DAVON V WHITE 1373 Emeline Court @westpost.

net

Columbus, OH 43204

(614) 323-8040

dw108d852

OBJECTIVE An experienced and highly motivated manager seeking to add value to businesses b y executing the responsibilities of Financial Center Manager. KEY PROFICIENCY AREAS Regulatory Compliance Training & Development Standard Accounting Principles Cash Drawer Balancing Customer Service Records Organization & Management Teambuilding & Staff Supervision Microsoft Office, Excel, Outlook Orientation & On-Boarding Performance Management Organizational Development Detail Oriented PROFESSIONAL EXPERIENCE Fifth Third Bank- Dublin, OH, 2001-2011 Financial Institution organized around retail and commercial banking, asset mana gement, and funds processing. Retail Personal Banker Increasing sales production and strengthening relationships by providing excelle nt customer service. Extensive knowledge of bank products and offering services that would benefit existing customers, while providing exceptional care to new clients. Co-facilitated meetings with upper management to help develop our team s production, employee morale, and employee engagement. Key Results: a Supervise multiple customer service representatives with a 90% focus on sales and 10% operations focus. Able to increase branch production by 93% or more eac h year. a Recognized yearly for exceptional customer service through various awards. Th e branch was also recognized on numerous accounts as be the top in our market. a Able to close business on 90+ % of investment appointments causing our branch to overachieve the goals set for us on a yearly basis. a Anticipate customer needs by maintaining knowledge of the industry changing se rvices in order to match services with customer needs. Also retained many clien ts that would have left during the economic downfall, by understanding the needs and offering solutions to every situation that would arise. Office Manager Manage the overall sales, service, and operational performance of a retail banki ng center. Responsible for on-boarding, coaching, and directing branch staff on sales and service activities related to consumer and small business deposits, i nvestments, lending, and additional products. Facilitate staff meetings to reco gnize team successes and communicate information regarding products, systems, po licies and procedures. Develop and maintain close relationships with assigned p artners, including Treasury Management, Merchant Services, and Business Banking Officers. Key Results: a Developed action plans that reduced losses to the bank, while providing the as sociates the tools necessary to succeed. Personal efforts we recognized in mont hly and quarterly meetings as well as reviews. a Recognized for exceptional customer service scores within the Region. Implemen ted programs that created customer interaction in the areas of training, incenti ves, and branch recognition; resulting in the offices to be recipient of multipl e awards.

a Developed action plans that reduced losses to the bank, while providing the as sociates the tools necessary to succeed. Personal efforts we recognized in mont hly and quarterly meetings as well as reviews. a Assisting in achieving exceptional audit review. Co-managed the weekly, month ly, quarterly, and semi-annual operational functions of a retail banking office. EDUCATION & SKILLS COLUMBUS STATE COMMUNITY COLLEGE GRADUATE: PERCY JULIAN HIGH SCHOOL-1993 SERIES 6, CURRENT NOTARY PUBLIC-STATE OF OHIO, CURRENT