STEPHEN HALM 1065 Brookstone Drive * Carol Stream, Illinois 60188 * 630.346.8851 * sh1185d68@ westpost.

net SOFTWARE ENGINEER & ARCHITECT Highly skilled software development professional with a solid education in techn ology engineering and architecture backed by over 5 years of experience in the I T consulting and support sector. Well-versed in software development lifecycle m anagement and solutions design. Adept at coaching clients and teams in adopting technology practices and standards. Strong talent for managing project requireme nts and specifications. Member of the Institute of Electronic and Electrical Eng ineers (IEEE) and the Association for Computing Machinery (ACM). Software Engineering * Team Building * Software Architecture * Client Consulting * Project Delivery * Communication Problem Solving * Solutions Design * Technic al Support * Hardware / Software Maintenance & Repair * Relationship Building * Training & Development * Technology Design * Software Development Lifecycle * Pr oject Leadership * Requirements Documentation * System Specification * Technolog y Implementation PROFESSIONAL EXPERIENCE INDEPENDENT CONSULTANCY, Carol Stream, Illinois * 2004-Present IT Specialist Manage client engagements to resolve computer issues, rescue security-compromise d PCs, and recover client information. Conduct analyses of client problems and d etermine the best solution. Replace, repair, and upgrade hardware and operating systems as needed. Implement software, including security and recovery packages. * Ensured clients adapted to new systems and tools by providing comprehensive tr aining. BEST BUY, Bloomingdale, Illinois * 2006-2010 Counter-Intelligence Agent, Geek Squad Drove sales of Geek Squad services and support offerings via customer communicat ions. Coordinated projects to repair and upgrade customer computer systems, usin g proprietary tool sets to diagnose and address problems. Maintained cleanliness and organization of store aisles. * Increased company profitability via associated merchandise sales. ELECTRONIC DISPLAYS INC., Addison, Illinois * 2006-2007 Customer Support Manager / Repair Technician Coordinated repair and inventory of LED signs. Handled overflow in the repair qu eue. Provided technical assistance and RMA responses by telephone. Maintained th e online user documentation catalog, the online support system, and the repair q ueue. Provided new hire training. * Eliminated the repair queue backlog. * Instrumental in development of the new IDOT HELP Truck messaging and alert sys tem. * Facilitated customer education and training by developing a series of instruct ional videos.

ADDITIONAL ROLES: * Intern, Electronic Displays Inc. (2006): Conducted inventory on signs in need of repair. Performed repairs. Responded to technical support inquiries. * Sales Associate, Menards Inc. (2004-2006): Provided customer service and sales support. FORMAL EDUCATION Bachelor of Science, Software Engineering (expected: May 2011) - University of I llinois at Chicago Associate of Science, Integrated Engineering Technologies (2007) - College of Du Page, Glen Ellyn, Illinois TECHNICAL SKILLS PC Hardware, NAS, RAID 1/0/5/6/10/JBOD, Routers, Android Development SDK, Eclips e, QT, JUnit, JavaDoc, GET, SVN, Tortis SVN, Google Code, NetBeans, Bluejay, Lyx , MikTex, VmWare/Workstation/ACE, Mipster, Mythsim, AutoCAD, Solidworks, Masterc am, Spybot Search & Destroy, Easy Recovery Professional, Spinright 6, C, C++, Ja va, PBasic, LaTeX,Visual Basic, PLC Ladder Logic, Python, JavaScript