12/28/11

Installing and Using HP Support Assistant Compaq Presario CQ20-410T

C P CQ20-410TU N PC

( . .D

Q HP C C A HP U S

HP C

> C

CQ20-410TU N

PC

HP S

HP CUSTOMER CARE

HP S

A .T HP S A M , HP W H , . HP S A . HP S

S Y

SUPPORT OPTIONS

M HP Support for technical assistance.

recommends that ou run the HP Support Assistance maintenance and troubleshooting tools before ou call L C R HP T O C R O .T . Troubleshoot PC. HP O Learn C Get Assistance HP S How do I get the latest version of HP Support Assistant I P S H I W T Assistant 7 HP S . A . , Start , HP S , HP Support &S , HPSA V 5. W 7 V HP W 7 W V , HP S HPSA V A 6. . . L &A , , C . PC. Y . HP . , L HP' , A C .T S .T , W S

HP S Maintain -

: HP. HP .S

DISCOVER MORE

H O B S L O HP C S HP C B RSS F

&H

h10025.www1.hp.com/ewfrf/wc/document?docname=c01916574&lc=en

1/5

12/28/11

Installing and Using HP Support Assistant Compaq Presario CQ20-410T

NOTE:P od c Name, P od c N mbe , and Se ial N mbe a e ho n a bo om of indo . Ho do I use Support Assistant before I call HP Support? i an can help o e ol e mo kno n ha d a e d i e and of a e i e i ho

R nning he HP S ppo A

ha ing o peak o a S ppo Agen . Befo e o call HP, open he HP S ppo A in e ne , and do he follo ing a k :

i an , connec he PC o he

Click Maintain , elec he Health Anal sis men op ion a he op of he c een, and hen click Refresh . When a li of ecommended ac ion di pla , follo he in c ion o in all pecific pda e and

pe fo m o he ecommended ac ion . If he p oblem ill e i : he a oma ed Anal sis o comple e. he p oblem o an o e ol e, and

Click Get assistance , and allo U e he d op do n men hen click Ne t o ie nde

o eco d ome ba ic info ma ion abo l of he anal ha ac ion o ha e aken.

he e

i . Reco ding hi info ma ion

ill help he agen

and he p oblem and e ie

Click Contact fo a li

of a ailable con ac op ion . The co

fo phone

ppo ma be co e ed nde

a an o a fee ma appl . Ho does the Maintain function help keep m computer up to date? comp e ope a ing p ope l , he Main ain f nc ion p o ide a li n a Heal h Anal i and a T ne-Up of o gge ed ha need o of a ailable pda e and e ac ion i di pla ed. immedia e a en ion and ho ld no be dela ed o of of a e pda e and ac ion i o he ne- p i

To keep o o comple e, a li

ho ld ake. Yo can

PC. When he anal

Important updates or alerts - ac ion igno ed.

Recommended updates or alerts - ac ion nece a . ha ill help o ca e fo and

ha o

ho ld con ide in alling, b

he can be dela ed if

Tips - ac ion

e o

comp e mo e efficien l . ant to install it? ha a e applicable o o

What happens if I dela or ignore an update, but later decide I The Histor page in he Main ain f nc ion p o ide a li comp e . The e pda e a e o gani ed a : Installed Updates - pda e Postponed Updates - pda e con enience. Ho does Tune-up help maintain m computer?

of he pe of pda e

ha o ha e al ead in alled on o

comp e .

ha o ei he dela ed o igno ed. Yo can in all hem a o

B defa l , a Tune-up , hich i pa of he Main ain f nc ion i ac ion b defa l ch a :

n once a mon h. T ne- p pe fo m

e e al

Se a e o e poin

h10025.www1.hp.com/ewfrf/wc/document?docname=c01916574&lc=en

2/5

12/28/11

Installing and Using HP Support Assistant Compaq Presario CQ20-410T

Pe fo m a ha d di k clean p and epai Dele e empo a In e ne file

Def agmen he ha d d i e Yo can change he n mbe of ac ion pe fo med b he T ne-Up' Se ing c een. elec ing o de elec ing hem f om he li of ope a ion on

Can I configure what actions HP Support Assistance takes? Ye . Yo can click Settings on he lo e lef co ne of he HP S ppo A fo pda e , and pecif hich ac ion ho ld be pe fo med. ecommended, o choo e hich pda e i an indo o pecif hen o check

Health Anal sis - choo e o in all he pda e a oma icall a o in all and

hen o in all hem. Yo can al o choo e o ne e in all he pda e . n T ne- p a oma icall a ill be pe fo med. ome E pe ience Imp o emen p og am. ecommended and pecif hen i ill n. Yo can

Tune-up - choo e o al o elec

ha ope a ion

Generic Settings - choo e o pa icipa e in he HP C What does the Troubleshoot function do? The T o ble hoo f nc ion allo o

o check e e al opic a ea of o ppo cen e .

comp e and ol e common p oblem

ba ed on ol ion de eloped fo he HP

Each opic a ea p o ide link What are Learning Centers? The Lea ning Cen e in e ne . A ne and of a e.

o ool and a icle on keeping o

comp e ope a ing efficien l .

a e a collec ion of doc men , de eloped b HP and added in o he Windo e, and main ain o PC, e en a e de eloped, he a e ploaded o o comp e along

Help S

em

on he ha d d i e. The help o di co e , Lea ning Cen e

hen o a e no connec ed o he i h pda ed d i e

Can I take HP web-based online classes? Ye ! Online cla e a e de igned b HP o familia i e o i h ce ain fea e of o comp e . Cla e ae

h10025.www1.hp.com/ewfrf/wc/document?docname=c01916574&lc=en

3/5

12/28/11

Installing and Using HP Support Assistant Compaq Presario CQ20-410T

.Y HP S A , i ance . . i hen I o " ei? "( L ).

Wh doe Ge A T A

n an Anal

.I HP .

G
Thi doc men : W W D

Will Ge A T .I

i ance help me e ol e a p oblem b m G , . , Feedback A .W

elf?

, HP. F

E i

Doe N ,

he Sea ch field ea ch he Sea ch ,

eb? HP S . A , H S

Can I ge help and I L C , Ho

ppo if I do no ha e an in e ne connec ion? , , H A H S .T .T . i an ? ,

do I pda e HP S ppo A A H . A

HP S T -U

.W

HP S

Doe HP S

he HP S ppo A A

i an al a

n in he backg o nd? T . -U .I

Con ac HP e ice and C T ome S ppo . I

ppo

.F S Con ac HP See al o D F A HP A V 3. , HP S A W , ,

H Con ac HP . A

P ,

. , HP N PC - HP

h10025.www1.hp.com/ewfrf/wc/document?docname=c01916574&lc=en

4/5

12/28/11

Installing and Using HP Support Assistant Compaq Presario CQ20-410T

Share this page

Search

United States

Feedback to Webmaster

Privacy statement

Terms of Use.

2011 Hew lett-Packard D

h10025.www1.hp.com/ewfrf/wc/document?docname=c01916574&lc=en

5/5