Karen Whitlatch 407-567-8449 kw1186448@westpost.net LinkedIn: http://www.linkedin.

com/in/karenwhitlatch Summary of Qualifications Record of success in delivering complex global implementations ranging from 500 - 25,000 employees in 15+ countries. Highly effective at strategy development for project transformation and delivery . Exceptional analytical and communication skills. Demonstrated ability to achieve the vision and goals of the client and the corporation. Areas of expertise include: client Account Management - Client and stakeholder relationships. - Service Level Agreements (SLAs) and Statements of Work (SoW). - Vendor integration and management, operational excellence and change manageme nt. - Delivers solutions to meet cost, functionality, and sustainable business obje ctives. IT Director / Project Management - 20+ years of experience that translates complex systems and requirements into practical business solutions - adapting quickly to changing realities. Strategic Planning and Service Manag ement. - PMI / Agile /sCRUM software development and project planning methodologies. - Tools including: PeopleSoft, SAP and MS products. - Ability to bring order to chaos and to motivate teams to deliver with pride. EducatioN: MBA - Masters of Business Admin, Nova Southeastern University, Fort Lauderdale, FL BS - Bachelors of Science in Education, Ohio State University, Colum bus, OH Community: Global Women's Network, Meals on Wheels, Pop Warner Football (Lake M ary Rams) Professional Experience June 2010 - current: NorthgateArinso (NgA)

Director, Global PMO - Client Services - Convergys outsourced its HR Management (HRM) business unit to NorthgateArinso effective 6/1/10 - Project managed 50+ active projects with resources located in NA, EMEA and AP AC; 150+ new projects identified annually. - Led Convergys and NgA finance teams in the development of new process to capt ure NgA billable hours and document the Convergys invoicing requirements. Developed new change control processes and project definitions. Implemented a communication plan to ensure all project teams and resources clearly understo od their new responsibilities for project reporting and client interactions. - Assessed all pending and in progress projects and change requests against the new Master Service Agreement and Statement of Work (SoW) to identify billable and non-billable work.

- Analyzed and documented the potential return on investment (ROI) of each proj ect/change request, and provided weekly reports to peers and the HRM leadership team for analysis of revenue and upse ll opportunities. November 2007 - May 2010: Convergys

Director, Global PMO - Recruited by Convergys to join their newly developed Red Team, established to design and implement the strategy, processes and timeline for assessing the health and risks of "in progress" pr ojects. - Provided independent assessment and oversight of project management and execu tion activities, and ensured adherence to contractual scope and use of prescribed standards for implementations. - Identified project risks, developed mitigation plans, assessed standards and ensured compliance; and reported findings to the Convergys HR Management (HRM) Board. - Developed and implemented Change Control procedures, a Change Review Board pr ocess, and a standard Quality Assurance Program (QAP). - Project managed 50+ simultaneous projects with resources located in NA, EMEA and APAC; 150+ new projects identified annually. - Identified opportunities from the internal showplace client that could grow t he business across the HRM portfolio of external client accounts. Delivered on a broad range of initiatives. - Supported the pursuit of new clients by providing technical expertise to the sales teams. - Developed new implementation and resource utilization planning models used fo r pricing. August 2005 to November 2007: EDS

North America (US, CA & PR) Project Manager - Managed & supported the global technical and functional resource teams for th e design and build of a new HR Portal for an EDS/Towers Perrin HR joint venture; ExcellerateHRO - an SAP portal wit h PeopleSoft application engines running on multiple platforms supported by cross team mix of client, third party, and global internal resources. - Collaborated across tower leads, business process owners, 3rd party vendors, and client teams to resolve design build issues. Ensured SoW and SLA compliance. - Integrated ITIL (Information Technology Infrastructure Library) processes wit h focus on Change Management, Release Management, and Configuration Management. IT Project Manager and Operations Production Support - Managed an annual budget for production operations that totaled 25,000+ devel opment hours and a staff of 50+ technical development resources. - Configuration Manager - designed and managed the development and implementati on of new controls introduced to reduce the risk associated with production operations batch scheduling. - Risk Management, Incident/Problem Management, and Quality Assurance. Respons ible for client and stakeholder relations and communications. - CMMi (Capabilities Maturity Model Integration), SAS 70 / Sarbanes-Oxley, Six Sigma data & statistical analysis.

- SoW and SLA compliance. - Collaborated with stakeholders to achieve the highest levels of client satisf action ratings. - Analyzed and developed ROI (return on investment) evaluations of new projects and upsell opportunities for the account and client teams. July 2002 - July 2005: Aon Human Capital Resources (AHCS) Project Manager / Applications Manager / Configurations Manager - Project Management, IT Application Development & Production Operations in sup port of the AT&T HR and Payroll accounts. Led 54+ developers and system analysts. - Managed third party vendors supporting multiple mainframe and mid-range data centers for daily production support, trouble resolution and disaster recovery. Managed the technical team respons ible for the internally owned mid-range data center. - Managed the annual SAS No. 70 Sarbanes-Oxley audit of the payroll and HR appl ications for the client. - Simultaneously managed multiple projects & project teams in support of produc tion operations, batch scheduling, incident management, audit support and disaster recovery/business continuity planning. - Interfaced with the client's external hardware and software vendors. January 1984 to June 2002: AT&T IT Applications Manager (07/98 to 08/02) - Applications Manager and Senior Specialist - Led 18 developers and system ana lysts in the creation of business requirements, system specifications, design documents, construction, unit tes ting, release implementation, incident management and daily production support activities. Disaster recovery planni ng, audit support & interfaced with client and leadership on all project related business issues. Technical Leader/Supervisor (01/84 to 07/98) - Project Leader, Technical Member of Programming Staff, Systems Analyst, Team Leader, Supervisor - business requirements, system specifications, design, construction, unit testing, release implementa tion, production support, disaster recovery planning and audit support of the 14 payroll applications.