STEPHANIE WOOD, PHR 38 Adams Street NW ~ Washington, DC 20001 Home: 202-652-1340 ~ Mobile: 216-255-0126 sw116bf1c@westpost.

net

HUMAN RESOURCES DEVELOPMENT MANAGER Mission-Vision focused Human Resources Development Manager with demonstrated exp ertise in performance management, training and development, employee relations, adult learning principles, business planning, sales training, and team building. Strategic thinker adept in capturing management's vision and translating into an executable personnel development plan from on-boarding to succession planning . Recognized for commanding the oral and platform communication skills that con nect with and engage diverse audiences. Expert use of Tandberg Video Conferencin g equipment; proficient in MS Word, Excel, and PowerPoint. PROFESSIONAL EXPERIENCE SMART Consulting, Inc., Cleveland, OH 9/2002 - Present Human Resources Specialist Provide advice and guidance to companies using an array of HR disciplines. Speci alizing in: performance management, leadership development, employee relations, and change management. Clients include: Lutheran Social Services/National Capital Area, Washington, DC (10/10 - Prese nt) Serve as Volunteer Project Administrator for developing the revision of Agency's Performance Management System. Cleveland Municipal Court, Cleveland, OH (12/07- 8/10) Advised, coached, and reported to the Court Administrator in revising the Court' s Performance Management System, designing a Leadership Development Curriculum, and planning/facilitating a Magistrate Retreat. Coached new Training Coordinator on role and responsibilities in supporting initiatives. - Gained 100% agreement of Executive Leadership Team on implementation of a comp etency-based Performance Management System that re-positioned performance apprai sal as a collaborative, year-long process between employee and supervisor rather than an annual event; expanded goal planning section to include Court-wide and department SMART Goals and Performance Standards. - Increased transparency and user-friendliness of new policies, procedures, and forms through a Performance Management Guide which explained roles and responsib ilities, competencies, and assessment tools to support goal development; deliver ed pilots and final workshops reaching 98% of staff. - Designed and developed custom Leadership Development Curriculum with separate five-day workshops for senior and supervisory levels. Process provided guided pr actice in applying best practices to develop and guide a highly effective team. Cleveland Public Power, City of Cleveland, OH (8/07-8/10) Partnered with Assistant Commissioner Human Resources to transform learning envi ronment and increase productivity through a Train-the-Trainer Seminar to re-cast 12 Department Managers as Subject Matter Experts. - Guided managers through exercises which increased their ability to recognize a nd re-tool negative self-fulfilling prophecies revealed during one-to-one interv iews that were creating barriers to the effective transfer of knowledge to their staff. - Six week process documented steady incremental progress of managers' effective use of Adult Learning Principles and ADDIE Instructional Design Model to create

and sustain a positive learning climate. Federal Reserve Bank of Cleveland, Cleveland, OH (10/94-11/06) Selected as Bank's Core External Trainer designing, developing, and delivering w orkshops on harassment and diversity awareness, motivational management, and tea m building. Delivered programs for up to four Branches simultaneously using Tand berg Video Conferencing equipment. Spearheaded draft of Strategic Training Plan. - Created 16-hour Motivational Management Seminar for new and experienced manage rs which enhanced participants' application of Bank's Core Competencies and read iness for advancement. - Updated and blended diversity awareness course with Bank's original Preventing Sexual Harassment training program to create a comprehensive Harassment and Div ersity Awareness Curriculum for all employee groups. - Coached and counseled managers in small groups in analyzing difficult case stu dies and "What If?" scenarios to avoid errors commonly made when taking a compla int. Cleveland State University, Division of Continuing Education, Cleveland, OH 9/2 003 - 8/2010 Temporary Part-Time Contract Instructor Served as Division's primary instructor for the five-day Supervisory Leadership Certificate training program. Designed and delivered public and custom workshops including: Creating a Collaborative Team Culture, Behavioral Interviewing, Perf ormance Management, Following HR Policies and the Laws on Progressive Discipline . - Played key role in Division winning bid to provide leadership training to two levels of management staff of the Cleveland Municipal Court. Maintained 100% res ponsibility for design and development of content. City of Shaker Heights, OH 2/1999 - 9/2002 Director, Community Life Department Appointed Director, Community Services Department and six months later appointed to serve simultaneously as Interim Director, Recreation. Gained approval to me rge departments. Directed 4 Managers, 7 Supervisors, 22 FT, and 210 PT/Seasonal employees. Managed $4.6 million Enterprise Fund Budget, and $1.5 million Capital Budget for City's sole Enterprise Fund charged with generating 85% of total bud get through user fees. Served as 1st Responder for HR functions. Reported to Ma yor and CAO; department liaison to City Council. - Conducted environmental scan, needs assessment, and stakeholder interviews to develop training curriculum; identified staff with training skills and developed as peer coaches. Tripled external and internal training programs resulting in meeting goals for improved quality, operational efficiency, streamlined business processes, and improved internal/external customer satisfaction. - Generated $380,000 savings during Year I of merger through elimination of redu ndant part-time positions and reducing inflated payroll hours; re-determined sea sonal positions hourly pay rate based on wages in adjacent suburbs while maintai ning Shaker's competiveness. - Overcame pervasive employer-employee relations challenges with former Recreati on Department staff dating back to early 1990s. Identified sense of isolation as root cause of employees' disenfranchisement with City Hall. Held planning sessi ons to develop ideas to take lead in bridging real and perceived gaps. - Guided staff in developing 3-Year Strategic Plan enhancing buy-in of merger an d formulation of the intrapreneurial team culture to meet revenue goals. - Re-vamped out-dated recruitment process eliminating historical short-staffing of critical personnel at the beginning of peak summer season. Installed hardware and software for conducting criminal background checks which reduced Human Reso

urces and Police Departments' workloads; achieved 100% staffing by summer launch date. -Gained approval of CAO and support of Finance Manager on planned financial mana gement interventions. Conceived and created position descriptions for Business Services Manager, Customer Service Supervisor, and Customer Service Representati ve improving financial reporting, cash handling, purchasing behaviors, and speed and accuracy of enrollment procedures for all recreation activities. - Trained Division Managers in writing quantitative/qualitative performance stan dards; held staff meetings to present changes resulting in increased confidence in process. Achieved 100% approval of Merit Increase recommendations from Direct or, Human Resources for three consecutive years. SMART Consulting, Inc., Cleveland, OH 1/1991 -2/1999 Trainer and Small Business Specialist Designed and delivered training programs; developed business plans for start-up companies and marketing/sales plans for new business initiatives for existing co mpanies. Federal Reserve Bank of Cleveland, Cleveland, OH (9/94-2/99) Designed and delivered Bank's first Preventing Sexual Harassment (1994) training program in collaboration with Human Resources, Legal Department, and Harassment Counselors. Spearheaded draft of Strategic Training Plan. - Authored Facilitator's Guide for trainers in other Fourth District Offices. As signed all training in Year II including management workshops previously deliver ed by the Legal Department. Russell-Rogat Transition Specialists, Inc., Beachwood, OH (1/91 - 1/99) Served as Contract Director of Training and Head Trainer. Supported development and implementation of job search training for out-placed employees of companies served. Participated in sales calls and client meetings. - Conceived, wrote, and facilitated two-day The Basics of Business Planning Semi nar to aid out-placed personnel in evaluating self-employment as a career opport unity. Gillette Company, Personal Care Division, Boston, MA 8/1984 - 2/1988 Manager, Sales Training Recruited to return to Gillette to sustain department's national reputation as t op tier sales training school and achieve $300 million in sales through developi ng leading edge training. Updated and facilitated Orientation Week, Train-the-Tr ainer, Recruitment, Interview, and Selection seminars. Reported to Manager, Sale s Personnel Development. - Improved succession planning/retention of emerging leaders by 50% through over haul of relocation policies and procedures which increased acceptance of fast-tr ack promotions, enhanced family-friendliness, shortened relocation cycle, and re duced temporary living costs. EDUCATION & CREDENTIALS - Professional in Human Resources (PHR), Human Resources Certification Institute - Preventing Sexual Harassment, Federal Reserve Bank of Cleveland (Two-Day Works hop) - Facilitation and Training for Training Managers, Forum Corporation (Two-Week S eminar) - Recruitment, Interview, and Selection' Gillette Company, Personal Care Divisio n, (One Week Seminar) - Master of Music (ABT), Cleveland State University, Cleveland, OH - Bachelor of Music, Kent State University, Kent, OH

PUBLICATION & PRESENTATIONS Shift Happens, Bridging the Gap Between Awful and Awesome Customer Service (c) 2 004 Beyond PC, Broadening Our Definition of Diversity Presenter, Hate Crimes Conference, Federal Bureau of Investigation, Cleveland, O H Leadership Strategies for Superior Customer Service Keynote Speaker, The Fed Exchange, Federal Reserve Banks of Cleveland, OH and St . Louis, MO (eight cities)