LOWELL JOHNSON, CRDE, CHSE, CHA 230 Bicentennial Way #426 | Santa Rosa, CA 95403 239.247.2036 | lj1196cda@westpost.

net _____________________________________________________________________ Solutions-oriented hospitality professional with an impressive depth of experien ce and a proven track record of providing exceptional service balanced with oper ational efficiency. Experienced in managing branded full-service as well as inde pendent hotels & resorts. Served in Executive capacities for two new hotel openi ngs and two multi-milllion dollar renovations. Well connected and respected thro ughout the hospitality industry. Resilient self-starter with a history of increa sing market share and improving RevPAR index, while achieving high employee-opin ion-survey scores. Energetic, visionary leader who leads by example with a tireless work ethic and superior attention to detail. Possesses proven team-building, employee-developme nt, and staff-mentoring abilities. Resourceful strategic thinker able to realist ically budget and forecast accurately. Adept at managing multiple tasks simultan eously while meeting all deadlines. Flexible team player with excellent technica l, communication and interpersonal skills to build strong relationships with loc al leaders, community members, and regional partners. Consummate professional wi th strong sense of urgency and certified in several industry disciplines. Accoun table for operations from $10 to $90M in annual revenues. - CORE COMPETENCIES Operations Management | Sales and Marketing | Revenue Management | Technol ogy | P&L Control Human Resources | Strategic Planning | Project Management | Guest Satisfac tion | Community Relations Regulatory Compliance | Staff Mentoring | Market Analysis | Facility Maint enance | Safety and Security - PROFESSIONAL EXPERIENCE PYRAMID HOTEL GROUP General Manager, Hilton Sonoma Wine Country 10/07 - 6/10 Challenge: Stabilize a recently acquired property - hotel RevPAR index was below fair share , restaurant was mediocre and inconsistent, employee satisfaction low, 25-yr old facility needed physical improvements to meet brand standards, little community involvement from the largest hotel in the area and the sales effort needed the General Manager's support. Solution: - Increased RevPAR index from 94.5 at the end of 2007 to 105.5 at the beginning of 2010 in the compset - Led the hotel's restaurant and lounge (Nectar Restaurant and Lounge) to receiv e the 2009 and 2010 Wine Spectator Award, as well as the 2009 Sonoma County Harv est Festival Award for Best Wine List - Guide hotel to receive the Society of Government Meeting Professionals (SGMP) 2008 Silver Spoon Award, as well as the MPI Northern California Chapter Presiden t's Award for Excellence in 2009 - Developed the weekly "U-Rock" recognition award for management/supervisory sta ff - Improved biannual Employee Opinion Survey scores from 70 in 2008 to 92 in 2010 - from ranking 34th out of 39 in the company to #1 - Quality Assurance: maintained a Brand cleanliness score in excess of 96.35% si nce 2008, and drastically improved the Brand Standard score by nearly 15%, from 77.78% in January 2007 to 92.44% in January 2010

- Served as Director, Sonoma County Lodging Association: co-chaired the annual f undraiser in support of Santa Rosa's High School culinary arts; raised a record $42K in 2010 for the schools' programs - Director, Santa Rosa CVB Advisory Board: helped lead efforts to obtain approva l for city lodging BIA in 2010 - Committee Member: Partnership & Group Business Development, Sonoma County Tour ism Bureau - Hosted celebrities and entertainers who visited Santa Rosa and performed at th e Wells Fargo Center - Successfully hosted the Professional Convention Management Association (PCMA) board of directors meeting in 2009, MPINCC board of directors meeting in 2009, a nd CIC CMP board of directors meeting in 2010 PYRAMID HOTEL GROUP Director of Operations, Renaissance Denver Hotel 8/05 - 10/07 Challenge: Property is home to an Area Director, and needs daily operational oversight. A r ecent acquisition - it is undergoing a $24.5M renovation of the entire facility while converting its space to meet the specifications of an Executive Meeting Ce nter as defined by IACC. Front office leadership is questionable and the service levels there have clearly affected Guest Satifaction Scores placing us 62nd out of 83 Renaissance properties. Housekeeping is also undergoing leadership change as is F&B. Employee satisfaction average but needed improvement. Solution: - Spearheaded the hotel side of the $24M renovation, including meeting space tha t is certified IACC. - Evaluated all staff and management by their peers within the first 30 days and created 30-day action plan efforts for exceeding guest / staff satisfaction opi nions. - Improved brand Guest Satisfaction Scores from 62nd of 83 hotels in 2005 to 12t h of 83 by 2007. - Identified and hired many of the management team that is there to this day as well as those who have excelled and were promoted to greater responsibilities. - Served as Task Force GM at Hilton San Francisco Fisherman's Wharf before accep ting the GM role in Santa Rosa. IDEA-TECHNOLOGY.COM, LLC, Saint James City, Florida 12/95 - 8/05 Managing Director Created over 250 websites and spun off several successful web-based services for this IT company in Florida. Consulting clients included AH&LA Education Institu te and the National Restaurant Association. Contract clients included Chambers o f Commerce, Minor League Baseball teams, online-certification oragnizations and property-management companies. SOUTH SEAS PLANTATION RESORT, Captiva Island, Florida 7/98 - 8/03 Vice President of Resort Operations Directed the day-to-day operations of this Four Diamond resort on Captiva Island , Florida, including rooms, F&B, security, engineering, grounds, owner relations , golf, tennis, water sports, recreation and retail. 660 upscale rooms, condos, cottages and beach homes spread out over 300 acres with various island resort ac tivities. Annual revenues of $90M+. EDUCATIONAL INSTITUTE OF AH&MA, Orlando, Florida 7/96 - 5/98 Director of Internet Services Brought in as hotel subject matter expert and IT consultant, and later hired on to full-time staff. Spearheaded the Institute's online learning efforts and orga nized transfer of learning assets to digital format.

WYNDHAM HOTELS & RESORTS, Brookfield, Wisconsin 10/93 - 11/95 General Manager, Wyndham Garden Hotel Oversaw all day-to-day operations of this 250-room, full-service hotel in Brookf ield, Wisconsin, with 5,000 square feet of meeting space. Built strong lunch fol lowing in suburban Milwaukee. Improved P&L and the GOP. Re-established liaisons with local businesses. GUEST QUARTERS HOTELS, Chicago, Illinois Assistant General Manager, Guest Quarters Hotel 7/90 - 10/93 Directed all day-to-day operations of this 350-room, full-service hotel in Chica go, Illinois, with 12,000 square feet of meeting space. Selected to and played a n integral role on Guest Quarters' opening executive committee for the company's newly-built, flagship hotel in Downtown Chicago. GUEST QUARTERS HOTELS, Durham, North Carolina Assistant General Manager, Guest Quarters Hotel 6/88 - 7/90 Managed the day-to-day operations of this 202-room, all-suite, and full-service hotel in Durham, North Carolina, with 5,000 square feet of meeting space, in add ition to a restaurant and lounge. - EDUCATION Bachelor of Science, Business Administration - University of Minnesota, Minneapo lis, Minnesota - CERTIFICATIONS Certified Rooms Division Executive | Certified Hotel Sales Executive | Certified Hotel Administrator Professional references available upon request. _____________________________________________________________________ LOWELL JOHNSON, CRDE, CHSE, CHA | PAGE 2 | 239-247-2036 | lj1196cda@westpost.net