate check/control when the production work is in progress.
The functional Organisation structure is given in the following chart:-

8.2.3 Merits of Functional Organisation Structure

1. 2.

Facilitates specialization:

Functional Organisation structure facilitates division of work and specialization. Each boss has specialized

knowledge of his functional area. He is in a better position to guide and help the workers.

Benefits of large-scale operations: Functional Organisation offers the benefit of economy of large-scale operation. In this
Organisation, one administrative unit manufactures all products. The available machinery, equipment and facilities are used fully for large-scale production.

3. 4. 5.

Facilitates effective coordination:

Functional Organisation facilitates effective coordination within the function. This is possible as one

boss is in-charge of a particular function and he looks after all activities, which come within that function.

Operational flexibility: Functional Organisation possesses operational flexibility. Necessary changes can be introduced easily to suit the
needs of the situation without any adverse effect on the efficiency.

Ensures effective supervision:

Functional Organisation facilitates effective supervision by the functional heads and foremen. Due to

specialization, they concentrate on the specific functional area and also keep effective supervision on their subordinates.

8.2.4 Demerits of Functional Organisation Structure

1. 2. 3. 4. 5. 6.

Absence of unity of command: Unity of command is absent in the functional Organisation as each worker gets orders and instructions
from several bosses.

Fixing responsibility is difficult:

responsibility itself is divided among many.

In functional Organisation, responsibility is difficult to fix on a specific person. This is because the Functional Organisation can be introduced in the case of manufacturing activities.

Unsuitable to non-manufacturing activities:

However, its application to non-manufacturing activities such as marketing, etc. has not been successful.

Costly: Functional Organisation is costly, as more specialists are required to be appointed. Creates confusion among workers: Functional Organisation is based on specialization as function is taken as a base for dividing the
work. The authority is overlapping the responsibility is divided. This confuses workers.

Conflicts among foremen, delays in decision-making and limited discipline within the departments
some more demerits of functional Organisation.


9. Line and Staff Organisation Structure

In the line and staff Organisation, line executives and staff (specialists) are combined together. The line executives are 'doers' whereas staff refers to experts and act as 'thinkers'. The following chart shows line and staff Organisation structure:

The line executives are concerned with the execution of plans and Policies. They do their best to achieve the organizational objectives. The staff concentrates their attention on research and planning activities. They are experts and conduct advisory functions.

Staff specialists are regarded as 'thinkers" while execution function is given to line executives who are "doers". The staff is supportive to line. The staff specialists offer guidance and cooperation to line executives for achieving organizational objectives. This reduces the burden of functions on the line executives and raises overall efficiency of the Organisation. For avoiding the conflicts between line and staff, there should be clear demarcation between the line and staff functions. This avoids overlapping of functions and possible conflicts. In short, the line and staff functions are different but are supportive and can give positive results if adjusted properly i.e. by avoiding the conflicts. They suggest/recommend but have no power to command the line executive. However, their advice is normally accepted because of their status in the Organisation.

"Line refers to those positions and elements of the Organisation, which have the responsibility and authority and are accountable for accomplishment of primary objectives. Staff elements are those which have responsibility and authority for providing advice and service to the line in attainment of objectives".
According to Louis Allen,

9.1 Characteristics of Line and Staff Organisation

1. 2. 3. 4. 5. 6. 7. 8.

Planning and execution: There are two aspects of administration in this Organisation, viz., planning and execution. Combining line and staff: Planning function is entrusted to staff specialists who are 'thinkers' while execution function is given to line
executives who are 'doers'. The staff is supportive to line.

Role of authority: The line managers have authority to take decisions as they are concerned with actual production. The staff officers lack
such authority.

Guidance from staff: The staff provides guidance and advice to line executives when asked for. Moreover, line executives may or may not
act as per the guidance offered.

Exercising control: The staff manager has authority over subordinates working in his department. Scope for specialization: There is wide scope for specialization in this Organisation as planning work is given to staff and execution work
is given to line executives.

Possibility of conflicts: Conflicts between line and staff executives are quite common in this Organisation but can be minimized through
special measures.

Suitability: Line and staff Organisation structure is suitable to large-scale business activities.

9.2 Merits of Line and Staff Organisation

1. 2. 3. 4. 5. 6.

Less burden on executives:

Line executives get the assistance of staff specialists.This reduces the burden of tine executives. This

raises overall efficiency and facilitates the growth and expansion of an enterprise.

Services of experts available: The benefits of services of experts are provided to line managers. Highly qualified experts are appointed
and they offer guidance to line executives.

Sound decision-making: Line and staff Organisation facilitates sound management decisions because of the services of experts and
specialists. The decisions are also taken in a democratic method i.e. in consultation with the experts.

Limited tension on line managers: The pressure of work of line bosses is brought down as they are concerned only with production

Benefits of specialization:
specialization are easily available.

There is division of work and specialization in this Organisation. Naturally, the benefits of division of work and

Training opportunities to employees: Better opportunities of advancement are provided to workers. The scope for learning and
training for promotions are available.

9.3 Demerits of Line and Staff Organisation


Delay in decision-making: The process of decision-making is delayed, as line executives have to consult staff experts before finalizing
the decisions. The decisions of line managers are likely to be delayed due to this lengthy procedure.


Buck passing among executives: The line bosses are concerned with actual execution of work. However, they depend on staff experts
for guidance. If something goes wrong, the attempt is made to pass on the blame by one party to the other. Thus, there is shifting of responsibility or buck-passing.


Conflicts between line and staff executives: In this Organisation, quarrels and conflicts between line managers and staff
specialists are quite common. The line managers are generally not interested in the advice offered by experts. Secondly, specialists feel that the line bosses lack knowledge of new ideas. Such conflicts lead to bitterness.

4. 5. 6.

Costly Organisation: Line and staff Organisation is a costly Organisation as the line executives are supported by highly paid staff
executives who are experts. All this adds to the overhead expenses and the cost of production increases.

Complicated operation: This Organisation is too complicated in actual operation because of dual authority, division of functions and too
much dependence on staff. The unity of command principle is violated.

Internal discipline is affected adversely: The internal discipline is likely to be affected adversely due to decentralisation and division
of loyalty of subordinates.

9.4 Conflict between Line and Staff Managers

One serious problem in the line and staff Organisation is the possible conflict between the line executives and staff specialists.

Line executives have complaints against staff officers and staff officers have complaints against line executives.

9.5 Conflict between Line and Staff Executives.

9.6 Arguments of Line Executives against Staff Managers / Officers

1. 2. 3.

Dilution of authority: Line executives argue that the introduction of staff managers dilutes their authority and also leads to interference in
their work. They feel that their jobs become less important.

Stealing show: Line managers feel that the staff executives tend to steal show for the work that turns out to be successful. On the other hand,
when things go wrong, they alone have to face the blame and criticism.

Lacks practical knowledge: Line executives argue that staff executives are not familiar with the situation where actual work is carried out.
The services offered by the staff executives are rather theoretical and not practical.

4. 5. 6.

Lacks human skills: Line executives argue that staff managers with human relations skills are rarely available. Staff presents matters

Domination of staff managers: Line executives argue that staff managers always feel that they are superior as regards education and
skills. They dominate line executives. This is treated as unwanted interference.

Easy access to top management: The staff managers work at the head office and have easy access to top level management. They
try to show their superiority to top level management by making new plans and suggestions which may not be acceptable to line executives. The top management feels that the line executives are incompetent due to which the services of staff officers are required. This is a source of agony for line managers.


Stress on paper work: The staff executives are engaged in the paper work. In addition, they need information and various details from the
line executives. As a result, there is increase in the paper work of line executives, which they resent.

9.7 Arguments of Staff Managers against Line Executives


Resistance to new plans and ideas: According to staff managers, the line managers usually oppose/resist new plans/ideas. They
treat this as interference in their routine work. A staff manager is a professional critic. He suggests modifications, which are useful, but the suggestions are opposed as unnecessary interference. This leads to conflicts.

2. 3.

Inadequate support from line executives: Staff managers argue that line Managers do not take benefit of their services. Their
services are used only as a measure of last resort.

Inadequate scope for the use of authority:

this affects their importance and contribution.

Staff managers argue that line managers do not give importance to suggestions given

by them. This reduces the scope of activities of staff managers. Moreover, the suggestions of staff managers are not binding on line executives and 4. 5.

Lack of support from top management: Staff managers also feel that they do not get full support from the top management. The top
management is more concerned with regular production. As a result, it gives better treatment to line bosses.

Limited cooperation from line executives: Staff managers argue that line executives adopt negative approach towards them even
when both are working in the same Organisation with identical objectives. Line executives do not take the advice/suggestions of staff managers in the right spirit. They reject suggestions on the ground that they are not practicable even without giving fair trail. This indicates limited co-operation from line executives.


Supply of inadequate information: Staff managers argue that line executives do not approach them well in advance with all necessary
details of the problems faced by them. They do not supply relevant information but want the solution quickly. If solution is suggested within the time limit, it is again rejected on the ground that it is not workable. This leads to dissatisfaction and conflicts.


Absence of authority: Staff managers feel frustrated as they offer suggestions for solving the problem through hard work and also by using
their skills and experience. However, they do not have commanding authority to execute their suggestions.

10. Organisation Chart

Organisation structure of a company can be shown in a chart. Such chart indicates how different departments are interlinked on the basis of authority and responsibility. It is a simple diagrammatic method of describing an Organisation structure. It indicates how the departments are linked together on the basis of authority and responsibility. Such Organisation chart provides information of the Organisation structure at a glance. Organisation chart is like a blue print of a building. It indicates the number and types of departments, superior-subordinate relationship, chain of command and communication.

10.1 Definition of Organisation Chart.

"a diagrammatical form which shows important aspects of an Organisation, including the major functions and their respective relationships, the channels of supervision and the relative authority of each employee who is in-charge of each respective function".
According to George Terry, Organisation chart is

10.2 Features of Organisation Chart

The definition noted above indicates the following features of Organisation charts:

1. 2. 3. 4. 5.

Organisation chart is a diagrammatical presentation. It represents the formal Organisation structure. It shows the lines of authority in the Organisation. It indicates the channel of communication. It indicates who supervises whom and how various units are inter-related.

10.3 Advantages of Organisational Chart.

1. 2.

Brings clarity to the Organisation: The very process of preparing a chart makes the executive think more clearly about the
Organisation relationships.

Provides dear picture of the Organisation: Once the charts are prepared, they provide lot of information about the Organisation,
both to the members of the Organisation as well as to the outsiders. This information relates to number and types of departments, superior subordinate relationships, chain of command and communication and job titles of each employee.

3. 4. 5.

Facilitates training of employees: Organisation charts are useful in familiarizing and training new employees. Ensures organizational changes: Organisation charts provide a starting point for planning organizational changes after having
discovered the weaknesses of the existing structure.

Provides quick understanding: A chart serves as a better method of visualizing an Organisation than a lengthy written description of it.

10.4 Limitations of Organisational Chart

1. 2. 3. 4. 5. 6.

Details are not provided: The Organisation chart does not provide all the details of Organisation structure created. For example, the chart
will show the line of authority but not the extent of authority.

Informal relationship is not shown: The chart fails to give details of informal relationship available in a firm. In fact, human
relationships cannot be shown on a chart.

Updated position is not available: The chart shows the position of Organisation structure when it was formed. It gives a static picture
of the Organisation. Changes made thereafter may not be available in such charts.

Fosters buck-passing: The charts tend to foster 'buck-passing' and emphasize only formal channels of communication. Lacks flexibility: Organisation chart lacks an element of flexibility. Such chart also brings an element of rigidity in the working of an

Creates rank consciousness: An Organisation chart leads to rank consciousness among the staff. It destroys team spirit and collective
approach on the part of the staff.

10.5 Types of Organisation Chart

1. 2. 3. 4.

Vertical chart: One of the most popular methods is the vertical chart in which the highest job is shown at the top with other jobs shown in a
descending order, connected by lines to show the authority and the line of communication.

Horizontal chart: This chart shows the Organisation structure in the form of a pyramid. Circular chart: The top management is shown at the centre of the circle and other management levels are shown in concentric circles. Departmental chart: This chart is devoted exclusively to particular department and gives details of relationships, authority, responsibility,
etc. within the department.

10.6 Uses of Organisation Chart

1. 2. 3. 4.

An Organisation chart facilitates ready reference. It enables the management to find out different positions of authority and their relationships in the Organisation structure. It provides proper guidance to managers in executing, their assignments and helps them to avoid overlapping and duplication of work. It provides complete information to understand the character of an Organisation. An Organisation chart indicates ways to better utilisation of available manpower.


An organisation chart points out the consistencies and deficiencies of an Organisation and enables the management to correct them.



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