GWENDOLYN J. BYNOE 6 Fern Drive * Bloomfield, Connecticut 06002 860-597-8087 * gb118c3de@westpost.

net HUMAN RESOURCES PROFESSIONAL Human Resources Professional with several years of comprehensive HR experience i ncluding a strong background and proven record in employee and labor relations, interpreting HR policies and procedures, compliance, recruitment, interviewing a nd orientation, organizational training, compensation and benefit administration , Investigative Analysis * State & Federal Compliance * Management Training * Nego tiations Action Planning * Process Improvement & Reengineering * Problem-Solving * Reinst atement Employee Training & Development * Labor Relations * Cost Savings * Grievance Inv estigations Contractor Compliance * Workers Compensation * Sexual Harassment * Violence in t he Workplace

PROFESSIONAL EXPERIENCE mjbDesigns For You, LLC, and affiliate Emerging Young Artists Productions, Bloomfield, Connecticut * 2008-current Small business Contract - Director of Human Resources/Operations Responsible for branding mjbDesigns For You, LLC and Emerging Young Artists Prod uctions, developed all content and maintained website www.moniquejovonnie.com th at has grown from 200 visits per month to over 1400 visits from all over the wor ld and page ranking by Google. Vision, mission, and goals development, recruite d talented youth interested in the arts throughout Greater Hartford, researched, and investigated products promoting website exposure. Manage Google and Godadd y administration to insure proper interface, thorough and accurate daily statist ical reporting, product development, and company representative at all vendor events coupled with communicating company mission. Accomplishments of both companies include: * Secured the venue, created all advertisements, drafted letters seeking sponsor ship, generated local business interest and garnered contributions while also ma naging finances, interfaced with parents and youth, conducted all operational ac tivities and or drafted all business agreements. * Initiated cold call to A.I. Prince Tech School and submitted a proposal to wor k with students of the Arts in developing their own designs and displaying them in a fashion show that was accepted and took place at the Artists Collective on July 24, 2010. * Created and developed a fashion/art program for youth in grades 3-5 and curren tly volunteer twice a week to facilitate program at Rawson School. CHE/MERCY COMMUNITY HEALTH, INC., West Hartford, Connecticut * 2006-2008 Nonprofit healthcare organization with approximately 550 employees. Assistant Director of Human Resources

In partnership with department managers, I led employee relations, performance r eviews, and conflict resolution. Investigated and addressed violations of gener al conduct, harassment, violence, and drug-free workplace requirements. Mediate d labor grievances. Interpreted corporate policy to GWENDOLYN J. BYNOE * Page 2 * gb118c3de@westpost.net CHE/MERCY COMMUNITY HEALTH, INC., (continued) determine disciplinary action in a union environment. Educated employees on sta te, federal, and corporate guidelines including FMLA, LOA, and workers compensat ion. Trained managers on diversity, employee relations, and effective performan ce evaluations. Supported recruitment, organizational training, and compensatio n and benefits administration. Supervised 1 HR assistant. * Generated significant cost savings by settling long-standing workers compensat ion cases. * Accelerated new-employee onboarding with the introduction of an efficient hiri ng process. * Reduced employee absences and lost workdays through regulatory educational eff orts. * Eliminated financial and benefits reporting errors by uncovering code duplicat ion in 403(b) compliance reporting and billing statements as well as employee fr inge benefits statements. * Aligned the corporate office, the human resources organization, and ADP to rap idly implement Section 125 flexible spending program. * Negotiated and authored a letter of agreement with SEIU Local 1199 not to incr ease the number of non-budgeted FTEs by combining positions. CHE/SISTERS OF PROVIDENCE HEALTH SYSTEM, Springfield, Massachusetts * 2001-2006 5,000 employee nonprofit healthcare organization. Human Resources Generalist Provided employee relations expertise and organizational training, leadership de velopment, and performance management across several long-term care facilities, a sub-acute unit, and a school for special-needs children. Trained and supporte d managers on employee relations, from diagnosing and investigating problems to identifying and implementing corrective action. Recruited internally and extern ally for open positions through advertising and job fairs. Set new-hire salarie s. Managed the orientation process for new employees. Supervised 1 HR assistan t. Investigated more than 500 employee relations cases, including but not limite d to claims of sexual harassment, hostile work environment, and employee perform ance. * Avoided substantial cost by winning a majority of unemployment cases resulting from skillful investigative analysis and preparation of thorough documentation. * Minimized Department of Labor exposure in designation of exempt versus non-exe mpt positions with comprehensive investigative research and detailed recommendat ions based on findings. * Bolstered morale through leadership-focused employee development programs that included substantive performance reviews and support in setting and achieving g oals. * Co-negotiated a 3-year contract with SEIU Local 2020. FORMAL EDUCATION Bachelor of General Studies in Corporate Organizational Studies Emphasis: Employee & Labor Relations University of Connecticut, Storrs, Connecticut

Morse School of Business Certificate in Management & Merchandising (with honors) SELECTED ADDITIONAL TRAINING Managing Unionized Workplaces Effective Performance Evaluations Legal Liabilities of the Supervisor Working in a Union Environment Leadership Development Coaching & Employee Training Some SPHR Training - Testing scheduled for spring 2011