Charles C Clark 6425 New Market Way, Raleigh, NC 27615 (919) 841-2538 (cell) cc11715a2@westpost.

net Summary Extensive general management and administrative management experience in service industry companies. Adept in managing businesses to achieve planned profit while delivering growth, developing staff skills and capabilities, while maintaining a focus on managing operating and overhead expenses. Experienced in large and small, public and private organizations. Business Experience 2008-2009, Freedom Farm Ministries, Boone, NC Counselor and Employment Coordinator. Freedom Farm serves men recovering from drug and alcohol addiction. The ministry provides a safe house for men awaiting admission to a Christian rehabilitation facility and transitional living facilities for men who have completed the course of rehabilitation, but have no safe, supportive environment they may return to upon discharge from rehabilitation. As a counselor, supported men as they adapted to new and better life and assisted men in securing employment. Also served as Coordinator for the Financial Peace University program, to teach men money management skills. 1996-2008, Compass Group, Charlotte, NC Director, Beverage Procurement, FoodBuy LLC (2001 to 2008) Managed purchasing contracts with all cold beverage suppliers to Compass Group and other customers of Foodbuy, a General Purchasing Organization (GPO) focused on food and beverage purchasing. Key suppliers include Coca-Cola, Pepsi, and Cadbury Schweppes, as well as manufacturers of specialty drinks and juices. Products purchased include single serve and fountain and frozen dispensed beverages. Purchased volume exceeds $500 million and volume allowances earned meeting contractual requirements grew from $46 million in 2001 to more than $100 million in seven years. Director, Cold Beverage Category Growth (1997-2001). Directed company efforts to meet national contract growth targets with Coca-Cola, Pepsi and other major soft drink suppliers. Managed relationships with national beverage manufacturers and regional and local bottling organizations. Unit sales of packaged cold beverages grew 12% annually from 24 million to 38 million cases in four years while volume allowances from beverage suppliers more than doubled to over $46 million per year. Growth of cold beverage category revenues outpaced non-beverage revenues 5:1 while negotiated beverage pricing held cost of sales increases to less than half the rate of increase in non-beverage products.

Additional projects managed at Compass Group include: Designed and implemented a Customer Relationship Management program for Canteen Corp., the vending services division of Compass Group. Staffers located throughout the nation contact customers to evaluate service levels, identify defects and direct focused, responsive corrective action. All customer contact data was centrally stored, managed and analyzed for service performance measurement and equipment defect trends. This customer relationship management response program was credited with improving the contract retention rate from under 93% to over 96%, a significant improvement in a service provider with $800 million in annual revenues; the equivalent of $20-25 million in new business each year. Following the 1996 Service America acquisition, negotiated the sale of acquired vending branches whose territory overlapped existing Canteen vending franchise owner's territories to the franchise owner. 1992-1996, Arcadian Photo Services, Inc., Myrtle Beach, SC Owner, golf photo concession business. Contracted with golf course owners and operators for concessions rights to photograph golfers and sell souvenir photos. Grew start-up business to $400K annual revenues. 1991-1992, St. Croix Meadows Greyhound Park, Hudson, WI General Manager. Opened new greyhound racetrack in Wisconsin, near Minneapolis, MN. Consulted on facility layout, designed customer service systems and hired and trained staff of 200. Operated the inaugural season. 1990-1991, Tops Food Services, Greenville, SC General Manager, Carolinas vending branch. Turnaround opportunity. Parent company was acquired out of bankruptcy. Restored Greenville branch to profitability and sold the branch to Service America as part of corporate debt reduction plan. 1988-1990, Turf Paradise, Phoenix, AZ Vice President, General Manager. Operated publicly owned Thoroughbred racetrack. Negotiated the first agreement for off-track wagering with the Arizona Racing Commission and implemented simulcast video races with wagering on major horse races throughout the nation. 1985-1988, Pari/Serve, Memphis, TN Managing Director, pari-mutuel consulting. Developed feasibility and economic impact studies and application documents for pari-mutuel license applicants. Evaluated racing license applications for state racing commissions. 1979-1985, Delaware North Companies, Buffalo, NY

President, Sportsystems Corp (1981-1985). Managed thirteen pari-mutuel facilities in ten states. Also Executive Vice President and General Manger, Southland Greyhound Park, West Memphis, AR (1983-1985). Managed major facility upgrade, instituted simulcast wagering at the nation's largest greyhound racetrack. Vice President, Administration, Sportservice Corp 1979-1981 Company manages concessions for sports facilities and airports. Reorganized central accounting functions to recognize different requirements of various business segments resulting in an annual $700K savings. 1976-1979, ARAMARK, Philadelphia, PA General Manager, J. L. Richardson, Houma, LA (1977-1979) (ARAMARK's offshore catering division in the Gulf of Mexico and Alaska). Turnaround opportunity: $12 million revenues business lost $5 million in previous year. Achieved breakeven in 120 days through renegotiation and/or cancellation of unprofitable fixed price contracts; revenues declined to $8 million annualized then grew business to $12 million over next two years while generating 12% net income. Regional Sales Director, Los Angeles, CA (1976-1977). Sold food service and vending service management to business and industry clients in southern California and Arizona. Education MBA, Harvard Business School, Boston, MA (1975) BA, Political Science, California Polytechnic State University, San Luis Obispo, CA (1973) Military United States Army, Captain, Corps of Engineers (1966-1970)