Role Profile

Job Description Job Title Directorate or Region Location of post Reports to

Ref no: IELTS Investigations Manager UK London Global IELTS Operations Manager Department/Country Pay Band Duration of job English Strategic Business Unit 7 Subject to JEGS Full Time

Purpose of job: To ensure that British Councils role in investigating IELTS test results is carried out to the highest standard, and that outcomes are communicated to organisations which use IELTS test scores in timely manner. Context and environment: IELTS International English Language Testing System is jointly owned by British Council Cambridge ESOL and IDP IELTS Australia, delivering 1.5 million tests in 2010.The British Council delivers the IELTS test globally through a network of British Council offices and independent test centres. One of the key aspects of this test delivery is maintaining the security of IELTS results. In recent years we have seen an increase in the number of attempts to defeat IELTS security systems. As a result of this we are creating a post which has oversight of the more complex investigations into suspected fraud and malpractice. Accountabilities, responsibilities and main duties:

Managing and co-ordinating investigations relating to the verification of IELTS test results; this could include co-ordinating investigations into more complex cases which involve extensive liaison with test centres and existing IELTS regional managers and external stakeholders. Where appropriate, to obtain and analyse candidate results and participate in the regular checking of test scores as required. Establishing and maintaining a record of investigations To produce a monthly report for Global IELTS Manager, and IELTS Regional Managers, summarising progress on active investigations. Where required to conduct investigations in IELTS test centres in UK. Working closely with the IELTS stakeholder relations team to ensure that communication to organisations which use IELTS scores is timely and accurate at all times.

Key relationships: All IELTS Team -Operations, Marketing and Stakeholders

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Recruitment Team June 2011

IELTS Country Exams Managers IELTS Receiving organisations- Universities, Colleges, Immigration authorities and Professional organisations IELTS Test partners Risk Management working group representatives IELTS test centres Press department BC Legal advisors Other important features or requirements of the job None Please specify any Right to work in the UK passport/visa and/or nationality requirement. Please indicate if any security NA or legal checks are required for this role.

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Recruitment Team June 2011

Person Specification Essential Behaviours Making it happen more demanding Challenging myself and others to deliver and measure better results Working Together- more demanding Ensuring that others benefit as well as me Being Accountable More demanding Putting the needs of the team or British Council ahead of my own Skills and Knowledge Business management and Development Managing Risk L2 Undertakes business risk identification and analysis for specific initiatives in line with BRMF. Uses this to inform approach and manage risk. Managing relationships with customers, clients and stakeholders L2 Takes the lead role in managing the client and stakeholders for a specific activity. Keeps abreast of operating context. Uses stakeholder analysis, facilitation and problem solving approaches to resolve issues and remove barriers to effective service delivery. Identifies important relationships and develops strategies to strengthen these within specific
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Desirable

Assessment stage Interview

Short listing and Interview

Short listing and Interview

Recruitment Team June 2011

area of work. Communications L2 Knowledge Sharing Level 2 Demonstrates commitment to sharing information and knowledge with colleagues throughout the organisation Able to build appropriate networks Encourages others to share information and knowledge with one another. IELTS Test operations

Experience

Short listing and Interview

Qualifications

A first degree in any discipline

Short listing

Submitted by

Saima Satti

Date

2 September 2011

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Recruitment Team June 2011