JEAN VINCENT, Seattle, WA SKILLS AND STRENGTHS hOffice Equipment: PCs and Apples, 10-key, multi-line phones (15

lines, 12 ext. call ratio 75-120/calls per day inbound), TTY, photocopiers, faxes, keyboarding up to 70 wpm (recent testing at 65/wpm). hComputer Programs: Apple IIe, Macintosh 4.1, IBM 5520, Lotus 1-2-3, PFS Write, Word Perfect 5.1, Windows ME, and MAS 90, MS Word 7., Excel, Outlook, Quicken (l ight). hOrganization and Communication Skills: Adept at efficiency analysis and creatio n of optimal organizational systems; adaptable; detail-oriented and persistent; excellent written and verbal communication skills, professional customer service , strong multi-tasking and dedicated team worker. EXPERIENCE hManpower, Springdale, Arkansas (1/10 to 9/10) Customer Service Rep. Temp-to-pe rm position with SourceGas natural gas company inbound call center. Set up new c ustomer accounts, assisted with billing, payments and any follow-through trouble shooting required for service and or billing issues. hTeletech, Bremerton, Washington (9/03 to 2/09)Customer Service Rep. Cellular ph one industry -- Inbound call center for billing issues, payments, over-the-phone troubleshooting and account maintenance for government, corporate, business and individual accounts. Quotas for professionalism, quality and sales maintaine d for calls. Teletech was contracted to Nextel who then merged with Sprint. hSnelling Personnel Services, Seattle, Washington (10/96-01/02) Administrative R ecruiter (2.5 yrs.) Recruiting and marketing skills developed to serve business clients to fill administrative positions in the downtown Seattle, Bellevue, Taco ma and outlying areas. Interviewing skills developed to screen recruits by phon e, computer and/or in person. Intense resume reviewing and communication (writt en and verbal) skills refined for the competitive field of employment recruiting . Maintained all records and files.Office Manager/Receptionist (2.5 yrs.) multi -line phones (15 ext./12 int. 75-120 calls/day), all written correspondence with business clients, corporate headquarters and recruited clientele; conducted tes ting, surveys of recruited clientele, and maintained all files; maintained compu ters, office equipment and supplies; created and maintained computer documentati on and records; sustained all customer relations for front desk and employee pay roll distribution and records. hKitsap Peninsula Housing Assoc., Bremerton, Washington (9/90-2/96) Executive Se cretary Board of Directors, maintained policies, procedures, records and manual s; dictation and transcribed minutes and implemented corporate directives. Human Resources, created new systems to expedite reports and to streamline record kee ping; managed computer training program for all personnel; maintained payroll an d accounts payable; created job descriptions for 3 positions and maintained job descriptions for entire staff. Administrative Duties, maintained annual psycholo gical and medical reviews for developmentally disabled adults; maintained grant applications and state contract bids; maintained relationships with outside agen cies, suppliers, clients guardians and families, and handled fund raising events for agency. EMPLOYMENT (additional) hWal-Mart Headquarters, Bentonville, Arkansas (5/86-3/90), Advanced Word Process or/Trainer hOther Experience -- Owner/Printing & Publishing Corp., Govt Agency, Bank Teller , Retail Clerk EDUCATION hUniversity of Alaska, Fairbanks, Alaska; music major and liberal arts (28 credi ts) hTacoma Community College, Gig Harbor, WA, Certificate/Nursing Assistant (5 cred its) hBusiness courses -- typing, small business machines, shorthand at Alaska Busine

ss College; NW Arkansas Community College (word processing 4.5 credits), Olympic Community College (math and english 40 credits)