Highlights of Qualifications

A Functional Business Analyst / Project Manager with over eight years of related training and experience in various levels of software testing, applications software analysis and design, online training, project management, team leadership, requirements gathering, customer service, client/server, and quality assurance. Analytical with strong written and verbal communication skills. Reputation for consistently meeting project expectations and delivering project success within budget, and on time. Known as a team player, showing leadership by facilitating great results from others. Possesses strong issue resolution and collaboration skills, exceptional work ethic and concern for the best interest of the client and company. Experience working in a wide variety of industries including online learning, adult education, courseware development, public healthcare, consulting, lottery, insurance, and accounting within the automotive industry. Has obtained Professional Certification in Business Analysis from the George Washington University. Completed a variety of communications and negotiations courses, and scheduled for PMP examination in July. Holds a two-year Information Systems Specialist diploma from the CompuCollege School of Business, six Microsoft certifications, a Novell certification, a Centra certificate, the A+ Service Technician Certification, LOMA Insurance Courses, and various Great Plains accounting software module session completion certificates.

Relevant Skills
Project Management
Project Manager Scope definition and project sizing for projects utilizing MS Project Performed joint project planning and tracking with key clients Ensured client deliverables, in the form of reports and product summaries, were presented on time and within budget for a company-wide crucial project Completed Project Charter and Statement of Work documents Worked on a multi-departmental project to implement five systems hosted by multiple vendors, spanning from the USA, to Bermuda to the UK Provided routine project status reporting overviews to upper management Project Management Assistant Provided input and estimates into scheduling for mid-sized to large projects Updated project plans to reflect changes in scheduling and completed tasks Analyst Project Team Management Managed group of four functional analysts for project documentation and deliverables during a large project Oversaw document review meetings

Angel Rideout Ferguson Developed processes and templates for project deliverables and documents Put forward recommendations and performed edits on specifications Assigned tasks to analyst project team members

Analysis
Functional Analyst Developed and prepared functional specifications for software development Researched, analyzed, and documented both internal and external client requirements for specification and user interface development Acted as a liaison between technical and business units to ensure requirements could be met, and were being met Worked with software developers to complete and verify design Provided input and estimates towards opportunity assessments with costing and time

Business Analyst

Researched and prepared impact assessments on requested projects Gathered requirements from product owners and external clients to ensure accurate assessment information Participated in all stages of requirements gathering and management, and client acceptance phases, from RFP to implementation Performed gap analysis on products vs. requirements Created use cases for quality assurance test team utilization and client information Developed and implemented structured processes for BA, development, and QA groups Provided workflow presentation to various levels of staff, both project and product areas Gathered and presented information to senior staff and shareholders to allow for a decision on the direction of the company product and target markets Facilitated sessions with external vendors to determine communication methods and data extraction details Created User Acceptance Test cases and plans Worked with customers (internal and external) to complete execution of User Acceptance Testing to ensure successfully project delivery

Testing
Technical/Quality Assurance Specialist Performed software quality assurance Prepared detailed test plans and delivered summary reports and results Performed unit, functional, regression, and integration testing Made recommendations based on test results Prepared testing metrics and management reports Educated co-workers in information sessions on software applications and test findings

Quality Assurance
Quality Control Lead Designed and documented test plans and test cases Responsible for management of the Quality Control group Designed QC processes, and handled group employee needs and issues Interviewed and hired individuals for QC group Mentored/trained new individuals on the product and processes Responsible for time tracking and delivering statistics to COO Participated in product design meetings, including design suggestions for products
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Angel Rideout Ferguson Acting Software Quality Assurance Manager Oversaw performance of functional, integration and regression testing for various applications and systems Composed and delivered weekly status reports to Director of Engineering Acted as single gating point for software to move forward to production environment Quality Assurance Coordinator Organized analysis of data collected from pilot courses Scheduled five individuals for preparation of report documents to forward to an external client Participated in Launch Control Board meetings for approval of pilot courses to move forward Quality Assurance Specialist/Technical Writer Performed various levels of quality assurance and editing/proofreading for online courseware during the development lifecycle Assisted with development of quality assurance processes

Consulting/Technical Support
Technical Specialist Provided tier II support for various software applications Delivered overseas live online demo eLearning sessions Technology Consultant Delivered presentations to client groups within the client site Performed hardware and software support for an environment consisting of 2000 users Stationed on a project with a major health care/medical organization Supported various computer based medical systems Provided distance training sessions to employees for various software applications Backup administrator for Novell, Remedy, GroupWise, and Windows applications

Training
Assistant Instructor Prepared lesson plans, assignments and exams for class Presented a five-week intensified A+ Service Technician Certification course Curriculum included MS-DOS, PC hardware, and Windows operating systems

Applied Technologies & Other Information

Systems Integration Work

Extensive

systems integration and customization of 3rd party software Internal custom systems development, primarily web-based customer facing applications Systems designed and tested for significant scalability and performance attributes

Software design and maintenance included interfacing with developers and DBAs utilizing the following technologies:

Data Exchange
Maintained design and testing for exchange/extraction scripts with customers to accomplish the following: o Data for operational needs o Financial reconciliation data lead

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Angel Rideout Ferguson o Support marketing o o o o o data analysis for o Customer satisfaction and customer relationship management

Web based Oracle databases MIS system Java .NET

o o o o

JSP HTML SQL Remote stored procedures

Employment History
2006 2005 2004 2004 2001 2000 2000 1994 Present 2006 2005 2004 2004 2001 Term Position 1998 The Argus Group Hamilton, Bermuda TSi Auto Solutions Saint John, New Brunswick Spielo Gaming International Moncton, New Brunswick CGS Inc. Saint John, New Brunswick Innovatia Inc. Saint John, New Brunswick DMR Consulting Saint John, New Brunswick CompuCollege Saint John, New Brunswick Connors Bros. Ltd. Grand Manan, New Brunswick

Education
Use Case Modeling for BAs Certificate ESI International, Arlington, VA How To Gather & Doc. User Reqs Certificate ESI International, Online Microsoft Great Plains V 9.0 Certificates for Modules Below MCS, Hamilton, Bermuda
General Ledger Accounts Receivable Fixed Assets Accounts Payable FRx Reporting Budgets

Encore Bank Reconciliation Foundations of Customer Service ACS 100 Examination LOMA, Online Negotiation Skills Certificate Insight Partners, Hamilton, Bermuda Effective Communication Certificate Insight Partners, Hamilton, Bermuda Negotiation Skills for Proj. Man. Certificate ESI International, Boston, MA Workflow Modeling Certificate ESI International, Warwick, RI Testing for Business Analysts Certificate ESI International, Warwick, RI Saba Standard End User Certificate Innovatia Inc., Saint John, NB Centra Education Boot Camp Certificate Centra, Boston, Mass Information Systems Specialist 2 yr Diploma CompuCollege, Saint John, NB

Certifications & Designations

Certified Business Analyst Certified Novell Administrator Microsoft Certified Systems Engineer A+ Certified Service Technician 2007 2000 1999 1999

Volunteer Experience
Host Parent/Family ESIS Consultant Board Of Directors Katimavik Jr Achievement of Greater Saint John Inc Womens Homeless Shelter Services 2003 2005 2003 2001 2002

Computer Technician

NBTel Pioneer Program

2000

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