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The AS9100 Workbook

Building your Aviation, Space & Defense


AS9100C
Quality Management System

Copyright2009 Lorne Duquette Distributed by as9100store.com

Quality Management System Workbook

Workbook cover page


Workbook contents page
Section 1: The Preparation Phase
Section 2: The Development Phase
Section 3: The Implementation Phase and
Registration Phase

Note: 1.
2.

This Quality Management System Workbook is suitable for use with the
AS9100C standard for quality management systems.
This Quality Management System Workbook is best utilized with the AS
implementation training tools as provided in a series of ppt presentations.
Visit www.as9100store.com for the presentation package that matches the
workbook sections.

Copyright2009 Lorne Duquette Distributed by as9100store.com

Quality Management System Workbook


Comments and Instructions:
Congratulations on the management decision to implement the AS9100 Quality
management system. This commitment and your participation say a lot about you and
show that you are interested in learning, in growing, and in improving your business.
This AS9100 Workbook becomes an implementation tool and is intended to make your
aviation, space and defense (AS & D) project as organized as possible when executing a
set of tasks in the sequence that they are normally required on the journey to AS9100
certification.
An important first activity or prerequisite, as the Quality program is launched, is for the
Management Representative to become as familiar as possible with the AS9100
Workbook format and content.
The Workbook:
The workbook is presented in four sections where the AS Tasks and Exercises are
introduced, initiated and completed. You will find that your workbook can be used and
marked up to develop and detail the information required for each task and exercise.
The Workbook Forms:
However, since more than one person will be involved in the AS project, the workbook
forms that represent the tasks and the exercises are provided in word format for
distribution to the staff that will be participating and providing inputs.
The Workbook Presentations:
The AS9100 workbook is best utilized with AS implementation training tools as provided
in a series of ppt presentations that match the workbook sections.
The presentations become very effective tools that the Management Representative, as
the project manager, can use to keep the momentum moving toward a target registration
date.
Good Luck with this important initiative.

Copyright2009 Lorne Duquette Distributed by as9100store.com

Building your AS9100


Quality Management System
Section 1: The Preparation Phase

Copyright2009 Lorne Duquette Distributed by as9100store.com

Section 1: The Preparation Phase


Responsibility: Management
AS9100 Steering Team
Quality Team
1) Management must identify a steering team for the project. It should be made up of
managers from the different areas of the organization. The purpose of this team will be to
assign resources and responsibilities for the project as well as providing leadership for
the project. Include top management on the team.
2) Once the steering team has been identified, the team can work together to complete
the assigned tasks for the workbook sections. The sections help you prepare for the
project and put together the project plan and timeline.
Task 1:

Management

Describe your company

Task 2:

Management

Choose your Management System

Task 3:

Management

Obtain the latest AS9100 standard

Task 4:

Management

Select the Management Representative


and the AS9100 Steering Team

Task 5:

AS Steering Team

Prepare an Organizational Chart

Task 6:

AS Steering Team

Establish the Quality Team

Task 7:

Quality Team

Conduct First Team Meeting

Task 8:

AS Steering Team

Formulate the Quality Policy / Objectives

Task 9:

AS Steering Team

State the scope of the QMS

Task 10:

Quality Team /
AS Steering Team

Identify the interrelated requirements*

Note: *Interrelated requirements identified with Task 10 take into consideration the
applicable requirements associated with customer, regulatory, statutory, legal and other
requirements along with special requirements, critical items and key characteristics.

Copyright2009 Lorne Duquette Distributed by as9100store.com

Task 1

The Journey to AS9100

DESCRIPTION OF YOUR COMPANY


1. Name of your organization:
_______________________________________________________
Name of Owner / Managing Director / the Boss:
_______________________________________________________
Date / Year established: ___________
Total number of employees: _________
2. What Aviation, Space & Defense (AS & D) activities are you primarily
involved in?
__ Design and Development,
__ Production,
__ Installation,
__ Maintenance,
__ Stocklist Distribution.
3. Do you describe your company, your products in a brochure?
_____ Yes ____ No
4. If No .. State what your company does!!
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Prepared by : ____________________________ Date: _________

Copyright2009 Lorne Duquette Distributed by as9100store.com

Task 2
DECIDE on the MANAGEMENT SYSTEM for your COMPANY:
_________________________________________________________________
Options for Management Systems:

AS9100 - Quality Management System Design, development, production


and installation.

AS9110 - Quality Management System Maintenance activities.

AS9120 - Quality Management System Stocklist Distribution.

ISO 9001:2008 Quality Management System

In my organization, the management system best suited for


our AS & D activities is:
AS9100 Rev C for QUALITY MANAGEMENT SYSTEMS
Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

Task 3

Obtain the latest AS9100 standard

The requirements sections of the AS9100C document is published in a total of 22


pages and provides requirements for the five main clauses 4, 5, 6, 7, & 8.
This SAE document is required to be available for your review and study.
Department Heads
Check your files, records, library, etc. to determine if a copy of the AS9100C
Publication is available at your company.
Copyright2009 Lorne Duquette Distributed by as9100store.com

If not .. Obtain a copy ASAP


Visit www.as9100store.com/BuyStandards.aspx to buy a copy of the standard.

A series of training exercises will be completed to help you become more


familiar with the requirements.

The availability of the standard is a prerequisite for the completion of Task


15 in Workbook Section 2.

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

Task 4
Appoint the Management Representative and the AS9100 Steering
Team
The paragraph 5.5.2 of AS9100 outlines the requirements for a Management
representative and is paraphrased below:
A Management representative needs to be selected from the management group
and appointed to coordinate the development and implementation of the QMS.
The representative needs to be knowledgeable of quality assurance principles and
be familiar with the companys operations, processes, customer and regulatory
requirements.
The management representative must have the organizational freedom and
unrestricted access to top management to resolve quality management issues.

========================================================
AS9100 MANAGEMENT REPRESENTATIVE
At _____________________________________ (your company),
The person best suited to carry out the responsibilities of Management
Representative is:

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

Task 4 (contd)

Select the AS9100 Steering Team

The AS Steering Team will be made up of management personnel that represent


the various areas of the organization.
The team will meet on a regular basis throughout the implementation project and
coordinate the project activities, provide resources, assign responsibilities and
review and approve the AS9100 documents.
The management representative is one of the members of the steering team.

========================================================
AS9100 Steering Team
The members of the AS9100 Steering Team are:
Management representative
Name

Title

Name

Title

Name

Title

Name

Title

Name

Title

Name

Title

Name

Title

Name

Title

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------See also Quality Team selection at Task 6
Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

10

Task 5

Prepare the Organization Chart for your company

ORGANIZATION CHART for ______________________

PRESIDENT OWNER

QUALITY
MANAGEMENT
REPRESENTATIVE

Comments:

.
Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

11

Task 6

Appoint the Quality Team

@ ________________________________________________________ (your company).

From Task 4 The Quality Management Representative is:


__________________________________________________________________
Note: In small and medium size enterprises (SMEs), one group (the AS Team) can
effectively function as both the AS Steering Committee (Task 4) and the Quality Team
(Task 6).
For this Task 6

Appoint the Quality Team

A quality team needs to be selected and appointed,

Multi-disciplinary teams to establish, implement, maintain and regularly review


the Q M S . The Quality team shall have sufficient knowledge and experience
with regard to the organizations products and process within the scope of the
quality management system.

IN SUPPORT OF THE QMS MANAGEMENT REPRESENTATIVE, THE MEMBERS OF THE


QUALITY TEAM ARE:
TITLE

NAME

Quality management representative

Personnel Manager

Technical support manager

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

12

Task 7

Conduct the first Quality Team meeting

At ____________________________________________ (my company) .


The 1st Quality team meeting will be held on ________________ (date)
*The Quality management representative will chair / lead the meeting
* Provide agenda for meeting.
So that the identified TASKS can become Agenda Items for the weekly Team
Meetings and can be followed up until completed.
*Issue notes to summarize discussions & decisions.

* Schedule the next Quality team meeting.

Comments:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

13

Task 8

Formulate the Quality Policy

The Quality Policy for ____________________________ (your company)


_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
______________________________________________________________________
Example below:

QUALITY POLICY
With integrity in the workplace, dedicated employees, and innovative services, our
QUALITY POLICY is to satisfy our customers with a full range of your AS & D
activities / products / services that meet the needs and expectations of international
and domestic customers.
******

Prepared by: ___________________________________ Date: ______________

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14

Task 8 (contd)
Define the objectives for: ___________________________ (COMPANY)
The main objectives for years _______, ________, ________, _______.
Objectives

The principal plan of action:


We intend to achieve this through:
1.
2.
3. The first Quality Objective is to establish and document good
manufacturing practices, systems and procedures leading to
qualification for registration to the AS9100 quality system requirements.
4. The next quality objective is identified as:

5.

6. .........................................................................................................................................
.........................................................................................................................................
.........................................................................................................................................
.........................................................................................................................................
Prepared by: __________________________________ Date: _____________

Copyright2009 Lorne Duquette Distributed by as9100store.com

15

Task 9

State the Scope of the QMS

3. State what your company does !!


To determine the SCOPE of the Quality Management System
.. What product lines will impact the QMS?
.. List your product / categories below:
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
For example:
The scope of the Quality Management System includes the design and development and
manufacture of tires used in the landing gears of aircrafts.
The scope of the Quality Management System includes the assembly and installation of
seating systems used in commercial passenger aircrafts.
The scope of the Quality Management System includes the maintenance activities
required for the private aircrafts operating from the regional airports.
The scope of the Quality Management System includes the distribution activities
associated with the supply of stocklist items for the general aerospace industry.
Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

16

Task 10

Identify the interrelated requirements

A. Define your Products


For this task, make use of the preliminary list that was started at Task 1 and
expanded at Task 9 to fine tune your product or service (product) list.
The customer contract review procedure established under the Customer Related
Processes becomes a logical point in this continuum.
Go to your customer input data (contracts, drawings, specifications, etc.) to define
and identify the products or services.
AS & D products and services are listed, defined and classified in a variety of
sources available through the Federal Aviation Administration (FAA), www.faa.gov
Prepare a listing of the products or services that make up your product line(s).

Name of Product or
Service

Identification
Part Number

Change Configuration
Chg Let

Date

Class

..

..

..

..

..

..

..

..

..

..

..

..

..

..

..

..

..

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: _________________________ Date: _______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

17

B. Classify your products


Go to your customer input data (contracts, drawings, specifications, etc.) and record the
change letter / number and the date (contracts, drawings, specifications, etc.) for each
product or service.
For configuration management purposes, determine the classification for your AS
& D products or services. As a prerequisite to configuration control, it is important
to understand the classes of change and the implications of these changes.
Class I changes affect the fit, form or function of an item. These are changes that
affect the specifications, weight, interchangeability, interfacing, reliability, safety,
schedule, cost, etc. of an item.
Class II changes are changes to correct documentation or changes to hardware
not otherwise defined as a Class I change.
Note that a procedure MP-713c for configuration management is available in our
AS9100C QMS Documentation package.
Visit http://www.as9100store.com/as9100-procedures.aspx for more information.
Name of
Product or
Service

Identification
Part Number

Change Configuration
Change
Letter/Number

Date

Class
I, II

..

..

..

..

..

..

..

..

..

..

..

..

..

..

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: _________________________ Date: _______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

18

C. Identify Other Interrelated Requirements


Research is needed to accomplish this important task.
Go to the Terms and Definitions section 3 of the AS9100 publication to become familiar
with other interrelated requirements that apply to your products.
For example, the standard defines risk, special requirements, critical items and key
characteristics as three interrelated product requirements based on the level of control
necessary to ensure safety and effectiveness.
Risk:
Risk can be described as an undesirable situation or condition that is likely to
happen with the potential of having a negative impact. The management of risks is
further addressed in this AS Workbook at Task 15 with Exercise G.
Special requirements:
The requirements that are identified by the customer or that are determined by
your company to have high risks of being achieved are required to be included in
the risk management process.
Factors to consider include the complexity of product or process, any past
experience, the process or product maturity and other performance requirements
identified by the customer or determined by your company to be at the limit of your
technical or process capabilities. Special requirements can require the
identification of critical items.
Go to your customer input data (contracts, drawings, specifications, etc.) to define and
identify interrelated requirements. For your products or services, indicate the YES or NO
status of interrelated requirements relative to special requirements.
Name
of
Product
or
Service

Part
#

Change
Configuration
Chg
Date Class
Let
I or II

Other Interrelated Requirements


Special
Requirements

Critical
Items

Key
Characteristics

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: _________________________ Date: _______________
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19

Critical Items:
Critical items include functions, parts, characteristics, processes that have
significant effect on product realization and use of the product such as
safety, performance, form, fit, function, etc, that require specific actions to ensure
that they are adequately managed. Critical items include safety critical items,
fracture critical items and key characteristics.
Critical items and special requirements can be identified when reviewing the
requirements related to the product.
Go to your customer input data (contracts, drawings, specifications, etc.) to define and
identify interrelated requirements. For your products or services, indicate the YES or NO
status of interrelated requirements relative to critical items.
Design output can include the identification of critical items that require specific actions to
ensure that they are managed adequately.
Note that a procedure EP-730c for design and development is available in our AS9100C
QMS Documentation package.
Visit http://www.as9100store.com/as9100-procedures.aspx for more information.

Name
of
Product
or
Service

Part
#

Change
Configuration
Chg
Date Class
Let
I or II

Other Interrelated Requirements


Special
Requirements

Key
Character
istics

Critical Items

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: _________________________ Date: _______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

20

Key Characteristics:
A key characteristic is described as an attribute or feature where variation has a
significant effect on product fit, form, function, performance, service life, or
manufacturability that requires particular attention for the purpose of controlling
variation.
Go to your customer input data (contracts, drawings, specifications, etc.) to define and
identify interrelated requirements. For your products or services, indicate the YES or NO
status of interrelated requirements relative to key characteristics.
Design output can include the identification of critical items that require specific actions to
ensure that they are managed adequately. Some critical items can further be classified
as key characteristics because their variation needs to be controlled.
Note that a procedure EP-731c for key characteristics is available in our AS9100C QMS
Documentation package.
Visit http://www.as9100store.com/as9100-procedures.aspx for more information.
Name
of
Product
or
Service

Part
#

Change
Configuration
Chg
Date Class
Let
I or II

Other Interrelated Requirements


Special
Requirements

Critical
Items

Key
Characteristics

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: _________________________ Date: _______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

21

D. Identify the applicable regulations


With your products defined, classified, and interrelated requirements identified,
you are in a position to determine the regulations that apply
Research is needed to accomplish this important task.
The customer contract review procedure established under the Customer Related
Processes becomes a logical start point. Go to your customer input data (contracts,
drawings, specifications, etc.) to identify any regulations that are specifically required. For
your products or services, record the applicable identification and date for the regulations.
Regulations governing AS & D products are available through the Federal Aviation
Administration (FAA), www.faa.gov .
Prepare a formal listing of the regulations that apply to your products or services.
Name
of
Product
or
Service

Part
#

Change
Configuration
Chg Date Class
Let

Other Interrelated
Requirements
Special Critical
Key
Reqts
Items
Charact
eristics

Applicable
Regulations

Latest
Date

.. .

.
.

..
..

.. .

.
.

..
..

.. .

.
.

..
..

.. .

..

Other significant requirements can be identified as part of this task.


For example, the following standards are significant other requirements:
AS9100C .. dated 2009-11
ISO 9001:2008 dated 2008-11-15
Standards are available from sources such as www.iso.org and www.techstreet.com
Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: _________________________ Date: _______________

Copyright2009 Lorne Duquette Distributed by as9100store.com

22

Task 10

Identify the applicable interrelated requirements

Maintain a registry to summarize the interrelated requirements that are relevant to your organization.
Name of
Product or
Service

Identification
Part
Number

Change Configuration
Chg
Let

Other Interrelated Requirements

Date

Class

Special
Reqts

Critical
Items

Key
Characteristics

Applicable
Regulations

Latest
Date

..

..

..

..

.. .

.
.
..

..
..
..

..

..

..

.
.
.

..
..
..

..

..

..

.
.
.

..
..
..

..

..

..

.
.

..
..

..

..

.. ..

.
.

Compiled by: Quality management representative: ________________________ Date: _________


Comments:
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Copyright2009 Lorne Duquette Distributed by as9100store.com

23

Building your AS9100


Quality Management System
Section 2: The Development Phase

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24

Section 2: The Development Phase


Responsibility: Management
AS9100 Steering Team
Quality Team
At Task 4 in Section 1, management identified a steering team for the project. It should be made
up of managers from the different areas of the organization. The purpose of this team will be to
assign resources and responsibilities for the project as well as providing leadership for the
project. Include top management on the team.
Once the steering team has been identified, the team can work together to complete the
assigned tasks for the workbook sections. The sections help you prepare for the project and put
together the project plan and timeline.
Task 11

Quality Team

Identify / Describe your processes /


Prepare the process flow diagrams

Task 12

AS Steering Team

Provide Communication Tools

Task 13:

Quality Team

Conduct a Preliminary Assessment checklist

Task 14:

AS Steering Team

Assign Improvement Actions for QMS

Task 15:

AS Steering Team

Provide AS9100 training with Exercises A--F


Conduct clause 7 risk analysis with Exercise G

Task 16:

AS Steering Team

Manage the Implementation Project

Task 17:

AS Steering Team

Complete Project Timing Chart

Task 18:

AS Steering Team

Collect Existing Documents

Task 19:

AS Steering Team

Perform financial study of costs and benefits

Task 20:

AS Steering Team

Reconfirm the AS9100 Decision

Task 21:

AS Steering Team

Promote and practice teamwork

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25

Task 11a

Identify your Processes

Most Businesses have similar basic processes that are controlled and incorporated in a
QMS.
They are listed as:






Public relations, Sales and order management,


Purchasing and material control,
Production and shipping,
Management and administration,
Review and improvement.

Review the list and determine if your organization has the same, or similar,
or different functions. Add your comments in areas below:
 Public relations, Sales and order management,
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Purchasing and material control,
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Production and shipping,
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Management and administration,
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Review and improvement.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Make use of Task 11b Process description worksheet to further detail your individual
activities.
Prepared by _________________________ Date _____________

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26

Process Description Worksheets - Task 11b


For the processes identified at Task 11, review the process description examples below
(forms #401-1 to 5) and adjust your descriptions and activities that apply to your
company.
Process Identified @ Task 11a
F- 401-1 Public relations, Sales and order management, _________________________
An example of the process description is provided below:
Process Description

1. Public relations, sales and order management


Activities include:
Requirements

C
U
S
T
O
M
E
R

Satisfaction
Preparing quotations / proposals
and service promotions;
Selling and accepting orders
from customers;
Entering orders into the
system for production and delivery;
Providing customer support services;
Communicating with customers to
determine what they need
and their level of satisfaction;
Monitoring competition for new
service / product and
market intelligence.

C
U
S
T
O
M
E
R

Quality Management System - Procedures, Instructions, and


Records

Your process is described as follows:


---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by: ______________________________ Date: _______________

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27

Process Identified @ Task 11a


F- 401-2

Purchasing and material control,

___________________________

An example of the process description is provided below:


Process Description

2. Purchasing and material control


Requirements

Satisfaction
Activities include:

C
U
S
T
O
M
E
R

Determining and maintaining inventory levels


for service delivery supplies and materials;
Preparing and issuing purchase orders to suppliers;
Monitoring supplier performance and product offerings;
Evaluating and selecting suppliers;
Approving supplier invoices;
Ensuring suppliers provide the best
price consistent with quality

C
U
S
T
O
M
E
R

Quality Management System - Procedures, Instructions, and


Records

Your process is described as follows:


---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by: ______________________________ Date: _______________

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28

Process Identified @ Task 11a


F- 401-3

Production and shipping,

___________________________

An example of the process description is provided below:


Process Description
3. Development, Production and Service Delivery
Requirements

C
U
S
T
O
M
E
R

Activities include:
Managing work in process;
Providing work instructions and
related information to development staff;
Maintaining development / production equipment;
Planning and scheduling work in process;
Supervising and training staff;
Planning and controlling inspection
and quality control activities;
Delivering service products;

Satisfaction

C
U
S
T
O
M
E
R

Providing customer service

Quality Management System - Procedures, Instructions, and


Records

10

Your process is described as follows:


---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by: ______________________________ Date: _______________

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29

Process Identified @ Task 11a


F- 401-4

Management and administration,

___________________________

An example of the process description is provided below:


Process Description
4. Management and administration
Requirements

Activities include:

Satisfaction

Planning and controlling the operation;

C
U
S
T
O
M
E
R

Establishing budgets and goals for each


process and activity;
Developing new services / products or
adopting existing services / products
for new applications;
Hiring, training and managing employees;
Maintaining relationships with key
customers and suppliers;
Maintaining relationships with
stakeholders and directors

C
U
S
T
O
M
E
R

Quality Management System - Procedures, Instructions, and


Records

11

Your process is described as follows:


--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by: ______________________________ Date: _______________

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30

Process Identified @ Task 11a


F- 401-5

Review and improvement.

___________________________

An example of the process description is provided below:

Process Description
5- Review and improvement
Requirements

C
U
S
T
O
M
E
R

Satisfaction
Activities include:
Perform management reviews;
Conduct internal quality audits;
Control nonconformities;
Analyse data for continual improvement;
Analyse statistical techniques;
Implement corrective and preventive actions

C
U
S
T
O
M
E
R

Quality Management System - Procedures, Instructions, and


Records

12

Your process is described as follows:


--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by _______________________________ Date ______________

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31

Task 11c

Draw the Process Flow Diagram(s) for your production


operations and departmental functions.

Purchase

Receive

Storage

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

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32

Task 12

Provide Communication Tools

To reduce the anxiety of staff, information relative to the QMS needs to be


made readily available.
By __________________, (date)
Consider a centrally located AS BULLETIN BOARD where relevant news and updates can
be posted.

AS9100 Quality Management System - Bulletin Board

Identify OTHER COMMUNICATIONS methods you may want to consider:

Do Not forget to formally Announce the Launch of the Quality program


Comments:
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

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33

Task 13 Conduct a QMS Preliminary Assessment


Use the QMS Assessment Checklist
This should be completed as early as possible.
The assessment is scheduled for: ________________, _______________ (date)
Instructions:
1.

This checklist is based on the requirements specified in the 5 main clauses of AS9100C
standard for Quality Management Systems and can be used by auditors / inspectors to
conduct preliminary assessments of Quality Management Systems in Aviation, Space
and Defense (AS & D) organizations.

2.

This checklist is used to identify the many good activities that are currently In Control
and to highlight the areas that Need Attention.

3.

The box beside each item can be checked to indicate that a "situation is in control," or
one that needs further attention, or one that is not applicable. The space at the end of
each topic or the back of the page can be used to make comments and provide details.

4.

After completing the assessment, the completed document can serve as a tool for the
responsible personnel to plan and implement improvement / corrective actions.

Comments:
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------A more comprehensive assessment can be completed with the use of a Gap-Analysis
checklist.
Visit as9100store.com for further information.
Prepared by; __________________________ Date: ______________

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34

Preliminary Assessment - Questionnaire / Checklist


Company Name:_________________________________ Date Started: __________________
Instructions:
1.

This checklist is based on the requirements specified in the 5 main clauses ofAS9100C standard
for Quality Management Systems and can be used by auditors / inspectors to conduct
preliminary assessments of Quality Management Systems in Aviation, Space and Defense
organizations.

2.

This checklist is used to identify the many good activities that are currently In Control and to
highlight the areas that Need Attention.

3.

The box beside each item can be checked to indicate that a "situation is in control," or one that
needs further attention, or one that is not applicable. The space at the end of each topic or the
back of the page can be used to make comments and provide details.

4.

After completing the assessment, the completed document can serve as a tool for the responsible
personnel to plan and implement improvement / corrective actions.

4-QUALITY MANAGEMENT SYSTEM


OK In
Control

Needs
Attention
Within your existing system, are your activities controlled through some type of
quality control / inspection system that provides you with the confidence that
the customer will be satisfied?
Can you provide some examples of improvement in the activities of the
company?
If you out-source / sub-contract processes, are these processes identified &
controlled?
When problems are identified, are actions taken to correct the problems?
Does your quality management system address customer and applicable
statutory and regulatory requirements?
Does your organization maintain a record / registry of interrelated requirements
(customer, regulatory, statutory, legal and other requirements)?
Does your organization have a quality manual?
Does your organization ensure that personnel have access to and are
aware of relevant QMS documentation and changes?
Does your organization have a documented procedure regarding the control
of documents?

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35

Does your organization have a documented procedure for the control of


records?
Does the procedure define the method for controlling records that are
created by and/or retained by suppliers?

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------5-MANAGEMENT RESPONSIBILITY
Has top management demonstrated commitment to both the development and
implementation of the QMS?
Does top management ensure that product conformity and on-time delivery
performance are measured and that appropriate actions are taken if planned
results are not or will not be achieved?
Does your organization have a process in place to identify your customer
requirements?
Does your organization have a process in place to identify the regulatory
requirements?
Has management formulated and approved a Quality Policy?
Is the quality policy communicated and understood at all levels of the
organization?
Has management established the quality objectives for the organization?
Do you have a method / process for the planning of the QMS?
Are responsibilities, authorities and their interrelation defined and
communicated within your organization?
Has top management appointed a management representative to deal with
matters concerning the QMS?
Does the management representative have the organizational freedom and
unrestricted access to top management to resolve quality management
issues?
Has a communication process been established within your company?
Are management reviews of the quality system conducted by top
management?
Does management review include inputs relative to the improvement of the
QMS?
Does the output from management review include the decisions and
actions related to improvement of the effectiveness of the QMS?
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36

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

6 RESOURCE MANAGEMENT
Has your organization provided the resources needed to Implement and
maintain the effectiveness of the QMS?
Have you provided the resources needed to make sure that the customers
are satisfied by consistently meeting their requirements?
Have you provided the resources needed to make sure that the regulatory
requirements are consistently met?
People represent a very valuable asset for companies.
How many people do you have in your organization? We have ___ PEOPLE
Are personnel with assigned responsibilities competent on the basis of
appropriate education, training, skills, and experience?
Has your organization determined the competence required for personnel
performing work affecting product quality?
Has your organization provided QMS / AS training to the personnel?
Are records of competence, awareness and training maintained?
Has your organization provided the facilities / infrastructure needed to meet
service / product requirements?
Do you have a maintenance program for the equipment?
Has your organization determined the work environment needed to achieve
conformity to service / product requirements?
Do you have a program to maintain an environment conducive to the
development and delivery of quality services and products?
.. Does the program include good practices and requirements relative to
health, cleanliness, protective clothing, etc?
Do you have a maintenance program for the equipment?

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37

7 PRODUCT / SERVICE REALIZATION


Does your organization plan and develop in sufficient details the processes
needed to realize the services / products / documents required for the
services?
Does the planning of quality objectives and of product requirements consider
aspects such as product and personal safety, embedded software, etc?
Is the output of the planning process in a form suitable for your method of
operation?
Is the product realization addressed throughout project management
techniques?
Is the management of risks addressed throughout the product realization
activities?
Is configuration management used to address and support, as applicable,
the products from concept to disposal?
Is there a process to plan and control the temporary or permanent transfer
of work from one location to another?
Do you determine customer requirements, service / product requirements
(stated or implied) including any Special Requirements along with statutory &
regulatory requirements related to the services / products?
Does your organization review customer requirements prior to the
commitment to supply the service / product?
Has a process of review (submission of a tender, acceptance of contract or
order) been established?
When the customer requirements are changed, how are the relevant
documents amended and the personnel made aware of the changes?
Do you have arrangements in place for communication with customers
regarding their requirements?
Does your organization plan and control the design and development of
products or services?
Are the design and development activities divided into distinct activities
where tasks, resources, responsibilities, etc are defined?
... Does design and development planning consider the ability to produce,
inspect, test and maintain the product?
Are inputs relating to product/service requirements determined?
Are the outputs of design and development recorded in a form (drawings,
parts lists, specifications, etc) that enables verification against the inputs?
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Are the outputs approved prior to release?


Do the outputs specify, as applicable, any critical items, including key
characteristics with the specific action to be taken for these?
Are systematic reviews of design and development conducted at suitable
stages of the design process?
Do design reviews include the authority to progress to the next stage?
Is design and development verification performed to ensure the outputs
meet the design and development inputs?
Is design and development validation performed to ensure the outputs meet
the design and development inputs?
Are the design and development verification and validation testing planned,
controlled, reviewed and documented?
Are design/development changes controlled in accordance with the
configuration management process?
Are design/development changes verified, validated and approved prior to
implementation?
How does your organization ensure that purchased products /supplies
conform to specified purchase requirements?
Do you evaluate and select suppliers based on their ability to supply
products or services for example, do you make use of information from
external sources such as ISO registrars, government agency approvals, etc?
Do you maintain a supplier register that indicates the approval status?
Do the purchasing information/documents describe the product purchased?
Do you confirm the adequacy of specified purchase requirements prior to
their communication to the supplier?
Have you established and implemented inspection or other activities to
confirm that purchased product meets specified requirements?
How does your organization ensure that out-sourced / sub-contracted services
conform to specified requirements?
Do you ensure that your organization and all suppliers use customer
approved sources for Special Processes?
Do you maintain a Register of Delegation when your organization
delegates verification activities to suppliers?
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39

How does your organization plan and control production and service
operations?
.. Description of product characteristics, procedures, instructions, suitable
equipment, measuring devices, release, delivery, post-delivery service,
labelling and packaging.
Does the planning for control of production and service provision consider
the processes to manage critical items including process controls where key
characteristics have been identified?
Is first article inspection of a representative item used to verify the
production process and repeated when significant changes occur?
Are the personnel authorized to approve changes to production processes
identified?
Are the production equipment, tools and software programs used to
automate and control/monitor product realization processes validated prior to
release?
Does your post-delivery support include items such as the collection and
analysis of in-service data, controls required for off-site work done at the
customers location?
Does your organization have any special processes for production or service
where the output cannot be verified by monitoring or measurement?
How do you validate these processes?
How does your organization identify the product throughout production?
Maintenance of configuration, batch number, name of product, date of
manufacture, etc
Is the product (good or bad) status maintained throughout production,
storage, installation and servicing activities to ensure that only acceptable
products are released?
Do you have a system for the traceability of product?
... Is the identification required for traceability purposes such that it can be
maintained throughout the life of the product?
Do you have the ability to trace products manufactured from the same
batch of raw material, or from the same manufacturing batch, to the delivery
destination or to scrap?
How does your organization maintain the customer (intellectual) property while
it is under your control?
Does your organization protect / preserve the conformity of the products /
documents during internal processing and delivery?

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Does preservation include identification, handling, packaging, storage and


protection of the product and the constituent parts?
As applicable to product specification and statutory & regulatory
requirements, does preservation include provisions for cleaning, prevention,
detection and removal of foreign objects, special handling for sensitive and
hazardous materials, marking, labelling for safety warnings, shelf life control,
and stock rotation?
Have you identified the monitoring methods that are required for the service
preparation and service delivery activities?
Have you identified both the measurements to be made and the measuring
and monitoring devices needed in order to assure the product (service
documents) meets requirements?
Does your organization maintain a register of the monitoring and
measurement equipment
Is the measuring equipment calibrated at specified intervals against
standards traceable to international or national standards?

..
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT
Has your organization planned and implemented the monitoring,
measurement, analysis and improvement processes for the QMS?
Do you make use of statistical techniques as a measurement method?
Does your organization receive feedback and monitor information on customer
perception regarding customer satisfaction?
Has your organization developed and implemented plans for customer
satisfaction improvements that address customer concerns?
Is there a documented procedure for internal QUALITY audits?
Are internal audits conducted at planned intervals to determine if the QMS
is effectively implemented and maintained?
Are auditors selected to ensure the audits and auditors are objective and
impartial in the audit process?
Does your organization have methods for monitoring of the QMS processes?
When the results are not achieved, are corrective actions taken to confirm
conformity of the product?
Does your organization monitor and measure the characteristics of the
product to verify product requirements are met?
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41

When critical items, including key characteristics are identified, are they
controlled and monitored in accordance with the established processes?
... When sampling plans are used to accept product, are the plans justified on
the basis of recognized statistical principles and appropriate to the capability
of the process and the criticality of the product?
... In the event that product is released prior to the completion of all inspection
and tests, can the product be recalled for replacement should subsequent
results show that requirements are not met?
Do you have records available indicating the person authorizing release of
product as it is processed through the operations?
Do you ensure that the documents required to accompany the products are
present at delivery?
Is there a documented procedure for control of non conformity?
How does your organization ensure that product which does not conform to
requirements is identified & controlled to prevent unintended / accidental use?
Are the controls and responsibilities and authorities for nonconforming
product defined in a documented procedure?
Are records maintained for nonconformities, actions taken and (if
applicable) approvals obtained for authority to use as is (deviations /
concessions)?
Does your organization recognize that the dispositions of use-as-is or
repair can not be used unless specifically authorized by the customer if the
nonconformity results in a departure from the contractual requirements?
Does your organization recognize that the dispositions of use-as-is or
repair can only be used after approval by an authorized representative
responsible for the design?
Does the disposition of scrap product include permanent marking and the
positive control until it is rendered physically unusable?
Do you document the instructions for the rework process when products
need to be reworked?
Do the instructions include the same authorization and approval as the
original instructions?
Does your organization collect and analyze existing data to demonstrate the
suitability and effectiveness of the QMS?
Does your organization collect and analyze data to identify and implement the
changes needed to ensure and maintain a suitable and effective QMS?

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42

Are continual improvement opportunities identified from lessons learned,


problem resolutions and benchmarking of best practices?
Are corrective actions taken to eliminate the causes of nonconformities to
prevent reoccurrence?
Does your organization include in the corrective action process:
- Down flowing of corrections at the supplier level when appropriate?
- Taking specific action when timely and/or effective results are not achieved?
- Determining if additional nonconformities exist based on the causes found
and taking further actions?
Is there a documented procedure for corrective action?
Has your organization established a method / procedure to eliminate the
cause of potential nonconformities?
Is there a documented procedure for preventive action?

Summary:
___ Short Term Improvement Actions within 1 month
___ Mid-Term Improvement Actions within 2 to 6 months
___ Long Term Improvement Actions within 7 to 12 months
SUMMARY OF FINDINGS
Clause 4-QUALITY MANAGEMENT SYSTEM
Clause 5-MANAGEMENT RESPONSIBILITY
Clause 6 RESOURCE MANAGEMENT
Clause 7 PRODUCT REALIZATION
Clause 8 MEASUREMENT, ANALYSIS AND IMPROVEMENT

TOTAL SITUATIONS
IN CONTROL

TOTAL SITUATIONS THAT NEED


ATTENTION

________ OK FROM ________ TOTAL SITUATIONS ASSESSED


_______

% SITUATIONS IN CONTROL ON DATE OF: ________________

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43

Task 14 Implement the IMPROVEMENT ACTIONS needed to increase


your Quality Capabilities.
The production location was visited and a preliminary inspection conducted.

Used a checklist and asked some . Approximately 100 questions


Obtained ____ favourable answers and identified ____ areas that Need Attention.

The ___ areas that NEED ATTENTION are reviewed & improvement actions identified as:

Short Term, where improvements can be implemented within 1 month.


Medium Term, where improvements can be implemented within 2 to 6 months.
Long Term, where improvements can be implemented within 7 to 12 months.

SHORT TERM IMPROVEMENT ACTIONS To be implemented within 1 month


#

Improvement Action

Assigned to

Promise
Date

Actual
Date

Comments

1
2
3
4
MEDIUM TERM IMPROVEMENT ACTIONS To be implemented within 2 to 6 months
#

Improvement Action

Assigned to

Promise
Date

Actual
Date

Comments

1
2
3
4
LONG TERM IMPROVEMENT ACTIONS - To be implemented within 6 to 12 months
#

Improvement Action

Assigned to

Promise
Date

Actual
Date

Comments

1
2
3
4
Comments:
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by: __________________________ Date: ______________

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44

Task 15 Provide training Review Clauses 4 thru 8 of AS9100C


But first, do Exercise A
Following Instructions
Hand to 2 or more people a sheet of 8 1/2 x 11 paper and ask them to individually follow instructions.

The instructions are:


. FOLD THE SHEET OF PAPER IN HALF
. TEAR OFF THE TOP LEFT CORNER
. TEAR OFF THE BOTTOM LEFT CORNER
. FOLD THE SHEET IN HALF AGAIN
. TEAR OFF BOTTOM RIGHT CORNER
. TEAR OFF BOTTOM LEFT CORNER
--- UNFOLD !!!

With the exact same instructions given to the 2 or more people, do you expect the results to be
exactly the same?
No !!! of course not !!!
The instructions were not specific enough.
****

A general rule:
Instructions are required where in their absence problems are
likely to occur.

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45

Task 15 Plan the training and review Clauses 4 thru 8 of AS9100C


You will have to become familiar with the requirements of the AS9100 Standard
released for the Aviation, Space & Defense industry.
This means that you will have to read and perhaps re-read the different section of
AS9100C and get some training to help you understand the requirements.
Training Options are available, where for example and under the direction of the
Management Representative:
1.

Use the AS workbook and have your personnel identified as members of the AS
Steering Team and the Quality Team go through the Task 15 Exercises on their
own and bring questions and concerns to the weekly Quality Team meetings.

2.

Use the AS workbook over several workshop sessions and have your personnel
identified as members of the AS Steering Team and the Quality Team go through
the Task 15 Exercises as a group and have questions and concerns addressed.
Above 2 options are more suited for small and medium size companies.

3.

In larger companies, the Management Representative schedules the AS training


over a longer period of time where one exercise at a time is completed.
Training can be spread over a period of 4 to 6 weeks where one topic/requirement
of AS9100 is examined at one time.
--------------------------------------------------------------------------------------------------------------------------A typical schedule can be confirmed as:
Wed
Wed
Wed
Wed
Wed
Wed

April 1
April 8
April 15
April 22
April 29
May
6

Clause 4
Exercise B
Clause 5
C
Clause 6
D
Clause 7
E
Clause 8
F
Risk Analysis
G

Date confirmed: ____________ by: _______


____________ by: _______
____________ by: _______
____________ by: _______
____________ by: _______
____________ by: _______

Comments:

Prepared by: .. Date: .

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46

AS9100
Instructions for the review of the
Requirements
requirements
Clause #
4 Quality Management System

Task 15
QMS
Workshop

Exercise B
Clause
4.1 to 4.2

4
Quality
management
system
4.1
General
requirements

Activities currently being done / Activities required

Take the time to review the requirements of Clause 4.


Read each paragraph of clause 4 and in the 3 right hand
columns:
Describe what you are currently doing to comply
with the requirements.
And with the execution of Task 3 in
Identify where you will need to implement new
the AS9100 Workbook, this document
activities.
will be available for use with this
Existing activities that may already comply with the
exercise.
standard and New activities that need attention will
become part of your quality management system QMS.
An essential prerequisite for this
exercise is to have at your company
location the latest publication of the
AS9100 standard.

Read paragraph 4.1 General


requirements, and in the right hand
columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

4.2
Documentation
requirements

Read paragraph 4.2.1 General , and in


the right hand columns:

4.2.1
General

Describe what you are currently doing to


comply with the requirements.

4.2.2
Quality manual

Identify where you will need to implement


new activities.
-----------------------------------------------------Read paragraph 4.2.2 Quality manual,
and in the right hand columns:
Describe what you are currently doing to
comply with the requirements.

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47

-- YES -In
Compliance

-- NO -Needs
Attention

------

------

4.2.3
Control of
documents

Identify where you will need to implement


new activities.
-----------------------------------------------------Read paragraph 4.2.3 Quality manual,
and in the right hand columns:
Describe what you are currently doing to
comply with the requirements.

4.2.4
Control of
records

Identify where you will need to implement


new activities.
-----------------------------------------------------Read paragraph 4.2.3 Quality manual,
and in the right hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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48

AS9100
Instructions for the review of the
Requirements
requirements
Clause #
5 Management Responsibility

Task 15
QMS
Workshop

Exercise C
Clause
5.1 to 5.6
5
Management
responsibility
5.1
Management
commitment

Take the time to review the requirements of Clause 5.


Read each paragraph of clause 5 and in the 3 right hand
columns:
Describe what you are currently doing to comply with
the requirements.
And with the execution of Task 3 in the
Identify where you will need to implement new
AS9100 Workbook, this document will be
activities.
available for use with this exercise.
Existing activities that may already comply with the standard
and New activities that need attention will become part of your
QMS.
An essential prerequisite for this exercise
is to have at your company location the
latest publication of the AS9100
standard.

Read paragraph 5.1 Management


commitment, and in the right hand
columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

5.2
Customer focus

Read paragraph 5.2Customer focus, and


in the right hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

5.3
Quality policy

Activities currently being done / Activities required

Read paragraph 5.3 Quality policy, and in


the right hand columns:
Describe what you are currently doing to
comply with the requirements.

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49

-- YES -In
Compliance

-- NO -Needs
Attention

------

------

5.4
Planning
5.4.1
Quality
objectives

5.4.2
Quality
management
system
planning

Identify where you will need to implement


new activities.

Read paragraph 5.4.1 Quality objectives,


and in the right hand columns:

Describe what you are currently doing to


comply with the requirements.
Identify where you will need to implement
new activities.
------------------------------------------------------Read paragraph 5.4.2 Quality
management system planning, and in the
right hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

5.5
Responsibility,
authority and
communication
5.5.1
Responsibility
and authority
5.5.2
Management
representative

Read paragraph 5.5.1 Responsibility and


authority, and in the right hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.
------------------------------------------------------Read paragraph 5.5.2 Management
representative, and in the right hand
columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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50

5.5.3
Internal
communication

Read paragraph 5.5.3 Internal


communication, and in the right hand
columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

5.6
Management
review

Read paragraph 5.6.1 Management


review, and in the right hand columns:

5.6.1
General

Describe what you are currently doing to


comply with the requirements.

5.6.2
Review input

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 5.6.2 review input, and
in the right hand columns:
Describe what you are currently doing to
comply with the requirements.

5.6.3
Review output

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 5.6.2 review input, and
in the right hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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51

AS9100
Instructions for the review of the
Requirements
requirements
Clause #
6 Resource Management

Task 15
QMS
Workshop

Exercise D
Clause
6.1 to 6.4
6
Resource
management
6.1
Provision of
resources

Take the time to review the requirements of Clause 6.


Read each paragraph of clause 6 and in the 3 right hand
columns:
Describe what you are currently doing to comply with
the requirements.
And with the execution of Task 3 in the
Identify where you will need to implement new
AS9100 Workbook, this document will be
activities.
available for use with this exercise.
Existing activities that may already comply with the standard
and New activities that need attention will become part of your
quality management system QMS.
An essential prerequisite for this exercise
is to have at your company location the
latest publication of the AS9100
standard.

Read paragraph 6.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

6.2
Human
resources

Read paragraph 6.2.1, and in the right


hand columns:

6.2.1
General

Describe what you are currently doing to


comply with the requirements.
Identify where you will need to implement
new activities.

6.2.2
Competence,
awareness and
training

Activities currently being done / Activities required

--------------------------------------------Read paragraph 6.2.2, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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52

-- YES -In
Compliance

-- NO -Needs
Attention

------

------

6..3
Infrastructure

Read paragraph 6.3, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

6.4
Work
environment

Read paragraph 6.4, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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53

AS9100C
Requirements
Clause #

Instructions for the review of the


requirements
7 Product Realization

Activities currently being done / Activities required

Task 15
QMS
Workshop

An essential prerequisite for this exercise


is to have at your company location the
latest publication of the AS9100
standard.

Take the time to review the requirements of Clause 7.


Read each paragraph of clause 7 and in the 3 right hand
columns:
Describe what you are currently doing to comply with
the requirements.
Identify where you will need to implement new
activities.
Existing activities that may already comply with the standard
and New activities that need attention will become part of your
quality management system QMS.

Exercise E
Clause
7.1 to 7.6
7
Product
realization
7.1
Planning of
product
realization

And with the execution of Task 3 in the


AS9100 Workbook, this document will be
available for use with this exercise.

Read paragraph 7.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

------------------------------------------7.1.1
Project
management

Read paragraph 7.1.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.1.2
Risk
management

---------------------------------------------Read paragraph 7.1.2, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

..
..
...

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-- YES -In
Compliance

-- NO -Needs
Attention

------

------

7.1.3
Configuration
management

Read paragraph 7.1.3, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.1.4
Control of work
transfers

---------------------------------------------Read paragraph 7.1.4, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.2
Customerrelated
processes
7.2.1
Determination
of
requirements
related to the
product
7.2.2
Review of
requirements
related to the
product

Read paragraph 7.2.1 and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

--------------------------------------------Read paragraph 7.2.2 and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.2.3
Customer
communication

-------------------------------------------Read paragraph 7.2.3 and in the right


hand columns:

..
.

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55

Describe what you are currently doing to


comply with the requirements.
Identify where you will need to implement
new activities.
7.3
Design and
development
7.3.1
Design and
development
planning

Read paragraph 7.3.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

------------------------------------------7.3.2
Design and
development
inputs

Read paragraph 7.3.2, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.3.3
Design and
development
outputs

------------------------------------------Read paragraph 7.3.3, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.3.4
Design and
development
review

--------------------------------------------Read paragraph 7.3.4, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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56

7.3.5
Design and
development
verification

Read paragraph 7.3.5, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.3.6
Design and
development
validation

------------------------------------------Read paragraph 7.3.6, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.3.6.1
Design and
development
verification and
validation
testing

------------------------------------------Read paragraph 7.3.6.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.3.6.2
Design and
development
verification and
validation
documentation

------------------------------------------Read paragraph 7.3.6.2, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.3.7
Control of
design and
development
changes

-------------------------------------------Read paragraph 7.3.7, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.

..

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57

Identify where you will need to implement


new activities.
7.4
Purchasing
7.4.1
Purchasing
process

7.4.2
Purchasing
information

Read paragraph 7.4.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.
------------------------------------------------------Read paragraph 7.4.2, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.

7.4.3
Verification of
purchased
product

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 7.4.3, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.5
Production and
service
provision
7.5.1
Control of
production and
service
provision

Read paragraph 7.5.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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58

7.5.1.1
Production
process
verification

Read paragraph 7.5.1.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.

7.5.1.2
Control of
production
process
changes

7.5.1.3
Control of
production
equipment,
tools and
software
programs
7.5.1.4
Post-delivery
support

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 7.5.1.2, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.
-----------------------------------------------------Read paragraph 7.5.1.3, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.
------------------------------------------------------Read paragraph 7.5.1.4, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.

7.5.2
Validation of
processes for
production and
service
provision

Identify where you will need to implement


new activities.
---------------------------------------------------Read paragraph 7.5.2, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.

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59

7.5.3
Identification
and traceability

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 7.5.3, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.

7.5.4
Customer
property

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 7.5.4, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.

7.5.5
Preservation of
product

Identify where you will need to implement


new activities.
------------------------------------------------------Read paragraph 7.5.5, and in the right
hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

7.6
Control of
monitoring and
measuring
devices

Read paragraph 7.6, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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60

Clause 7 Product Realization Inclusion / Exclusion Justification Worksheet see also Task 9 b
AS9100C
Clause 7

Requirements

7.0

PRODUCT REALIZATION

7.1

Planning of product realization

7.2

Customer related processes

7.3

Design and development

7.4

Purchasing

7.5

Production and service provision

7.5.2

Validation of processes for production


and service provision

7.5.4

Customer property

7.6

Justification for Inclusion or Exclusion in


Product Realization section 7 of the QAM

Control of monitoring and measuring


Devices

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61

Requirement
applicable
Yes - No

Remarks

--

---

Clause 7 Product Realization Inclusion / Exclusion Justification Worksheet


AS9100C
Clause 7

Requirements

Justification for Inclusion or Exclusion in


Product Realization section 7 of the QAM

Requirement
applicable
Yes - No

Remarks

--

---

7.0

PRODUCT REALIZATION

Additional details are included in the completed


Scope and Processes - QMS Worksheet #400-1

7.1

Planning of product realization

Planning is required

Yes

7.2

Customer related processes

Customer requirements are very important

Yes

7.3

Design and development

Design of products is the full responsibility of the


company

Yes

7.4

Purchasing

Raw materials, components, supplies, outsourced


services are required

Yes

7.5

Production and service provision

Processes are required to be performed under


controlled conditions

Yes

7.5.2

7.5.4

7.6

Validation of processes for production The nature of Our-Products is such that


and service provision
customer requirements can be met with
production technology where the resulting output
can be verified by subsequent inspections.
Customer property
The nature of Our-Products is such that customer
requirements can be met with existing product
components and customer property is not required to
be supplied.
Control of monitoring and measuring
Devices

A system is required to provide for the control of the


inspection and calibration of measuring equipment
used to demonstrate conformance to specified
requirements and to assure confidence in the results
obtained.

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example

Yes

F-400-1

As identified
in F-400-1
No

--

No

---

AS9100C
Requirements
Clause #

Task 15
QMS
Workshop

Exercise F
Clause
8.1 to 8.5
8
Measurement,
analysis and
improvement

Instructions for the review of the


requirements
8 Measurement, analysis and
improvement

Take the time to review the requirements of Clause 8.


Read each paragraph of clause 8 and in the 3 right hand
columns:
Describe what you are currently doing to comply with
the requirements.
And with the execution of Task 3 in the
Identify where you will need to implement new
AS9100 Workbook, this document will be
activities.
available for use with this exercise.
Existing activities that may already comply with the standard
and New activities that need attention will become part of your
quality management system QMS.
An essential prerequisite for this exercise
is to have at your company location the
latest publication of the AS9100
standard.

Read paragraph 8.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.

8.1
General

Identify where you will need to implement


new activities.
8.2
Monitoring and
measurement
8.2.1
Customer
Satisfaction

Read paragraph 8.2.1, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

--------------------------------------------8.2.2
Internal audit

Activities currently being done / Activities required

Read paragraph 8.2.2, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.

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63

-- YES -In
Compliance

-- NO -Needs
Attention

------

------

Identify where you will need to implement


new activities.

--------------------------------------------8.2.3
Monitoring and
measurement
of processes

Read paragraph 8.2.3, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

8.2.4
Monitoring and
measurement
of product

--------------------------------------------Read paragraph 8.2.4, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

8.3
Control of
nonconforming
product

Read paragraph 8.3, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

8.4
Analysis of
data

Read paragraph 8.4, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

8.5
Improvement

Read paragraph 8.5.1, and in the right


hand columns:

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64

8.5.1
Continual
improvement

Describe what you are currently doing to


comply with the requirements.
Identify where you will need to implement
new activities.

---------------------------------------------8.5.2
Corrective
action

Read paragraph 8.5.2, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

8.5.3
Preventive
action

---------------------------------------------Read paragraph 8.5.3, and in the right


hand columns:
Describe what you are currently doing to
comply with the requirements.
Identify where you will need to implement
new activities.

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65

Task 15 Exercise G

Risk Management

Risk Management / Analysis of Risk


AS9100C
Clause 7 Product Realization of
Aviation, Space and Defense
(AS & D) Products

Exercise G deals with risk management and the analysis of risks throughout
clause 7 for product realization.

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66

Task 15 Exercise G

Risk Management

Instructions:
Conduct Risk Analysis for product realization steps required for your
products. Consider the production steps and the activities/steps for all
functions in your organization.
Prepare process flow diagrams to describe the activities / steps.
Make use of the Risk Management Worksheet to systematically conduct a
risk analysis for each of the steps identified in each process flow diagram.
Refer to worksheet.
Column 1 Transfer from the flow diagrams, the steps required for the process.
Column 2 Identify what may be present or could be introduced as a risk.
Column 3 Describe the risks that may be existing or could be introduced.
Column 4 Assess the significance of the described risk.
Indicate in sub-column 1, the severity of the risk as L for low, M for
medium, and H for high.
Indicate in sub-column 2, the likelihood of occurrence as Low,
Medium or High.
When both the Severity and Likelihood are High, the Significance
in sub-column 3 is High, the process step is at risk, it requires
attention and corrective action is required and indicated in the last
column.
When one or both severity and likelihood are indicated as medium,
additional reviews are required and resulting actions justified (with
inputs in columns 5 & 6.
Contd ..

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67

Column 5 For Low, Medium, and High significance risks, indicate if the risk can
be eliminated or reduced in a next step in the process.
Column 6 For all risks, describe what controls are in place to reduce or
eliminate the risk.
Column 7 The Quality Team considers the inputs from columns 1 through 6 and
indicates with a NO or a YES whether or not the process step is a
risk.
Column 8 With a NO decision, a corrective action request (CAR) is not needed
and N/A is indicated in this column.
With a YES conclusion, the Management Representative (ref Task
4), enters a CAR # in the last column and prepares and issues a
Corrective Action Request to the individual responsible for the
process step.
Notes:
1.
It is important to make sure that if you do not have sufficient experience in
your company to make the above determinations you involve outside
expertise or use external sources of information to make the decisions.
2.

Additional risk assessment methods are provided at the significance page


of the worksheet.

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Reference Task 11.c


Draw the Process Flow Diagram(s) for your operations
Purchase

Receive

Storage

Comments:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

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Task 15 Exercise G

Conduct Risk Analysis - Risk Management Worksheet

The first 6 columns of this form are used to list the Potential Risks and Assess the Significance of the Risks
The last 2 column of this form are used to indicate whether or not the Process Step is at risk and requires attention.
* Refer to the process flow diagram(s).
** Where both the Severity and the Likelihood are high, the risk is significant and the Process Step requires corrective action.

*
Step

---

What is
present or
could be
introduced
as a risk?

---

Description of Risk Significance


1 = Severity
2 = Likelihood
3 = Significance
----

**
2

What
Is the
Does a next
controls
Process
step in
process
exist to Step at risk?
eliminate address the Yes / No
the risk?
risk?

Justifications

Compiled by Management representative: ___________________, Date: __________


Quality Steering Team review: 1_____________, Date: ______, 2____________, Date: _________

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70

** If YES,
Issue the
Correctiv
e Action
Request
CAR #

Task 15 Exercise G

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Input

Is the
Process
Step at
risk?
Yes / No

** If YES,
Issue the
Corrective
Action
Request

---

---

Description Significance
of Risk

----

Does a
What
next step in
controls
1 = Severity
exist to
process
2 = Likelihood
eliminate
address the
3 = Significance
the risk?
risk?
**
Justifications
1
2
3

Explanatory Notes for the Actions required at each Column are provided ..

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CAR #

Task 15 Exercise G Action 1

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Input

Description of
Risk

---

----

---

ACTION 1

Is the
Does a next
What controls
step in
exist to
Process Step
1 = Severity
process
address the
at risk?
risk?
2 = Likelihood
eliminate the
Yes / No
risk?
3 = Significance
**
1
2
3
Justifications
Significance

** If YES,
Issue the
Corrective
Action
Request
CAR #

STEP NUMBER AND NAME

Each process step identified in the process flow diagrams* at Task 11 needs to be transferred
to this worksheet and numbered and named in the same sequence as the flow diagram.
This is to ensure that all aspects of the process are visible and controlled, not just the items
that are at risk.
Process Flow Diagrams can describe not only process steps in a production environment, but
also sequential steps for administration and other management activities .. eg purchasing.
This risk management worksheet can be used to analyze the risks associated with those
activities.

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Task 15 Exercise G Action 2

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Description
of Risk

---

ACTION 2

---

----

Significance
1 = Severity
2 = Likelihood
3 = Significance
**
1
2
3

Does a next
What
Is the
** If YES, Issue
step in
controls exist Process Step the Corrective
process
to address
at risk?
Action
eliminate the
the risk?
Yes / No
Request
risk?
Justifications

CAR #

INPUTS

What exists or what could be introduced at this process step that could result in a problem
and create a risk?

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Task 15 Exercise G Action 3

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Description of
Risk

---

ACTION 3

---

----

Significance
1 = Severity
2 = Likelihood
3 = Significance
**
1
2
3

Does a next
step in
process
eliminate the
risk?

What controls
Is the
** If YES, Issue
exist to
Process Step the Corrective
at risk?
Action Request
address the
risk?
Yes / No

Justifications

What type of risk is presented by the introduction of these inputs?

Describe the risks when non-complying product characteristics result in areas of:
DIMENSIONAL (item too big, too small, too wide, too narrow, etc)
MATERIAL (too hard, too soft, etc)
APPEARANCE (too dark, too light, too rough, too smooth, etc)
FUNCTION ..
Others ..

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CAR #

Task 15 Exercise G Action 4

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Descriptio
n of Risk

---

---

----

ACTION 4

Significance
1 = Severity
2 = Likelihood
3 = Significance
**
1
2
3

Does a
next step
in process
eliminate
the risk?

What controls
Is the
exist to
Process
address the Step at risk?
risk?
Yes / No

Justifications

** If YES,
Issue the
Corrective
Action
Request
CAR #

What is the significance of the risk?

What is the severity of the risk in question and what is the possibility that it will occur at this
step?
What is the significance of the identified risk to the product?
These questions are critical to the outcome of the Risk Analysis. Answers to the questions
require sound understanding of the product and its processes by the Quality Team.
... contd

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Task 15 - Exercise G, Action 4


Assessing the Significance of Risks
----------------------------------------------------------------------------------------With reference to Column 4 of the Risk Management Worksheet, a simplest
method of assessing the risks is to use the letters H or M or L to indicate
whether the Severity and Occurrence are high or medium or low.
H = High
M = Medium
L = Low
In general:
When both Severity and Occurrence are High, the process step is at risk and
requires attention.
When one or both the severity and the likelihood are indicated as medium,
additional reviews are required to identify existing conditions that reduce or
eliminate the risk.
---------------------------------------------------------------------------------------------------------Below is a method to quantify the risks.
S = Severity of the Outcome
3 = High, 2 = Medium, 1 = Low
L = Likelihood of the Occurrence
3 = High, 2 = Medium, 1 = Low
R = Risk Level (L x S) or Significance of the Risk
1-3 = Low risk
4-6 = Medium risk
7-9 = Substantial risk

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Significance of Risks
A variation in the method to analyze the Severity and Likelihood and assess the
Significance or risk associated with the process step.
LOW

0 33% of times that the risk might occur.

MEDIUM = 34 66% of times that the risk might occur.


HIGH

= 67 100% of times that the risk might occur.

This method is based on actual experience with the process step.


---------------------------------------------------------------------------------------------------------Other technical methods that provide guidelines for rankings of Severity,
Frequency, and Detection that result in a risk potential number, (R.P.N.) can be
used to assess risks.

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Task 15 Exercise G Action 4

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Descriptio
n of Risk

---

---

----

Significance
1 = Severity
2 = Likelihood
3 = Significance **
1
2
3

Does a
next step
in process
eliminate
the risk?

What controls
Is the
exist to
Process
address the Step at risk?
risk?
Yes / No

Justifications

** If YES,
Issue the
Corrective
Action
Request
CAR #

Action 4 Significance of risks - Contd


Indicate in sub-column 1, the severity of the risk as L for low, M for medium, and H for high.
Indicate in sub-column 2, the likelihood of occurrence as Low, Medium or High.
When one or both severity and likelihood are indicated as medium, additional reviews are
required and resulting actions justified with inputs in next columns 5 and 6.
When both the Severity and Likelihood are High, the Significance in sub-column 3 is High,
the process step is at risk, it requires attentions and corrective action is required and
indicated in the last column 8.

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Task 15 Exercise G Action 5

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

---

---

Action 5

Descriptio Significance
n of Risk 1 = Severity
2=
Likelihood
3=
Significance
**
---1
2
3

Does a next step


in process
eliminate the
risk?

What controls
Is the
** If YES,
exist to
Process
Issue the
address the Step at risk? Corrective Action
risk?
Yes / No
Request

CAR #

Justifications

Does a next step in the process eliminate the risk?

Will a subsequent step in your process eliminate or reduce the risk to an acceptable level?
If yes, and for all risks identified, describe the subsequent steps in your process that will
eliminate or reduce the risks.
If no, the process step is at risk and is a candidate for corrective action.

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Task 15 Exercise G Action 6

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Does a next
step in
process
eliminate the
risk?

What controls
exist to address
the risk?

---

---

Descriptio Significance
n of Risk 1 = Severity
2=
Likelihood
3=
Significance
**
---1
2
3

** If YES,
Is the
Issue the
Process
Step at risk? Corrective Action
Yes / No
Request

Justifications

CAR #

ACTION 6 What controls exist at the process step?


What measures need to be taken to prevent, reduce or eliminate the risk?
Controls will vary on the type of risk and obviously their significance. For example the
controls may focus on sourcing components from approved suppliers, who produce them
under controlled conditions.
In some cases, there will be more than one control for an identified risk, and conversely,
more than one risk may be controlled by a specified control.
In certain instances, control measures may not be required due to the absence of any
significant hazards at that step.
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Task 15 Exercise G Action 7

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Is the Process
Step at risk?
Yes / No

** If YES,
Issue the
Corrective Action
Request

---

---

ACTION 7

What
Descriptio Significance Does a next
step in
controls
n of Risk 1 = Severity
exist to
2=
process
eliminate
address the
Likelihood
3=
the risk?
risk?
Significance
**
---1
2
3
Justifications

CAR #

Is the process step at risk?

Answers to this critical question require sound understanding of the product and its
processes by the Quality team.
Answers depend on the Significance and Justifications provided at Actions 4, 5 & 6.
The Quality Team considers the inputs from columns 1 through 6 and needs to decide and
indicate whether or not the process step is at risk and requires further attention.
However, a general rule is that *** when both the severity and likelihood are indicated as
high at Action 4, the significance of the risk is high and the process step is a risk point.

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Task 15 Exercise G Action 8

Conduct Risk Analysis - Risk Management Worksheet

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Inputs

Is the Process
Step at risk?
Yes / No

** If YES,
Issue the
Corrective Action
Request

---

---

Descriptio Significance Does a next


What
n of Risk 1 = Severity
step in
controls
2=
exist to
process
Likelihood
eliminate
address the
3=
the risk?
risk?
Significance
**
---1
2
3
Justifications

CAR #

ACTION 8 Is corrective action taken to address a risk at the process step?


With a NO decision is taken at action 7, a corrective action request (CAR) is not needed and
N/A is indicated in this column 8.
With a YES conclusion taken at action 7, the Management Representative (ref Task 4), enters
a CAR # in the last column and prepares and issues a CAR to the individual responsible for
the process step.

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Task 15 Exercise G

Conduct Risk Analysis - Risk Management Worksheet

As demonstrated in the previous pages, the 8-column risk management worksheet can be an
effective tool to systematically work through the actions required and record the specific
information that will lead to a practical resolution to the elimination or reduction of risks.
ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

ACTION

* Step

Input

Does a next
step in
process
eliminate
the risk?

What
controls
exist to
address the
risk?

Is the
Process
Step at
risk?
Yes / No

** If YES,
Issue the
Corrective
Action
Request

Description of Significance
Risk
1 = Severity
2 = Likelihood
3 = Significance

---

---

----

**
2

Justifications

CAR #

When applicable for preventive actions, risks can be managed and minimized through the use of
the FMEA methodology ... See next page for additional information.

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Task 15 Exercise G
Product Realization and Risk Management in clause 7 contd
In AS9100C, Risk Management is a requirement that is mentioned at par 7.1.2 where:
As appropriate to your company and your product, you will need to establish, implement and
maintain a process for managing risk while achieving conformity to applicable requirements
that includes:
a) assignment of responsibility for risk management
b) definition of risk criteria, for example likelihood, consequences, risk acceptance
c) identification, assessment and communication of risks throughout product realization
d) identification, implementation and management of actions to mitigate risks that exceed the
defined acceptance criteria,
e) acceptance of risks remaining after implementing mitigating actions.
However, since risk management is part of product realization par 7.1.2 and is referenced in
the review of requirements related to products at par 7.2.2 and noted in the preventive action
par 8.5.3, the FMEA can become the methodology to document the requirement for risk
management.
Therefore in addition to analyzing risks at the production steps and at the activities / steps for
all functions through the use of the 8-column risk management worksheet, risk management
can be identified during the review of requirements related to products and considered in the
preventive action process.
Process FMEA stands for Process Failure Mode & Effects Analysis. It is a tool typically used
by Engineering and/or Quality that identifies and quantifies risk associated with potential
product and process failures.
View the FMEA tutorial

_____________________________________________________________

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Task 15 Exercise G
Product Realization and Risk Management - Conclusion
_________________________________________________________________________

To complete this task, direction from the AS9100 Steering Team is required to
determine:
a.

Have the risks associated with the product realization of your


aerospace products or services been sufficiently addressed with
the 8-column risk management worksheet?
____ Yes ____ No
If yes, manage the identified risks through the Risk Management
Worksheet.
If no, consider the question below.

b.

Is the FMEA methodology applicable to our products and processes


to further identify and quantify the risks associated with them?
____ Yes ____ No

Comment

Prepared by: _________________________ Date: _________

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Task 16 Manage the Implementation of your Quality Management System


For the AS9100 Quality Management System
Use project management techniques such as a Task and Timing Table (next page) to
identify the Significant Dates that will keep the Program momentum moving toward a
Target registration / certification date!!
For the AS9100 QMS
The Quality management representative is the Project Manager .. and is supported by
the AS Steering Team and the Quality Team Members
Timing chart Up-Dates will be needed to indicate the progress made and to keep the
Program momentum moving toward a Target date .. 12 to 16 months !!

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by: __________________________ Date: ______________

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Task 17 - AS9100
QMS Timing Chart
#

IDENTIFIED TASK

Preparation phase Tasks 1-10

Describe your organization

Decide on Management System to be


implemented
Obtain latest AS9100 standard

3
4
5

Select the Management representative +


AS Steering Team
Update / Prepare Organization chart

Establish the Quality Team

Conduct Quality Team meetings

8
9

Formulate and publish the Quality Policy


and objectives
Determine the Scope of the QMS

10

Identify the interrelated requirements

Development Phase-Tasks 11-21

11

Identify processes, describe processes


and draw process flow diagrams
Provide communication tools - AS bulletin
board
Conduct a preliminary assessment of
existing system - checklist
Assign and implement improvement
actions identified during assessment
Provide AS training Exercises A F
Exercise G - Risk management
Manage implementation of the Quality
program

12
13
14
15
16

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4-5

5-7

8-9

10-11

87

12

13

14

15

16

17

20

Maintain / Update Implementation timing


chart this chart
Collect existing documentation - forms,
tags, procedures, instructions
Do financial study to justify costs vs
benefits
Re-Confirm your AS9100 decision

21

Promote and Practice TEAMWORK

Implementation Phase-Tasks 22-26

22

24
24a

Obtain / Review / Study QMS Manual


model / template
Use model as a template to generate the
QMS documentation
Implement the QMS Procedures
Finalize and Approve Quality Manual

24b

Implement Document control procedure,

24c

Implement Control of records procedure,

24d

Implement the Planning procedure,

24e
24f

Implement the Responsibility and


authority procedure,
Implement Training procedure

24g

Implement Maintenance procedure

24h

Etc .. as identified from QMS template

24i

Etc.

25

Select, train auditors and conduct the


internal audit
Conduct the management review

18
19

23

26

Task
2

----

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----

----

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Registration Phase-Tasks 27-28

27a

Select the registrar

27b

Perform Stage 1 Readiness review by


registrar

27c

Conduct Stage 2 registration audit by


registrar

28

Receive the Quality Management AS & D


Certificate
!!! CELEBRATE !!! Maintain and Improve the QMS

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Task 18 Collect existing documents


======================================================================
Part 1

Collect any formal or informal Forms and Tags that are currently used in your
operations.
A short note (on a post-it label) can summarize what the form or tag is used
for, what it does, and who uses it.
________________________________________________________________________

Part 2
Collect any formal or informal Procedures and Instructions currently used by
the departments of the company.
 Provide a short summary of the procedures or instructions to describe what
they are and what they are used for.
________________________________________________________________________
A collection of this Information:
Forms, Tags, Instructions and Procedures will be very useful in the development of the
AS9100 Quality Management System.
- Information will be needed and used during the procedure development phase.

Comments:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Info collected by: __________________________ Date: ______________

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Task 19 Perform a financial study / review to Justify the Costs versus the
Benefits
Comments:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by: __________________________ Date: ______________

QMS = Return on Investment = ROI

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Task 20
RE-CONFIRM the AS DECISION for your COMPANY: ___________________________
Options for Management Systems:

AS9100 - Quality Management System Design, development, production


and installation.

AS9110 - Quality Management System Maintenance activities.

AS9120 - Quality Management System Stocklist Distribution.

ISO 9001:2008 Quality Management System

In my organization, the management system best suited for our


AS & D activities is:
AS9100 Rev C for QUALITY MANAGEMENT SYSTEMS
YES, @ ___________________________ (your company),
We remain committed to the implementation of:
AS9100 QUALITY MANAGEMENT SYSTEMS
Comments:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

Task 21 Promote and practice TEAMWORK

The complexity of most of the processes that are operated in industry and the services
place them beyond the control of any one individual.
The only way to tackle problems concerning such processes is through the use of some
form of teamwork.
The use of the team approach to problem solving is an essential component of the
implementation of a Quality Management System, because it builds up trust, improves
communications and develops inter-dependence.
Encouragement of ideas and suggestions from the workforce, particularly through their
involvement in team or group activities, requires investment but the rewards are total

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involvement, both inside the organization and outside through the supplier and
customer networks.
T.E.A.M
T = Together
E = Everyone
A = Accomplishes
M = More
_______________________________________________________________

List some ways that you can use to promote & practice TEAMWORK in
your company:

Motivation

Commitment

Prepared by: _____________________________ Date: __________

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Building your AS9100


Quality Management System

Section 3: The Implementation and


Registration Phase

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Section 3: The Implementation and Registration Phase


Implementing your AS9100 QMS
Responsibility: AS Steering Team
This section of the workbook includes the steps to complete the design, implementation and
documentation of your AS9100 QMS. The AS Steering Team will assign responsibilities and
timeline for tasks 22 through 28 (See your Timing Chart at Task 17)
Task 22:

Obtain and Review a Model for a QMS Manual

Task 23:

Use the Model as a Template to generate QMS documentation

Task 24:

Implement the Quality Management System

Task 25:

Conduct Internal Audit of the QMS

Task 26:

Conduct the Management Review

Task 27:

Select a Certification Body to register the QMS

Task 28:

Receive Certification and Celebrate!

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Task 22 Obtain & Review a Model for a QMS Manual


Review / Study the QMS Manual Model / Template for a typical AS & D
Quality Management System.
Visit as9100store.com for a complete manual template to match this
workbook

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by; __________________________ Date: ______________

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Task 23 Use the Model as a Template


Use the Model and Customize a Manual to reflect your own AS9100 Quality program
This is a Major Task ..
The Quality Team needs to be very active and involved.
It will take time to finalize the documents for the Procedures and Instructions.
To obtain consistent results, very specific details are detailed for each of the
Procedures and Instructions. A consistent format is helpful to cover:

Purpose
Scope
Responsibility
Instructions / Procedure
Documentation
Revisions

A total of 6 to 9 months will likely be required for all final internal approvals to be
in place.
Follow the sequence of activities as shown on Process Input-output Worksheet
#F- 400-1 and take into account the inputs from the AS exercises B thru F to
develop the documentation.
Follow-Up on the activities through the weekly Quality Team meetings, (Task 7).
Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

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Task 24 Implement the Quality Management System


Implement the procedures identified for the AS9100 QMS
Obviously another Major Task ..
The Quality Team needs to be very active and involved.
It will take time to implement the Operating Procedures.
As they are approved by the responsible person, an additional 2 to 3 months will
likely be required for all to be in place.
Follow the sequence of activities as shown on Process Input-output Worksheet
#F- 400-1 to develop the documentation.
Follow-Up on the activities through the weekly Quality Team.

24. a Approve QMS Manual

President

Promise _____ date

24. b Implement Doc control

Management Representative

Promise _____ date

24. c Implement Records

Management Rep

Promise _____ date

24. d Implement Planning

Management Rep

Promise _____ date

24. e Implement etc.

Personnel Manager

Promise _____ date

24. f etc

Comments:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Prepared by; __________________________ Date: ______________

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ASSESSMENT OF CURRENT SITUATION.

There are 5 distinct processes each with


activities and tasks that must be
controlled.

The processes (1 to 4) controlled and


incorporated in the QMS are:
1- Sales and order entry,
2- Purchasing and material control,
3- Production and shipping,
4- Management and administration.
Ref 5- Accounting and financial control.
This worksheet is used to identify, plan and
integrate the activities that are required for
each process of the QMS.

PROCESS INPUTS Form F-400-1


AS9100C Quality Management Systems
Requirements

PROCESS OUTPUTS
Identification of key processes &
sub-processes

DOCUMENTATION
for Processes

4.0 QUALITY MANAGEMENT SYSTEM


4.1 General requirements

From Exercise B
[
[
[
[
[

Consider the
Documentation
Package from
as9100store.com

The business is fairly straightforward. For


the majority of the products, components
are fabricated and assembled to other
purchased parts and shipped as finished
goods to the customers.

4.2 Documentation requirements


4.2.1 General

SCOPE OF THE QMS:


The scope of the Quality Management
System includes the major product
service categories associated with:
Design and development and
manufacture of components,
assemblies and products for :
(Indicate your products) such as
Tires used in the landing gears of
aircrafts.

4.2.2 Quality manual


4.2.3 Control of documents
4.2.4 Control of records
5.0 MANAGEMENT RESPONSIBILITY
5.1 Management commitment
5.2 Customer focus
5.3 Quality Policy

From Exercise C
[
[
[
[

5.4 Planning

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RESPONSIBILITY REMARKS
for Processes

5.4.1Quality objectives
5.4.2 Quality management system planning
5.5 Responsibility, authority & communication
5.5.1 Responsibility and authority
5.5.2 Management representative
5.5.3 Internal communication
5.6 Management Review
5.6.1 General
5.6.2 Review input
5.6.3 Review output

6.0 RESOURCE MANAGEMENT


6.1Provision of resources
6.2 Human resources
6.2.1 General
6.2.2 Competence, awareness and training

From Exercise D
[
[
[

6.3 Infrastructure
6.4 Work environment

7.0 PRODUCT REALIZATION


7.1 Planning of product realization
7.1.1 Project management
7.1.2 Risk management
7.1.3 Configuration management
7.1.4 Control of work transfers
7.2 Customer related processes
7.2.1 Determination of requirements related
to the product
7.2.2 Review of requirements related to the
product
7.2.3 Customer communication

From Exercise E
[
[
[
[
[
[
[

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7.3 Design and development


7.3.1 Design and development planning
7.3.2 Design and development inputs
7.3.3 Design and development outputs
7.3.4 Design and development review
7.3.5 Design and development verification
7.3.6 Design and development validation
7.3.6.1 Design and development verification
and validation testing
7.3.6.2 Design and development verification
and validation documentation
7.3.7 Control of design and development
Changes
7.4 Purchasing
7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased products
7.5 Production and service provision
7.5.1Control of production and service
provision
7.5.1.1 Production process verification
7.5.1.2 Control of production process
changes
7.5.1.3 Control of production equipment,
tools and software programs
7.5.1.4 Post-delivery support
7.5.2 Validation of processes for production
and service provision
7.5.3 Identification and Traceability
7.5.4 Customer property
7.5.5 Preservation of product
7.6 Control of monitoring and measuring devices

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8.0 MEASUREMENT, ANALYSIS AND


IMPROVEMENT
8.1 General
8.2 Monitoring and measuring
8.2.1Customer satisfaction
8.2.2 Internal audit

From Exercise F
[
[
[
[
[

8.2.3 Monitoring and measurement of


processes
8.2.4 Monitoring and measurement of product
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
8.5.1General
8.5.2 Corrective action
8.5.3 Preventive action

Compiled by: Quality Team ______________, ________________, ______________, ______________, _________________


Worksheet form #400-1

Date started: _______________ Date completed: ________________

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Task 25 Conduct Internal Audit of the QMS


Conduct Internal Audit
Select the internal auditors
Obtain training for the internal auditors
Conduct internal audit
Use procedure and questionnaire / checklist .. from model / template
Note that a procedure QP-822c for internal audits is available in our AS9100C QMS
Documentation package.
Visit http://www.as9100store.com/as9100-procedures.aspx for more information.

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by; __________________________ Date: ______________

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Task 26 Conduct Management Review of the QMS


Conduct a management review
See next page for the Management Review Agenda.
Use procedure .. from model / template
Note that a procedure AP-500c for management responsibility is available in our AS9100C
QMS Documentation package.
Visit http://www.as9100store.com/as9100-procedures.aspx for more information.

Prepare facility for Registration Audit


1. Do housekeeping / clean up / etc
2. Apply ISOAP, the soap used to clean up prior to a registration audit.

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by; __________________________ Date: ______________

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MANAGEMENT REVIEW QMS-AGENDA


DATE :
VENUE: _______________________________
TIME :__________________
COME PREPARED TO DISCUSS THE FOLLOWING AGENDA ITEMS:
1. Results of Internal Quality Audits
2. Customer feedback to products / services provided
3. Process performance / Product conformance
4. Status of Corrective / Preventive actions
5. Follow up actions from earlier reviews
6. Changes affecting the QMS review data for:
Quality Policy & Objective
Organization chart
Quality objectives planning programs
Identification of key processes & sub-processes, F-400-1
7. Recommendations for improvement
8. Identification of new or revised regulations
Other optional topics:
9. ______________________________________________________
10. ______________________________________________________
11. QMS planning-Effects of upcoming projects, status of on-going
project on QMS
12. Resources people & training, facility & equipment
13. Overall QMS effectiveness
PARTICIPANTS
INITIALS
DATE
1.________________________________________________________
2.________________________________________________________
3.________________________________________________________
4.________________________________________________________
5.________________________________________________________
6.________________________________________________________
7.________________________________________________________
8.________________________________________________________
Prepared by:

Date: ____________

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Task 27 QMS Registration / Certification


Select a Certification body / Registrar ..
Early, within first 5 months
Budget to cover the costs
Registrar performs Stage 1 Readiness audit including a
documentation review, after your procedures are finalized and
approved.
Registrar performs Stage 2 Registration audit, approximately 3
months after you have used your QMS and generated sufficient
records to prove that your are in compliance.
See next page for additional information on the registration process and details for Stage 1
and Stage 2 assessments.

Comments:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by; __________________________ Date: ______________

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Task 27 QMS Registration / Certification contd


The process of registration follows three simple steps:
1. Your organization makes application for registration by completing the registrars
AS 9100 questionnaire.
2. Assessment to AS 9100 is undertaken by the registrar your organization must be
able to demonstrate that the quality management system has been fully operative for
a minimum of three months and has been subject to a full cycle of internal audits.
3. Registration as granted by THE REGISTRAR is valid for a period of three years and is
maintained by your organization. Maintenance is confirmed through a program of
annual surveillance and a re-certification audit in three years.

Initial Certification Audit


The assessment process for achieving certification consists of a two stage initial certification
audit as follows:

Stage 1 The purpose of this review is to confirm the readiness of your organization for full
registration assessment.
The assessor will:

confirm that the quality manual complies to the requirements of AS 9100,

confirm its implementation status,

confirm the scope of certification,

check legislative compliance,

produce a report that identifies any non-compliance or potential for non-compliance


and agree a corrective action plan if required,

produce an assessment plan and confirm a date for the Stage 2 assessment visit

Stage 2 The purpose of this audit is to confirm that the quality management system
conforms to the requirements of AS 9100 in practice.
The assessor will:

undertake sample audits of the processes and activities defined in the scope of
assessment,

document how the system complies with the standard,

report any non-compliances or potential for non-compliance,

produce a surveillance plan and confirm a date for the first surveillance visit,
If the assessor identifies any major non-conformance, your organization cannot be
registered until corrective action is taken and verified.

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Task 28 Receive Quality Management System Certification


For your AS9100 QMS

Address non-conformances, if any, found during the audit


Receive Quality Management System Certificate
CELEBRATE your Stardom !!
CELEBRATE your AS9100C QMS Accomplishment !!!

Comments:
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Prepared by; __________________________ Date: ______________

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