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Contents
1.0 Background Information....................................................................2 1.1 Child Helpline Defined..............................................................................................................................................2 1.2 Child Helpline in Tanzania Progress on Operationalisation .....................................................................................3 1.3 Objectives of the Workshop .....................................................................................................................................3 1.4 Understand TCRF and C-Sema ...............................................................................................................................3
2.0 Government and CSOs Partnership for CHL (Kenyan CHL case)...4 2.1 Common Way Forward for Operationalisation of the Helpline in Tanzania .............................................................4 2.2 Roles and Commitment of Stakeholders ..................................................................................................................5 2.3 Pilot CHL Project ......................................................................................................................................................5
Special appreciation goes to ICS who provided funds that enabled the facilitation of the Workshop from the entire planning to logistics.
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1.1
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Every call from a child may require different response from the child helplines call centre (Contact Centre). In developed countries, most of the helplines respond to a call by counseling the child or by guiding a child into making decision(s) by him/herself. For instance, if a child has a specific need, which a helpline cannot provide, the helpline refers the child to appropriate services. Therefore, a successful CHL operation requires multi-stakeholders cooperation. A well networked referral system with multiple service providers both from the private sector (CSOs, PLCs, Corporate, Enterprises, Bilateral Partners, etc.) and the Government.
1.2
1.3
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1.4
2.0
2.1
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multi-sector framework whose key players are grassroots/street-level organisation, communities and GoT service providers all in support of the call-centre. In a nutshell CHL in Tanzania will eventually:(i) (ii) (iii) (iv) Break the culture of silence in matters of violence against children and general child protection concerns. Give voice to children and witnesses of incidences of child abuse to act. Bridge the gap between reporting and responding to incidents of violence against children general child protection issues. Facilitate creation of network, linkages and coordination among primary duty bearers (the Government), Secondary Duty Bearers (Communities and Social Workers) and Rights Holders (Children) on reporting and responding to issues of child abuse. CHL will promote Child Participation
(v)
2.2
2.3
(iii)
3.0
Conclusion
A cerebrated UNCRC quotation goes; No violence against children is justifiable, ALL violence against children is preventable. It was collectively agreed by participants that this is the right time to make 116 operational in Tanzania. We dont have to fear challenges related to the operationalisation of the CHL but Page | 5
rather plan to overcome and better still, the pilot elegant operations would avails us with the best lessons with which we may or may not scale up to the rest of the country. All the same, other models of CHL which are simple in operation such as CHL Radio/TV programmes, sad/happy boxes in schools, etc. are encouraged. Lets Work Together To Stop Violence Against Children.
3.1
Resolutions/Recommendations
Here under is a list of 5 recommendations from the Bagamoyo CHL Workshop; (i) (ii) (iii) (iv) (v) Child Helpline (CHL) as an opportunity to be tapped into every organisation's Programme areas. The GoT harmonise/incorporate CHL into existing rules & regulations Existing CHL versions should be strengthened, continued and shared amongst stakeholders. Awareness creation about the CHL at all levels Make CHL a thematic area of intervention within Tanzania Child Rights Forum (TCRF) under the Championship of C-Sema.
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Jeanne K. Ndyetabura
(MOHSW) Assistant +255713335454 Commissioner, Social Welfare: Child Welfare/Child Protection Director for Children +255754689876 Development Department, MCDGC MCDGC Plan International +255784285901 +255714126806
jndeta@yahoo.com
Tukae Njiku
etukae@hotmail.com
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Christina Mdemu Amani Lukas Joseph Makuvila Herine Odhiambo Davis A. Gisuka Kenneth Lister Sofia Temba Karesma Mushi
PACT - Tanzania Mkombozi CINO - Lindi Dogodogo Centre Right to Play, DSM FHI KIWOHEDE REPSSI
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Suzana Mtandika Fikiri Elias Njeri Kagucia Dr. Jonathan Stephen Juma Masisi John Pinini Iraeneus Kasimbazi Revocatus George John Nyoni Francisca Silayo Emanuel Gimeno Michael Kehongoh Ishika Mshaghuley Marina Papadopulos Richard Manamba Kiiya, JK
suzan.mtandika@yahoo.com e_fikiri@hotmail.com njerikagucia@ccr-tz.org tadepatz@yahoo.com womadatz@yahoo.com Jonpin2002@hotmail.com kasimbazitena@yahoo.com rgeorge@worlded.co.tz jspnyoni@yahoo.com silayosisca@gmail.com gimeno.jnr@sematanzania.org michael.kehongoh@sematanzania.org ishika.mshaghuley@sematanzania.org marina.pj@sematanzania.org richard.manamba@sematanzania.org Kiiya.jk@sematanzania.org
Centre for Widows & +255787033441 Children Assistance World Education Inc +255784846819 Muheza Hospice Care Children Forum C-Sema C-Sema C-Sema C-Sema C-Sema C-Sema +255756411111
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