Cheverly Battle 14007 Litwack Cove Drive Chester, Virginia 23836 (804) 530-9039 (H) (804) 318-7834 (C)

cheverlyfbattle@yahoo.com ________________________________________________________________________________ ____ SUMMARY: Versatile office professional and team player with over five years of receptionist, customer service, and accounts receivable experience. Office ex perience consists of office management and administrative support as well as sys tematic filing, data entry, performing calculations, and greeting the public. P ossess outstanding communications skills with attention to detail. SKILLS: Receptionist Customer Service Representative Data Organizer Data Entry Clerk Professional Bookkeeper Account Specialist Collections Assistant Microsoft Office Suite

WORK EXPERIENCE: Part-time Office Assistant February 2010 Lacasa, Inc. Richmond, Virgi nia Enthusiastically welcomed and directed the public Discreetly handled and organized sensitive information Methodically categorized and filed personal data Promptly procured office supplies

Customer Service Representative March 2006 to November 2009 StarTek USA, Inc. Petersburg, Virginia Meticulously answered questions about Verizon wireless accounts Continuously suspended and unsuspended customer accounts. Often accessed sensitive account information

Customer Service Representative October 2005 to January 2006 Pearsons Government Chester, Virginia Adequately answered questions about Medicare prescription drug plans Thoroughly verified personal information and completed enrollment forms Customarily transferred calls

Assistant Manager May 2002 to September 2002 Bentleys Luggage and Gifts, Regency Square Mall Richmond, Virginia Gladly assisted customers with purchases, special orders, gift wrapping, repairs and returns

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Frequently handled cash, made deposits and balanced the drawer Routinely assisted Store Manager with daily operations and supervision of employ Systematically processed and posted payroll

Cheverly Battle (804)318-7834 ________________________________________________________________________________ ____ Manager July 2000 to May 2002 Pennies Candies, Willow Lawn Mall Richmond, Virginia Interrogatively reviewed applications and interviewed applicants Repeatedly handled cash and balanced the drawer Regularly processed and posted payroll Confidentially filed and kept employee information and supervised employees April 2000 to July 2000 The Finishing Touch Richmond, Virginia Cheerfully assisted customers with purchases and returns Consistently handled cash and kept sensitive employee information

Sales Associate

Administrative Assistant/Receptionist April 1996 to January 1998 Bethany Healthplex Nursing Home Richmond, Virginia Efficiently answered eight-line switchboard Readily drafted letters and typed correspondence Productively prepared reports and announcements Adequately procured office supplies and minor equipment Promptly submitted all invoices for payment Contingently assisted in the preparation of the administrative budget Accurately tracked expenditures Attentively scheduled appointments Expressly distributed facility mail Enthusiastically assisted and greeted the residents and the public Accounts Receivable & Data Entry Clerk November 1991 to April 1996 Regency Manor Nursing Home Richmond, Virginia Frequently assisted in posting Medicaid billing, Private billing, and Medicare b illing Accurately maintained petty cash fund and endorsed checks Properly analyzed and maintained account activity and prepared reports Appropriately entered resident data into resident database Considerately provided customers and clientele with account information Occasionally ran and posted payroll Effectively performed extensive collections Efficiently submitted and managed claims for workers compensation Periodically refilled postage meter Personally distributed facility mail Energetically greeted the public and answered the telephone References: Available upon request.