Laura Mortlock-McMinn 54567 White Tail Drive Mishawaka, IN 46545 lm97f68c@westpost.

net Tel: 574-532-2580 Alt:574-259-3258 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SUMMARY OF QUALIFICATIONS ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Talented healthcare management professional experienced in directing and motivat ing staff to meet both individual and organization objectives. Exceptional at a nalyzing financial performance. Proven ability to grow a business and promote n ame recognition. ~~~~~~~~~~~~~~~~~~~~~ CORE COMPETENCIES ~~~~~~~~~~~~~~~~~~~~~ * * * * * * * Strategic Market Planning Extraordinary Customer Service & Retention Name Recognition Development & Market Expansion Program Management & Growth Recruitment of Key Personnel Exceptional Ability to Analyze Financial Performance Project Management & Development

~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL EXPERIENCE ~~~~~~~~~~~~~~~~~~~~~~~~~~~ 1/2004 - Present National Healing Corporation Boca Raton (corporate office), FL Program Director National Healing Corporation partners with hospitals across the country to manag e physician-driven Wound Healing Centers to treat patients with chronic wounds. The Program Director leads the local management team to ensure successful clini cal and financial outcomes for her hospital partner. Managed a high-volume cent er at Saint Joseph Regional Medical Center in Mishawaka, IN. Developed and impl emented budgets, increased market share, recruited physicians from multiple spec ialties, and supervised daily operations. * Spearheaded and implemented a marketing plan that successfully built name reco gnition for the Center, and increased new patient volume by 74%, and overall wou nd visits to over 7,500 per year. * Successfully recruited and maintained a multi-disciplinary panel to include va scular surgeons, plastic surgeons, podiatrists, family practitioners and interni sts. * Increased number of physician clinics from 9 to 15 clinics. * Improved clinical pathway compliance, decreasing average time to heal per pati ent, and lowering average amount of patient visits from 13 visits per patient to corporate goal of 10 visits per patient. * 108% increase in patient charges from $2.7 million in 2004 to $5.7 million in 2009. * Designed Center layout for new location. Coordinated and led department move. 2000 - /2003 AWS (Anthony Wayne Services) South Bend, IN Regional Director (2001-2003) AWS provides a variety of services to people with developmental disabilities, in

cluding job services, independent living services and day program services. Man aged supported living, case management, job and day program services for 150 cli ents. Hired, trained and supervised up to 130 staff members. Sold services to clients. Analyzed financial development and growth. * Created day services program and tripled overall client enrollment within a si x-month period. * Initiated cross training to staff to increase their knowledge base. * Developed and implemented case management services. * Increased annual agency revenue by $80,000. * Program Coordinator (2000-2001) Supervised direct care staff, developed client programming, prepared individual support plans, and collaborated with interdisciplinary team. 1999 - /2000 Your Friends and Neighbors Mishawaka, IN Service Coordinator Operator of group homes for individuals with developmental disabilities. Superv ised the programs at eight group homes. Assured compliance of all programs and services with the Department of Health regulations. 1997 - /1999 Music Therapy Private Practice South Bend, IN Music Therapist- self-employed Developed and implemented music therapy goals and objectives for individual chil dren with special needs. Assessed clients and coordinated goal areas with those from other health professions. 1996 - /1998 Behavioral Healthcare of Northern Indiana Plymouth, IN Recreation Therapy Department Head (1998)/Music Therapist Created and implemented music therapy and therapeutic recreation strategies for children, adolescents and adults with psychiatric and behavioral disorders. 1995 - /1996 Charter Behavioral Health Systems of Indiana Michigan City, IN Music Therapist and Grade School Teacher Developed and facilitated music therapy and grade school lesson plans for childr en with psychiatric and behavioral disorders.

~~~~~~~~~~~~~ EDUCATION ~~~~~~~~~~~~~ 2001 Public and Community Services Administration and Policy Master of Science in Public Affairs GPA: 3.9 - Indiana University, South Bend, I N

1995 Music Therapy

Bachelor of Music GPA: 3.5 - Michigan State University, East Lansing, MI