This type of questionnaire is useful for identifying strengths and weaknesses within the functions and processes of the

Human Resources department. As an employee, you have the opportunity to lead the way in defining and enhancing our Human Resources Department by providing your honest, open, and confidential opinions about the quality of our services. We are seeking your feedback on a variety of HR processes and documents. We would like you to rate our department on responsiveness, timeliness, expertise, and clarity using the definitions below. Please indicate your job level:

HR Audit

Staf f

Supervis or

Manage r

Othe r

How often do you contact HR for assistance?

Dail y

Weekl y

Monthl y

Rarel y

Communication 1. HR efficiently communicates changes in policies and procedures 1. HR responds to my questions and inquires in a timely manner 1. When I contact HR, my first contact person answers my questions or finds the answer for me I know whom to contact for specific HR questions

Strongly Agree

Agree

Neither

Disagree

Strongly Disagree

1.

1. It would be beneficial to have a complete contact list of the HR staff and their area of expertise 1. I am confident that all issues discussed with HR are kept confidential Strongly Agree Strongly Disagree

Customer Service 1. HR is readily available to all customers 1. The HR department is focused on meeting the needs of their internal &

Agree

Neither

Disagree

external customers 1. HR has a clear understanding of their customers needs 1. 1. The HR department works well as a team If a situation or question arises that I as a manger cannot answer Im confident that the HR department will be able to assist HR is easy department to work with HR provides seamless service Strongly Agree Strongly Disagree

1. 1.

Recruitment & New Hires 1. I am satisfied with the length of time it takes to fill open positions I understand the efforts that go into the recruitment of new hires 1. HR does a good job of providing a high quality of new hires 1. 1. We have the right number of people in our organization We are understaffed in areas 1. As an organization we attract and hire the very best people We hire people with the competencies and skills needed to be high performers

Agree

Neither

Disagree

1.

1.

1.

[Company] is an employer of choice Strongly Agree Strongly Disagree

HR Polices & Procedures

Agree

Neither

Disagree

1. HR procedures necessary to
do my job often involve unnecessary steps

1. There is too much paperwork involved in HR procedures

1.

HR policies and procedures help the [Company] achieve success in the marketplace HR continually improves its programs The HR department is able to rapidly initiate programs 1. HR reviews and drops programs that are ineffective

1. 1.

1. The HR department reinforces the [Company] culture and standards of performance 1. I feel that HR decisions/counsel are not biased in favor of any one group 1. Personnel procedures effective handle a variety of employee situations and needs 1. The information that I have received about employee benefits is easy to understand I feel HR provides me with the support I need when disciplining an employee 1. HR effectively helps mangers that are having difficulties within their department 1. I feel HR provides me with guidance to be a more effective supervisor HR makes decisions that are not biased 1. Current procedures are effective in rewarding employees

1.

1.

1. I can easily understand the

information I have received about benefits Strongly Agree Strongly Disagree

Training & Development 1. I would be interested in training to help me develop my mangerial skills

Agree

Neither

Disagree

1.

Our [Company] is committed to improving the skills of current employees 1. The training programs offered help me to develop How would you rate your overall satisfaction with the HR department

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied