Sterling Higdon 4700 South Lake Park Ave. Apt.

2408 Chicago, IL 60615 Primary: (m) (314) 323-5194 * E-mail: shedc9f4@westpost.net Summary of Skills * Experienced professional with a successful career in banking , business development, and administration. * Excellent interpersonal, analytical, and organizational skills. * Excel within highly competitive environments where leadership skills are the k ey. * More than four years in food service operations, including preparation of crea tive, specialty food and personalized customer service. * Crew trainer and Zone manager: Oversee staff hiring, training, and supervisio n; organize work schedules, purchasing, inventories, and stock rotation. * Excellent communication skills; maintain positive relations with staff and cus tomers in high-volume, fast-paced operations. * Proven ability to handle currency and financial transactions accurately, resol ve discrepancies promptly. * Familiar with Microsoft Word, Excel, PowerPoint, and PeachTree Accounting Syst ems. Employment

5-15-07-CURRENT A T & T Ameritech Publishing, 225 W Randolph St. Chicago, IL 60606 National Account Executive Job Summary: * Account analysis & preparation. * Customer needs assessment, & professional. recommendations that meet each cust omer's specific needs. * Accountable for up to eleven million dollars in customer advertising. Ranken Technical College, St. Louis, MO Academic Advisor Job Summary: * Responsible for the integrity of the data in the student information system. * Help maintain records of active and archived students records. * Participate in the development of course schedules while using Jenzabar Data S ystem, RegShare, and Compass Test Score. * Help determine student eligibility for graduation in conjunction with Ranken C urriculum Guides. 1/07- 3/07

* Registering new enrolling student in the Jenzabar Data System. * Ensure the campus is compliant with the Family Educational Rights and privacy Act (FERPA) Saint Louis University, Saint Louis, MO 03/06-10/06 Medical Records Clerk Job Summary: * Maintains patient files and retrieves files for scheduled appointments. * Responds to requests for medical records; processes letters and reports; answe rs and directs telephone calls. * Retrieves patient schedules from computer system; distributes lab reports to p hysicians, and materials to other departments. FACSGroup, Inc. Earth City, MO 03/05-03/06 Account Representative * Updating and maintaining customer files. * Responsible for making up to 120 to 150 inbound and outbound calls a day. * Responsible for maintaining on average 120 to 150 customers accounts. * Responsible for running Credit Report (CBR) checks on Customers. CHILLI'S GRILL AND RESTAURANT, Jefferson City, MO Cook * Update and maintain inventories of food and kitchen equipment and supplies; as sist in timely stock ordering from vendors and suppliers. * Ensure excellent sanitation of all equipment. * Assist in cost-effective food and equipment purchasing with numerous vendors a nd suppliers. * Responsibilities included product presentation and preparation. * Responsible for food prepping and cooking. * Ensure high standards of customer satisfaction and service. MCDONALD'S CORPORATION, St. Louis, MO Crew Trainer/Zone Manager * Trained and hired new crew members. * Maintained inventories, assisted in ordering and inventory control. * Maintained product freshness and presentation. * Responsible for sales and answering customer questions related to food storag e and preparation. 07/2003 -12/11/04

06/1997 - 08/2000 MERCANTILE BANK / U.S. BANK, St. Louis, MO O8/1998 - 08/2000 Clerk Teller * Directed daily cash operations for a retail bank, including customer service, and credit analysis. * Utilize Microsoft Excel to track cash over/short counts. * Run customer credit requests through the credit report system. * Submit incident and credit fraud reports to Security personnel. Education: Bachelor of Science in Business Administration Lincoln University, Jefferson City, MO

Masters in Business Education Chicago State University, Chicago, IL 2004

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