Beruflich Dokumente
Kultur Dokumente
INDEX
1) BANKING INDUSTRY 2) FINANCIAL SERVICES INDUSTRY 3) SERVICES INDUSTRY I. II. III. IV. V. VI. Research & Consultancy IT & ITES Hospitality Real Estate Logistics KPO 3 12 15 16 18 19 21 23 25 26 29
BANKING INDUSTRY
PROFILES & SKILL SETS
Major Recruiters:
Central Bank of India, Allahabad Bank, Oriental Bank of Commerce, Corporation Bank, State Bank of Hyderabad, UCO Bank, Bank of India United Bank of India, Indian Overseas Bank, Exim Bank, National Payment Corporation of India, IDBI Bank, ICICI Bank, Axis Bank, HDFC Bank,
Job profiles being offered by banks are(a) Profiles for Public sector banks : Manager - Credit / Financial Analyst Manager - Risk Management Manager - Forex Business Manager - Marketing Manager - Operations Executive - Operations
(b) Profiles for Private sector banks : Relationship Manager Manager - Privileged Banking ( basically marketing for retail business and wealth management functions) Manager -Operations
Due diligence of corporates- Conducting due diligence of corporate borrowers Loan Appraisal & processing Credit rating of borrowers Post credit follow up- Scrutiny of quarterly statements, stock statement and other MIS to monitor health of accounts Monitoring of NPA including negotiating compromise Processing Corporate debt restructuring ( CDR) cases Rehabilitation of sick units- Conducting viability study Documentation of loan Regulatory compliance Analyst meetOrganizing analyst meet and assisting top management
MANAGER - RISK MANAGEMENT BASEL II compliance by bank Regulatory compliance Identify, measure and monitor various risks- credit, interest, operational and liquidity and to plan for hedging and risk mitigation ALM management Conducting ALCO meetings Training of employees/executives
MANAGER - FOREX MANAGEMENT Dealing room operations Sale and purchase of forex Business development- forex business Meeting clients and making presentations Appraising/processing loan proposals Conducting forex transactions Scrutiny of forex documents Complying with regulatory norms Due diligence of forex clients Grievance/ complaint handling
MANAGER MARKETING/SALES New product development Relationship/ Wealth Management Marketing & promotion of existing products and services
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Selling of third party product- mutual funds, insurance etc Planning strategies at corporate level for branding, advertisement and visibility Meeting retail customers, conducting due diligence , cross selling and post sales counseling Grievance/complaint handling
Servicing high net worth individuals Financial planning of individual customers Marketing of third party products Promoting retail banking Mobilizing CASA accounts Conducting due diligence and KYC compliance
MANAGER - OPERATIONS Transaction processing Documentation Compliance Branch operations Customer service Cash management HR management
Skill Gaps
Most recruiters rated our students Average / Below Average in: Subject knowledge- Financial management and project finance in particular Conceptual clarity- Not very clear conceptual clarity and not able to relate concept with real life examples Analytical skills-lacking Unable to communicate inherent risk of a product to customer Out of the box thinking lacking Thinking on ones feet- no General awareness of banking and economic developments - not up to date
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Attitudinal issues present Short in communication skills Short in computer knowledge Unwilling to do sales job or afraid of sales target Unwilling to take challenging assignments or do multi tasking No experience- no live project or good summer project to have practical insight of doing business
Skill Gaps
Most recruiters rated our students Average / Below Average in: Subject knowledge- Risk management in particular Conceptual clarity- Not very clear in concepts and not able to relate concept with real life examples Analytical skills-lacking Out of the box thinking lacking General awareness of various developments (particularly international) in the area of risk management Attitudinal issues very often observed Short in communication skills
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Short in computer knowledge Unwilling to take challenging assignments or do multi tasking No experience- no live project or good summer project to have practical insight of doing business
Skill Gaps
Most recruiters rated our students Average / Below Average in: Subject knowledge- International Finance and International Business Conceptual clarity- Not very clear in concepts and not able to relate concept with real life examples Analytical skills-lacking Out of the box thinking-lacking General awareness of various developments (particularly international) in the area of risk management Attitudinal issues many Short in communication skills Unwilling to take challenging assignments or do multi tasking
No experience- no live project or good summer project to have practical insight of doing business
Skill Gaps
Knowledge of products & services poor/not up to date Selling skills missing even willingness ability to present bank products in an attractive manner, highlight key positive features, understand and capture the customer needs quickly, ability to establish credibility, cross-selling, up-selling, follow up, humility Sales effectiveness how to convert opportunity into sales with minimum effort, ability to distinguish prospective customer with a window shopper, networking Presentation - communication skills, self-presentation, understanding of customers background and exact needs Out of the box thinking-lacking General awareness of market size, competing products, customers tastes and preferences lacking Attitudinal issues many Short in communication skills Reluctant to do sales job Unwilling to take challenging assignments or do multi tasking
No experience- no live project or good summer project to have practical insight of doing business
Skill Gaps
Understanding of banking operations Lack of knowledge on Banking law and practice - Knowledge of Negotiable Instruments Act, application of laws to day-to-day operations, ability to leverage on different aspects of application of law Ability to work in regulated and stressful environment Out of the box thinking-lacking General awareness of market size, competing products, customers tastes and preferences lacking Attitudinal issues many Short in communication skills Short in computer operations Unwilling to take challenging assignments or do multi tasking
No experience- no live project or good summer project to have practical insight of doing business
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Skill Gaps
Awareness about product structuring General economic awareness and ability to establish a dialogue with the client Communication skills- short Unable to communicate risk to customers Out of the box thinking-lacking General awareness of various developments (particularly international) in the area of risk management Attitudinal issues many Unwilling to take challenging assignments or do multi tasking No experience- no live project or good summer project to have practical insight of doing business Not well acquainted with fair business practices
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Job profiles being offered by financial services are Associate Management Trainee Assistant Manager Analyst Financial Analyst Relationship Manager Unit Manager
Skill gaps
Ability to work in regulated and stressful environment Out of the box thinking-lacking General awareness of market size, competing products, customers tastes and preferences lacking Preparing reports, MIS etc Attitudinal issues Communication Skills Reluctant to do sales( field ) job Unwilling to take challenging assignments or do multi tasking Awareness about product structuring General economic awareness and ability to establish a dialogue with the client
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SERVICES INDUSTRY I. Research & Consultancy II. Information Technology & ITES III. Hospitality IV. Real Estate V. Logistics VI. KPO
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Skill Gaps
Knowledge component- The essential information regarding Research & Consultancy Industry (understanding the role of this industry in Indian economy, major players in the market, different kind of customers like urban, rural and their needs) is inadequate. Presentation Ability . Ability of self-presentation and making corporate presentations as well as convincing peers requires improvements. Selling skills The ability to hear customers needs patiently and assist them in resolving their problems by offering them the customized business model, etc. requires immediate focus. Business Opportunity Identification Ability to identify an opportunity and convert them into sales with minimum efforts and resources requires polishing.
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Skill Gaps
Knowledge component- The essential information regarding IT & ITES Industry (understanding the role of information technology in Indian economy, major players in the market, different kind of customers like urban, rural and their needs) is inadequate. Presentation Ability - Ability of self-presentation and making corporate presentations as well as convincing peers requires improvements. Selling skills The ability to hear customers needs patiently and render courteous service to intermediaries and customers, ability to establish credibility, cross-selling, up-selling, follow up, etc. requires immediate focus. Business Opportunity Identification Ability to identify an opportunity and convert them into sales with minimum efforts and resources requires polishing.
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iii.
Hospitality Industry
Major Recruiters:
Leela Hotels, The Hyatt Hotels Corporation, ITC Limited Hotel Division, Taj Group of Hotels & Resorts, Le Meridien, Marriott International Inc., The Oberoi Hotels and Resorts, Apeejay Group, The Leela
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Skill Gaps
Knowledge component- The essential information regarding hospitality industry (understanding the role of hospitality in Indian economy, major players in the market, different kind of customers like corporate and retail) is inadequate. Presentation Ability . Ability of self-presentation and making corporate presentations as well as convincing peers requires improvements. Selling skills The ability to hear customers needs and present them the hospitality products in an attractive manner, highlight key positive features, understand and capture the customer needs quickly, ability to establish credibility, cross-selling, up-selling, follow up, etc. requires immediate focus. Business Opportunity Identification Ability to identify an opportunity and convert them into sales with minimum efforts and resources, ability to network, etc requires polishing.
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iv.
Major Recruiters:
Jaypee Greens, Ansal Housing & Construction Limited, DLF Ltd., Sahara Housing Corporation Ltd., Desai Const Pvt Ltd , HCC K Raheja Corp., Mahagun Developers, Parsvnath Developers,
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Skill Gaps
Knowledge component- The essential information regarding construction Industry (understanding the role of infrastructure & construction in Indian economy, major players in the market, different kind of customers like urban, rural and their needs) is inadequate. Presentation Ability Ability of self-presentation and making corporate presentations as well as convincing peers requires improvements. Selling skills The ability to hear customers needs patiently and assist them identifying location for the desired project, planning & implementation of the project requires immediate focus. Business Opportunity Identification Ability to identify an opportunity and convert them into sales with minimum efforts and resources, etc requires polishing.
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v. Logistics Industry
Major Recruiters: DHL, TNT Express, Blue Dart, Gati, Safexpress, TCI, Fedex
Skill Gaps
Knowledge component- The essential information regarding Integrated Logistics Industry (understanding the role of integrated logistics industry in Indian economy, major players in the market, different kind of customers like urban, rural and their needs) is inadequate. Presentation Ability . Ability of self-presentation and making corporate presentations as well as convincing peers requires improvements.
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Selling skills The ability to hear customers needs patiently and assist them in integrating the logistics solutions for most efficient delivery system, etc. requires immediate focus. Business Opportunity Identification Ability to identify an opportunity and convert them into sales with minimum efforts and resources, ability to distinguish prospective customer locally and globally, networking with channel partners, etc requires polishing.
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vi.
KPO industry
Skill Gaps
Inadequate domain knowledge Poor aptitude Inability to do repetitive work Lack of adequate writing skills
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RETAIL INDUSTRY
PROFILES & SKILL SETS
Major Recruiters: Future Group, Shoppers Stop, Next Retail, Bharti Walmart, Lifestyle, Metro Cash & Carry, Raymond
Functional Skills
Knowledge of current sales promotion schemes of the company and ability to communicate the Same to the customers. Ability to sell i.e., selling skills Knowledge of policies regarding exchanges In depth knowledge of store offerings The person should be aware of the offerings of competing Stores/brands. For
e.g., in case of sales person engaged in apparel retail, knowledge of type of fabrics, styles, etc. of competing brands would be
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-warranties -features and benefits -use/application -shelf life/use by dates -care and handling -storage requirements -product/ingredient/material -safety features - price
This is specifically important for retailers offering High value products and services. Ability to guide the customers to the relevant Sections of the store. This is important for formats such as supermarket and hypermarket which are Spread over a large area. Knowledge about the merchandise in inventory to help customers find the desired merchandise which is not on display. Ability to watch out for security risks and thefts, and know how to prevent or handle these Situations. Ability to cross sell - This is specifically important for departmental stores and other large formats where product line spans across different Categories. Ability to describe merchandise and explain use, Operation and care of merchandise to customers.
Soft Skills
Good communication skills are a must for Customer interaction. The executive must be able to understand both the explicit and implicit customer requirements such as -Size, colour etc (in case of garments) -price range (value for money) -Usage (For personal use or for gifting) -Convenience -Flexibility -Ability to understand product information, store policies and procedures -Ability to interface effectively with customers 26
-Great emphasis is attached to adhering certain levels of behavioral norms/etiquettes while -Interacting with customers. There is a code of conduct conveyed to employees in this regard.
Skill gaps
Inadequate product specific knowledge, especially at the entry Level. Inadequate understanding of sales promotion, marketing And other schemes. Inadequate communication skills and interpersonal skills is the major concern as it is relatively easier to bridge gaps in Functional skills.
Soft skills
Good interpersonal skills to interact with the Customers in a friendly
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manner. Ability to handle customers with patience when credit-card transaction is not approved, a requested item is Out of stock or a refund cannot be issued. Good oral communication skills to interact with The store employees and customers. The executive should be able to communicate and Explain the billing amount to the customers. A working knowledge of English and/or Vernacular language(s).
Skill Gaps
Inadequate knowledge of processing of transactions and managing cash. Inadequate knowledge of software related to transaction processing. Inadequate soft skills ability to interact with customers in the presence of a long queue.
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GENERAL OBSERVATIONS
Following are general observations about skill gap: a) Lack of punctuality at placement activities, b) Not able to put proper questions/draw attention of recruiters during pre placement talks, c) Coming unprepared for placement processes for eg. without CV or other required documents, d) At times not coming properly dressed, e) Not gathering full information about the company showing little interest in the company where he/she wants to pursue the career and f) Not even bothering to visit web-site to gather information about the company.
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