Jamuna Ram

Over 7 years of experience in the Information Technology and, to be a part of a highly professional and competitive team dedicated to the implementation and perform its operation. Obtain a position where I can maximize my management skills, quality assurance, program development, and training experience. To obtain a human resources management position where I can effectively utilize my expertise in employee relations and staff recruitment. PROFESSIONAL SKILLS SUMMARY

Demonstrated exceptionally skills in professionalism and responsiveness across wide variety of areas. Presently team lead for various processes. Extensive experience as Executive-Level in Information Technology (IT) and business management. Strong troubleshooting, logic and analytical skills. Proven ability to simplify complex concepts and troubleshooting processes. Experience in manual testing and web based applications with Sound domain knowledge of banking. Managed cost budget to allocate overall cost estimate to individual resource. Consistently recognized as superior performer and promoted to the next level. Worked as a senior recruiter in an consulting firm Resourceful team player and capable of delivering tasks within stringent timelines. Award for client satisfaction and preparation of quality reports. WORK EXPERIENCE: COMPANY PROFILE: INFOSYS Limited, Mysore, INDIA which is ranked among the top 50 most respected Companies in the world, by reputation Institutes Global Reputation Pulse 2009.Listed among best companies for leaders globally by Hay Group and Chief Executive Magazine 2009, Ranked in Fortune Magazine 100 Fastest growing companies 2009. www.infosys.com Project 5: Human Resource Development (Education and Research)

Designation: Team Lead Duration : 02-Aug-10 till date.

JOB RESPONSIBILITIES:

Technical training by Education & Research department: To conduct an entry-level technical training program, which is for a duration of 14 weeks. This program has been certified by educationists as being equivalent to a BS program in the US. The Education & Research (E&R) department at Infosys offers a variety of training programs on a regular basis for Middle level employees. Quality Process Training: Responsibility includes foundation training programs to be conducted to the new trainees who have joined Infosys, a company which has a strong focus on quality processes and methodologies. This training is tailored to the role that one is playing ie. Software Engineer, Programmer Analyst, Project Managers etc Personal Effectiveness and Managerial Programs: Programs to enhance the managerial capabilities and leadership abilities, to enable better customer satisfaction, achieve organizational vision and create high performing multicultural.

Project 2: SunTrust Inc Designation: HR Team Leader Duration: 01-June- 09 till 01-August -10 JOB RESPONSIBILITIES:

Handle the tasks of developing staffing strategies and implementing plans and programs to identify talent within and outside the corporation for positions of responsibility

Perform responsibilities of identifying appropriate and effective external sources for candidates of all levels within the company Responsible for managing the human resource information systems database and necessary reports for critical analyses of the HR function Handle the tasks of developing progressive benefits programs to provide motivation, incentives and rewards for effective performance Responsible for translating strategic and tactical business plans into HR strategic and operational plans Prepared Daily and Weekly status reports Up gradation of application documents to the latest versions. Troubleshooting of Tickets raised through incidents and requests as per the priority level and service level agreement.

Preparation of SOP documents and Process flow diagrams.

Project 2 : ABN AMRO Bank is a prominent international bank, its origins going back to 1824. It ranks 8th in Europe and 12th in the world, based on tier 1 capital. Designation: PMO (Project Management office) Analyst Duration: 01-Mar-08 to 15- Jan -09 JOB RESPONSIBILITIES: Produced monthly or weekly development report to the higher authority and the supporting staffs. Preparation of BU/SLA (Business Unit Service Level agreement ) status reports Financial reports, Metric reports, Utilization reports and updated to the Management team TO Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure Handled tasks like reviewing, maintaining and highlighting the changes in project plan. Preparation of onsite and offshore detailed resource document. Handled tasks like reviewing, maintaining and highlighting the changes in project plan

Project 2 : Wachovia (Shared Services) Designation: HR Associate Duration: 01-Oct- 07 to 21-Mar-07 JOB RESPONSIBILITIES: Preparation of Documents with respect to the Knowledge Transfer from Sessions being held from the client. Reverse KT sessions by the Supplier team on the testing processes to the Client Application. Cognos Report Testing was done through Manual Testing, Where it included complex Calculations Validations. Reports were in Excel Format, Test cases include Complex SQL Queries and executing them from DB2 Editor. Maintain Test cases and results in Quality Centre for the same.

Company (2): P.V.S Associates

Company Profile: the sole objective to dedicate itself for quality service in Human Resource Sector. We are specialists in HR consulting, providing skilled human resources at Top, Middle and Junior level and outsourcing of HR functions such as recruitment process, payroll, employee benefits etc. SIS aims to provide consultations and valueadded HR services to Corporate/ MNCs/ PSUs/ Industries and other small Business Houses. Designation: Senior Recruiter Responsibilities: Managing client relationship, maintaining data base of candidate, shortlisting of CVs on the basis of relevant experience, briefing consultants, sourcing from job portals, short listing middle and senior level candidates, building and managing candidates responsibilities, using methods like references, head hunting for sourcing the right candidates. Company (3): Reliance Infocomm Company Profile: Reliance Infocomm Limited provides telecom services in India. The company offers mobile and fixed line telephony services, including broadband, national and international long distance services, data services, Internet services, and a range of value added services. Duration: From July 2003 to May 2005 Responsibilities: Involvement in managing the stores of Reliance Communication in its Postpaid and Prepaid connections, its billing clarification, sales, customer care, term motivation, development skills, improve moral of work force, prepare guidelines for work/ quality of work.

ACADEMIC QUALIFICATION: Master of Business Administration (MBA Human Resource), Karnataka state Open University, Mysore, India. Bachelors of Arts, Bangalore University, India.

CERTIFICATE COURSES: Diploma in Technical Writing Diploma in Total Quality Management

PROJECTS UNDERTAKEN: MBA Human Resources & Financial Implications in Industrial Sector & Training for Skill Development a case study for export oriented company NESSO (Mysore)

PERSONAL PROFILE: Date of Birth Marital Status Nationality Languages Known

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30.03.1973 Married Indian English