Sie sind auf Seite 1von 3

Charles (Steve) F. Diltz 440-452-9401 cd116b6f2@westpost.

net CAREER SUMMARY Accomplished Patient Access Management Professional with more than 10 years of hands-on experience in delivering world class patient and customer service in patient access and pre-admission departments. Expert in developing policies and procedures that improve efficiency, reduce costs, and enhance patient services. Subject matter expert for billing practices and revenue cycle. Accomplished manager adept at guiding teams responsible for admissions, registration, receivables, and records. Seasoned project manager with repeated success in implementing technology upgrades and enhancements for cross-functional teams. Key skills include: * Patient Access Management * Accounts Receivable * Compliance * Medical Records * Budget Management * Coach / Trainer / Mentor * Internal Audits * Work Flow Analysis * Medical Billing * Policies and Procedures PROFESSIONAL EXPERIENCE University Hospitals Case Medical Center, Cleveland, OH 2008 - 2010 One of the nation's leading health care systems, providing high-quality, patient-centered medical care at locations throughout Northeast Ohio. Pre-admission Testing Supervisor Supervised department operations and supported functions including scheduling, check-in, and check-out, time of service collection, clinical activity, medical records, charge reconciliation, deposit, and posting. * Spearheaded an audit that identified areas where the department was not compliant, which led to the redesign of the pre-admission department. * Designed and authored new employee training and competencies, which led to a significant reduction in errors and provided for consistent process and procedures. * Engaged in a full range of office activities, including customer service, human resources, payroll, purchasing, and budgeting. * Maintained adequate coverage for department according to volume, provider needs, and revenue impact. * Built significant relationships and communicated effectively with physicians, patients, and administration on complex management and billing issues. EMH Regional Healthcare System, Elyria, OH 2000 - 2007 A 434 licensed-bed hospital system with main campuses in Elyria, Amherst and Avon.

Supervisor, Patient Access 2003 - 2007 Provided for multi-site supervision of the daily operations of the Patient Access Department, including Central Registration and ACC for the Center Ridge and Avon locations. * Assisted with the development and implementation of effective patient flow within established time frame targets. Set the standard for Patient Access Registration Wait Times and implemented process to achieve goals. * Developed and implemented Disaster Procedures for the Patient Access Department. * Spearheaded the implementation of Patient Access Training Program, Training Manual Training Competencies. * Met or exceeded scores on Gallup Q12 culture survey. * Performed annual performance evaluations for approximately 11 direct reports on an annual basis. * Reviewed payroll records for accuracy and reconciled discrepancies. * Monitored productivity and accurate capture of information through the collection, auditing and compiling of reports and statistics. * Responsible for customer service to internal and external customers, including customer service recovery and providing physician office education to increase patient satisfaction. ER Shift Coordinator, Patient Access 2000 - 2003 Coordinated responsibilities of ER Registration staff to assure that job responsibilities were performed in accordance with policies and procedures. * Responsible for scheduling within budgetary guidelines. * Monitored accuracy of staff through the use of audits and daily / monthly statistics. * Trained newly hired staff, utilizing guidelines established for a 24-hour operation and workflow. Fairview General Hospital, Fairview Park, OH 1991 - 1997 Faith-based community hospital with 517 licensed beds and certified as a Level II Trauma Center. Unit Medical Secretary 1993 - 1997 Served as frontline customer service for maintaining patient satisfaction. * Transcribed physician orders in an accurate and timely manner. * Documented patient information, requisitioning and scheduling for radiology, pathology and other requested testing. * Answered incoming calls and communicated pertinent information to physicians, nursing staff and other departments while maintaining patient confidentiality. * Updated all policy and procedures, ordered supplies and filed for the designated units. House Float Orderly 1991 - 1993 Assisted with patient care as directed by the R.N. within accepted parameters while maintaining universal precautions. Transported patients to departments for necessary tests, admissions and discharges. Member of CPR Team, and mandatory

response to all codes. EDUCATION Coursework for Communications Degree Kent State University, Kent, OH TRAINING Leadership Development Series, EMH Regional Healthcare System, Elyria, OH Medical Secretary Certification, Fairview Hospital, Cleveland, OH Fred Pryor Seminars/Workshops for Front-line Leadership, Cleveland, OH COMMUNITY INVOLVEMENT Volunteer, AIDS Task Force Fundraisers & Benefits Event Coordinator and M.C. to promote charitable events

Das könnte Ihnen auch gefallen