Diane McArdle 1837 Winners Cup Drive Las Vegas, NV 89117 702-403-5444 dm119987c@westpost.

net

PROFESSIONAL PROFILE: OPERATIONS / BUSINESS DEVELOPMENT/ TRAINING/ CUSTOMER SATISFACTION/HUMAN RESOURC ES/ RECRUITING Key Areas of Expertise: Operations Home Mortgage Loans Business Development Business Sales Account Management Reconciliations Project Management Training Problem Solver / Management Human Resources Management Recruiting Team Building Retention Management Customer Service

PROFESSIONAL EXPERIENCE: Holiday Systems International, Las Vegas, NV Operations Manager June 2010-Present o Member of the Executive Management Team o Oversee the day to day operations of the Human Resources Department o Conduct Leadership Training Sessions weekly o Oversee the day to day operations of the Recruiting department o Recruit and interview staff to fill over 50 open positions o Responsible for the day to day operations of sales and marketing team o Created new marketing brochures to go to select vendors to increase revenue o Project Manager to launch new Activates Desk o Assistant Project Manager to launch the new member magazine o Facilitate daily revenue meetings to ensure all departments are on target wit h YTD goals o Write new phone scripts for new product launches o Solicit advertisers and create ads for the new member magazine o Conduct root cause analysis on any customer complaint to ensure 100% customer satisfaction

US Bank/Colonial Bank, Las Vegas NV Vice President/Branch Manager: September 2008-May 2010 o Managed the retail sales and service function of two branches simultaneously o Completed all operational tasks, managed the war on losses, focused on complet ing all compliance classes and operating within compliance o Exceeded Core Deposit goal by 150% o Increased DDA Production by 5% on average per quarter o Increased Customer Satisfaction Scores by 3% year over year o Train new and existing staff members on sales and service techniques o Facilitate Banker institutes and call nights/days o Back up to the Market Manager (during Colonial Bank term) o Mentor and train new Branch Managers and Assistant Branch Managers o Handled day to day Human Resource issues o Wrote and delivered performance evaluations

Community Bank of Nevada, Las Vegas NV Vice President/Branch Manager March 2007-August 2008 o Managed the retail sales and service function of two branches simultaneously o Completed all operational tasks, managed the war on losses, focused on complet ing all compliance classes and operating within compliance o Mentored New Branch Managers and on boarded them to the bank o Created and implemented the 12th Anniversary Customer Appreciation Day o Brought in $35 million in new deposits in 2008 o Created a uniform way of completing all call backs to ensure customer satisfac tion o Increased Service Scores in the branch from 85% to 98% o Passed Branch Audit with Highest rating of 1 in 2007 o Facilitated New Account Clinics o Facilitated Teller Clinics o Mentor and train new Branch Managers and Assistant Branch Managers o Wrote and delivered performance evaluations

WELLS FARGO BANK, Las Vegas, Nevada Store Manager 4, November 2005- March 2007 o Managed 2 Branch locations simultaneously Chosen to take over a non performing branch and moved the sales numbers 18% in 6 weeks o Increased sales production year over year at multiple locations by an average of 15% o Developed a service, sales, and goal-oriented team o Completed all Control Binder tasks, managed the war on losses, focused on comp leting all compliance classes and operating within compliance o Mentored and developed new team members, and new managers o Co-facilitated Personal Banker Institutes o Facilitated Service Manager and Manager conference calls for the District Mana ger o Acted as Northwest District Credit Champion o Served on the committee that created the District-wide Teller Appreciation Day o Member of the Premiere Banker Proponent Team o Member of the Membership Banking Proponent Team o Chosen Credit Champion for the district

WELLS FARGO HOME EQUITY, Colorado Springs, Colorado Funding Supervisor, October 2001 to 2004 o Supervise and direct a staff of over 15 employees in the day-to-day activities in the "high touch" area of the funding department to effectively run in a prod uction environment. Responsibilities include overseeing all high dollar loans ( over $500,000) and handling all transactions for private mortgage bankers. Fund all transactions for Gold Premiere Service (top 200 loan officers in the countr y) and Platinum Service (top five loan officers in the country). Responsible fo r managing and directing staff with all specialized bank products (corporate gua rantee, home asset management accounts, etc.) o Participated in the creation of the procedures and manual for computer system transition from STAR to ASCAPS

o Travel to other sites to assist with multi-site strategy training, including a uditing of loan documents, disbursement of funds, booking deals into the system, and intensive customer service training o Developed and implemented a customer service campaign for department, which wa s later established department-wide o Served on the committee to develop employee quality tracking system o Developed and implemented a team member recognition program o Served as Move Coordinator for department with responsibility for all logistic s during site change including working with project manager to coordinate differ ent phases of the move TCF NATIONAL BANK, Colorado Springs, Colorado Branch Manager, September 2000 to August 2001 o Managed, directed and coordinated branch banking operations, implemented insti tutional policies, procedures and practices concerning granting or extending lin es of credit, commercial loans, real estate loans, and consumer credit loans o Directed activities of branches and offices to ensure profitability and operat ional efficiency o Contacted customers and business, community and civic organizations to promote goodwill and generate new business o Prepared and generated reports as required by Board of Directors, establishmen t, and governmental rules and regulations (CTR / TT&L). Reviewed Kite Suspect R eport and notified management accordingly o Worked with employees and customers to resolve complex account problems PARAMOUNT FINANCIAL SOURCE, LLC, Colorado Springs, Colorado Senior Broker / Loan Manager, November 1999 to September 2000 o Examined, evaluated and authorized or recommended approval of customer applica tions for lines of credit, commercial loans, real estate loans and consumer cred it loans o Reviewed, processed, closed and administered loan proposals o Interviewed applicants and requested specified information for loan applicatio ns o Analyzed applicant financial status, credit and property evaluation to determi ne feasibility of granting loan and submitted application to credit analyst for verification and recommendation o Corresponded with applicants and creditors to resolve questions regarding appl ication information o Approved loan within specified limits and referred to underwriters for approva l o Managed operational procedures of five loan officers o Ensured loan agreements were complete and accurate according to policy o Conferred with underwriter to aid in resolving mortgage application problems ADDITIONAL EXPERIENCE CLEO WALACE CENTER, Colorado Springs, Colorado Senior Residential Program Manager, March 1996 to October 1999 o Supervised a staff of 10 mental health workers in all shift functions and resp onsibilities o Responsible for working within, and developing a budget for 19-20 patient uni t o Coordinated and ran monthly employee orientation, including training classes, developing the curriculum, and mentoring new staff

o Ran therapeutic groups and activities and dealt with escalated situations with ease o Coordinated with Social Services to ensure placements for at risk youth o Worked as community liaison with Fire Department, Police Department and with t he local hospitals BRONCO BILLY'S SPORTS BAR & CASINO, Cripple Creek, Colorado Players Club and Gift Shop Coordinator, December 1995 to March 1996 o r o o Responsibilities included cashing checks, making change and issuing receipts o tickets to customers Balanced cash register and prepared reports of transactions Recruited customers to join players club and resolved player complaints

EDUCATION Western State College, Gunnison, Colorado Bachelor of Science Degree, Psychology

PROFESSIONAL AWARDS AND CERTIFICATES OF ACHIEVEMENT Management Excellence Nominee 2005,2006,2007 Top Sales Performer 2005, 2006, 2007 Outstanding Customer Service Award -2002, 2003, 2005 Supervisor of the Month Award - 2001, 2002, 2003 Certificate of Excellence for Outstanding Vault Balancing - 2001 Certificate for Top Producing Loan Officer - January and April 2000 Over 35 Legendary Service Awards throughout banking career Training and Supervision Workshop - 1998 Kepner Trego Management Course - 1997 Supervisor Training Course - 1997 Certified Therapeutic Crisis Intervention Instructor - Certification Certificate Junior Achievement Volunteer 2005-Present