EBSKnown Problems Report

EBS Known Problems
Ticket Problem Area Open Date Summary Description Impact Workaround Status
193054
HR/Payroll 2/21/2011 11:15
LSO allowing bookings after portal Twice now we have discovered that users allowed their portal session time out to time out while on the LSO module. From their perspective, it appears to allow them to complete their booking. However, the system does not record all the information necessary for payment or the workflow if needed.
In some situations we have discovered that users portal session timed out while on the LSO module. The system does not record all the information necessary for payment or the workflow if needed.
Be sure to immediately complete Open a booking for a course offered by HRD or LCT through Training Opportunities in the EBS portal. If interrupted before completing the booking, log out of the portal and back in. Completing the transaction some time later may give the appearance that the transaction went through, however not all information necessary will have been saved if the portal session timed out. Run report on demand or see if schedule runs without error. Work In Progress Work In Progress
192981
BI
2/21/2011 9:50
Application Error when trying to schedule FIN049 to run
User got an error when scheduling FIN049 - operating statement. Looking into the error.
Not all report schedules get an error.
192596
BI
2/18/2011 14:39
BGT001 Salary Distribution - error User got an error when running report to Excel but we are still when exporting to Excel working on replicating the error
We were able to run this report Export to excel as usual into Excel for the end user. Looking into why he got an error Users did not receive emails when changes were made to HRD or LCT courses booked through the EBS portal.
189937
HR/Payroll 2/11/2011 15:54
Emails lacking medium in several environments
Some emails were not sent relating to changes in courses through HRD or LCT booked through the EBS portal.
Employees can verify course Closed dates, times, and locations by logging into the EBS Portal and following this path: ESS Professional Development Training Opportunities. Click on the course title under My Training Opportunities to see details. No workaround exists. Work In Progress
189187
Finance
2/10/2011 10:43
DTT#3155 - Organizational Groups not showing as Doc Type ORG" "
Currently, all groups that are created/modified in KFS are listed with a Setting up an Organization document type of "Group" because they are RICE/IDM documents. Review for Organization Review However, the Organizational Groups should be showing as a KFS Groups is not working. document type of "ORG" (Organizational Review Group) so that they can be monitored using the Organization Review eDoc and fall within the "OR" document hierarchy. Right now, setting up an Organization Review for Organization Review Groups is not working because of this.
3/1/201111:48 AM
Copyright 2011 Michigan State University. All rights reserved.
EBS Known Problems

188025
HR/Payroll 2/8/2011 15:38
Termination Form Look-Up
When performing a look-up on the employee for the termination form The impact is that any employee the field is not recognizing the suffix. For example, earlier today a that has a suffix cannot be found user was trying to process a termination for John Robert Wikstrom Jr. using the form last name search. When she searched for Wikstrom, Wikstrom Jr, or John Robert Wikstrom Jr. she recieved the record for John R Wikstrom. John R Wikstrom is a retired employee. The only way to locate Jr's record is to use the pernr. In addition, the form allowed her to submitted on the retired record.
Till the fix is implemented, there Work In are two options. One, use the Progress Employee Information Report to look up the pernr and search using that value; and two, use the wildcard to search (e.g. Smith*Jr.). The second part of the problem should be fixed already. The form now recognizes all of the termination and retirement actions and will not allow a users to kick off a form on a pernr that had one of these actions as the most recent. Closed
186273
Finance
2/3/2011 17:03
DTT#3130 - The Balances by Consolidation function does not drill down to the original document. Unit Administrators and viewing reminder of dates for evaluations
DTT #3130 - When using Balances by Consolidation, the application does not drill down to the original document.
When users perform various no workaround available general ledger balance inquiries in the finance system, the ability to drill down for further detail is not working. The reminder to perform a performance evaluation no longer flows through unit administrators. Instead, it is sent directly to the manager. Unit administrators cannot see this list. Unit administrators can look up evaluation due dates one employee at a time using Unit Administrator, then Administrative Services, then Display and Update Employee Information.
185482
HR/Payroll 2/1/2011 16:15
The Reminder of Dates report for Unit Administrators does not contain the reminders for PDP, Probation, and Interim Evaluations. New reports were created through Query Manager for this purpose: 670 - PDP Overdue Dates for Unit Reps 671 - PDP Dates for Unit Reps These queries need to have t-codes assigned to them so they can be added to the portal. After creating the t-codes, please reassign to Group "EBS HR/Payroll Team Portal" T-codes are also needed in HT1-250 and HQ1-700. Here are the query numbers there: HT1-250 0117 PDP Dates for Unit Reps SHORT PA FUST FUST 02/01/2011 15:39:21 0118 PDP Overdue Dates for Unit Reps SHORT PA FUST FUST 02/01/2011 15:41:33 HQ1-700 0581 PDP Overdue Dates for Unit Reps PA FUST FUST 02/01/2011 15:53:21 0582 PDP Dates for Unit Reps SHORT PA FUST FUST 02/01/2011 15:53:44
Closed
3/1/201111:48 AM
EBS Known Problems

184902
HR/Payroll 1/31/2011 16:53
Query open in another session message
It has happened twice in production that a message appears for the user, "Query 'Status Overview' is already open in another session.". This happens when a window is closed unexpectedly or a session times out. It appears to clear itself in about two hours, but a better course of action for users is desired. This is the MSS - Workplace Services - Performance Management screen. The error an be reproduced by opening "Performance Management" twice at the same time in Workplace services, though it appears when an earlier window was closed abruptly.
184409
HR/Payroll 1/31/2011 9:04
Totals on Post tax
NO totals on post-tax deduction rem. statements.
If a window is closed unexpectedly or a session times out, end users may receive a message " Query 'Status Overview' is already open in another session". The message appears in the MSS tab, Workplace Services, Performance Management screen. It will appear that processing of the form will not be able to continue. The Earnings Statement displays zero dollars in the Total Post Tax Deductions row. This is a display issue only and is being corrected.
Work In The error message applies only to Progress the tab mentioned in the error, typically Status Overview. You can access the information by going through another tab. The evaluation can also be found on one of the other tabs, where (e.g. In Process or In Preparation) processing can continue. Also, the error will clear itself within a few hours. The individual lines display the Closed information correctly. Until this is corrected, users can manually total the individual sums. FIN019 has been fixed Closed
183784
BI
1/28/2011 9:46
FIN019 is duplicating lines and doubling amounts
Detail in the pcard statement has 3 charges that are not showing on the FIN019 has been fixed statement (created from Incident 183772). The user ran FIN018 and FIN019 for 12/25/10 - 1/24/11. FIN018 is correct, but FIN019 is creating an additional entry for each line item. In the payment screen in LSO we need to add an account lookup, so that employees can search for their accounts by department number. Ideally they would be able to search for their department number if they don't know it. Account numbers need to be validated to prevent incorrect data from being used when booking training. As before, employees are expected to know their account number.
183573
HR/Payroll 1/27/2011 14:59
LSO Payment Screen in ESS include account lookup
Until the lookup is implemented, Closed employees will either have to 1) look up their account number in the Finance System, 2) know their account number through processing a form, or 3) ask their manager or other knowledgeable person for the proper account number.
183371
Finance
1/27/2011 11:19
DTT#3105 - Account Delegates not Account delegates that have been specifically set up for the PREQ working for PREQ document documents are not receiving the documents in their action list.
PREQ documents are not routing There is no workaround. This is a Closed to account delegates. temporary problem; we are working to correct it.
3/1/201111:48 AM
EBS Known Problems

181709
HR/Payroll 1/24/2011 14:38
REM statement deduction
Employee Statement of Earnings and Deductions has a couple of display issues.
The Total Employee Tax This has been corrected. There display does not always total up to was no workaround. the individual taxes displayed. In certain situations (when there are corrections made retroactively to the employee) the PY Direct Deposit under the Check Information section shows redundant information a negative and a positive amount that cancel each other. This information should not be displayed. Please note this is a display issue only and fix is underway.
Closed
181642
BI
1/24/2011 14:02
Unable to load Cognos generated PDF's to DocViewer
PDF's generated via Cognos aren't able to load in Document Viewer. ASG, the company that supports Document Viewer, is working on a fix for this.
Cognos reports are not loaded to document viewer
181500
HR/Payroll 1/24/2011 10:53
Learning Solution Payment Screen MSU department accounts are now 10 digits (including the Chart takes short entries for department Code, like MS, and Account Number itself, like GA123456). The account payment screen accepts numbers UP TO 10 digits, INCLUDING shorter strings. This field needs to check that the account number is exactly 10 characters and return the message "Please enter a 10-digit departmental account number for example MSGA123456)." (Right now it returns the message "Please enter the departmental account number" ONLY if the field is blank.) Because this is not checking for a full account number, incomplete information is being entered, causing extra work for training administrators to clean up account data before closing the course.
Users were entering old account number and other incorrect data. Fix has been implemented.The payment screen is now requiring the department account to be exactly 10 characters. Previously it was requiring that 1) department account not be blank for Departmental Charge and Educational Assistance, and 2) that the account number entered be at most 10 characters. Delivery of orders to campus is delayed.
Users should view reports in Cognos. Document viewer is only for retaining historical reports for record retention purposes. Fix has been implemented
Closed
Closed
180647
Finance
1/21/2011 8:31
Backorders not releasing once checkin has been created
Backorders are not releasing once check-in has been created.
Stores staff will need to manually Closed check in these items. University Services is working on addressing this issue.
3/1/201111:48 AM
EBS Known Problems

180505
HR/Payroll 1/20/2011 15:43
Termination Form submitted on Terminated Employees
The termination form doesn't prevent users from submitting a termination form on someone who has already been terminated. When they do so, the workflow does not know where to route, so is routing to numerous units on campus for approval. We need to add in functionality to the form to prevent users from submitting this form when the position is '99999999' and the status is withdrawn. Also sending out a communication pathway to inform users how to identify that the employee is already terminated.
If you submit a termination form for an already terminated employee, workflow routes to all orgs because the employee no longer reports to a unit.
We will be applying a fix to Closed prevent users from being able to submit a termination form for someone that is already terminated. In the interim, please validate that the employee you are terminating is active. Users can determine this by looking under the Personnel Assignment. The position number for terminated employees will be shown as 99999999 and you will see a (0) which indicates the employee is in a withdrawn (terminated) status. Please do not use the email address in the message. We will have the line removed ASAP. Closed
180451
Finance
1/20/2011 14:47
KFS Action List Reminder Email
The emails generated for Action List Reminders state: "For additional End users are being instructed to help, email <mailto:quickstart@ais.msu.edu>". email a non-existing address. The email "quickstart@ais.msu.edu" does not exist. BGT001-Salary Distribution is displaying wrong cost distribution dates. The dates for cost distribution are not matching SAP. Researching what is in EDW and SAP.
180392
BI
1/20/2011 14:09
BGT001-Salary Distribution displaying wrong cost distribution dates for some records
180259
HR/Payroll 1/20/2011 11:28
Issues and Changes on the Maintain Reporting Relationships Application
Problems with the Maintain Reporting Relationships Application.
The Salary Distribution report has If you are looking for a listing of Closed been taken offline until the data employees with their cost issue is corrected. distribution please see Faculty/Academic Staff and Support Staff-HRP058 report. FIXED - can now look up and This has been corrected. End Closed sort employee by name; users can now look up and sort relationship name is no longer employees by name; relationship technical (A002); deleting name is no longer technical relationship now doesn't result in (A002); deleting relationship now error message doesn't result in error message. Some records on salary history are This has been corrected. incorrect. Closed
179938
BI
1/19/2011 16:49
Administrator's Assistant report
179878
Finance
1/19/2011 16:10
An end user ran a roster for his org and drilled down on an employee's record. The salary displayed is incorrect and is inconsistent from one day to the next. DTT#3082 Missing Account Name The account name is missing on the accounting line. It is supposed to on the Accounting Line be a combination of subfund name AND the account name, but only the subfund name appears. ACCOUNT NAME - SUBFUND NAME Ex. Housing Expenses - Aux. Other The name is there until you hit add. Wording on Term Form Please change the Termination Date to Last Day Worked on the Termination form.
When entering debits and credits Please pay special attention to the Closed in eDocs, the account name is not account name prior to adding it to displaying after the users "adds" the eDoc. the record.
179784
HR/Payroll 1/19/2011 15:00
End users were incorrectly entering termination dates on the Termination Form.
Tesxt has been changed from "Termination Date" to "Last Day Worked" to avoid confusion.
Closed
3/1/201111:48 AM
EBS Known Problems

179699
HR/Payroll 1/19/2011 14:08
Position/Work Location address not populating properly for all addresses. Employees are Missing on the Employee Information Report on Unit Adminwhen the report is run for a particular org.
Currently the forms are populating Address Line 2 and not Address Users may not see entire address Line 1 for address. Since on-campus addresses do not have an on pre-populated form. Address Line 2, no data is populating into the form. (Refer to Ticket #177091) An end user tried to run an "Employee Information Report" for people Depending on the organizational in her org as of today. She is missing people and also has people unit selected, results on the showing up that are not in her org. Employee Information Report may be incomplete. This is still being researched so may be isolated incident. Users are unable to enter explanatory notes prior to rejecting a Pay Change or Cost Redistribution (Z9027) transaction. Users are unable to enter explanatory notes prior to rejecting a Pay Change or Cost Redistribution (Z9027) transaction. This could cause additional work to campus, because users will need to send separate email to explain why the transaction we rejected. Users trying to hire a previously terminated employee are unable to process a hire form for the employee as a grad or student employee.
N/A
Acknowledged
179571
HR/Payroll 1/19/2011 12:12
N/A
Closed
178960
HR/Payroll 1/18/2011 14:39
Explanation Notes
Users need to select a Rejection Closed reason from the drop down box. Users should send an email to the initiator with the explanation.
178951
HR/Payroll 1/18/2011 14:34
Grad Combo Error-Add Assignment not Permissible
The Grad Add Assignment form is giving the error message "Add Assignment not permissible".
Please contact Staffing Services at Work In 353-3720 for assistance until this Progress is resolved.
178627
HR/Payroll 1/18/2011 10:07
178624
HR/Payroll 1/18/2011 10:04
User having problems submitted retirement form via ESS (reference incident 174663). FAS COS form not pulling in the correct salary amount
An end user is having trouble submitting the retirement form via ESS. Users unable to submit retirement The initial notice of this was submitted from central HR/benefits forms. department. The Faculty and Academic Staff Change of Status form is not pulling in the current salary for the employees.
178306
BI
1/17/2011 15:03
HRP038 - taken offline until data is BI report HRP038 (Work Study Split Report) experienced an error in End users will not be able to run corrected data retrieved. The report is being taken off line and will be rebuilt. the report until it is rebuilt. Z9027 Display & 9027 Base Pay and Distribution The link on the portal for pay rate changes is described as view or change employee salary or pay rate change. There are two functions in Pay Change or Cost Redistribution that allow a view. The first the "Display" displays only 0s. The second, the 9027 Base Pay and Distribution link displays only gross pay per pay check. Users need some way to look at the data without kicking off the Pay Change or Cost Redistribution transaction. Report output to early versions of Excel and CSV has periodic errors Users need to go to the Pay Change and Cost Redistribution to display pay or funding information.
This has been corrected. End Closed users can now submit retirement forms via ESS. The code has been corrected so Closed this problem should no longer occur. The essential data, but not all data, Closed can be found in the labor distribution report in SAP. Until a solution is put in place, Closed users should use the existing transaction but use the red "X" to exit the record. In effect, view but do not save the record.
177881
HR/Payroll 1/17/2011 8:31
176934
BI
1/13/2011 16:11
Business Intelligence CSV (etc.) output
If you choose the view in Excel 2000 or CSV format and get an error message, please use the workaround.
Need to run reports in HTML, Closed PDF, or Excel 2007. If somebody wants a CSV file they can export to Excel 2007 and save as CSV.
3/1/201111:48 AM
EBS Known Problems

176762
HR/Payroll 1/13/2011 13:31
Time Entry/Approval Security Timimg.
When an employee transfers from one org to another, time entry/approval needs to be allowed for all dates (past and future) that the employee is in that org. Currently security uses system date only to determine access therefore, as soon as the date passes the date of action, the exiting org no longer has access for time entry/approval. Example: A monthly employee changes postions/org effecitve 1/10/2011. The existing Org needs to enter vacation time for 1/7/2011. Since today is 1/14/2011 they cannot because system date is beyond 1/10/2011.
If an employee transfers out of a unit and time needs to be entered retroactively in the previous unit, they are unable to enter it.
Contact the Service Desk (8843000) until this can be corrected, so that a workaround can be explained or action taken.
Acknowledged
175993
HR/Payroll 1/12/2011 14:01
Redirect Help Icon (in Upper Right Hand Corner of Portal) to direct to the EBS Support Site (versus RWD/uPerform).
Currently the Help Icon in the upper right hand corner of the Portal, takers users to RWD/uPerform to access the teams electronically recorded business processes. It would be more beneficial for us to direct users to the ebs.msu.edu support website, specifically to the training landing page. By directing them to the support site they will have the ability to not only find links to RWD, but they would also be able to access much more "Help", such as frequently asked questions, webinars, updates to overall EBS information.
Users were previously directed to N/A the End User Procedures when the help link. This change will direct them to the EBS site where the End User Procedures are but where other updates to training and information is stored.
Closed
175951
HR/Payroll 1/12/2011 13:36
User is getting an error while starting a process for existi...
174953
HR/Payroll 1/11/2011 11:36
Reminder of dates not showing reminder, only the task itself
User is getting an error while starting a process for existing employees: "Invalid Property/Invalid Value 100.00" Form is under faculty and academic staff; Start process for existing employee. This error occurs when its supposed to bring up a form after looking for a person and does not show the date of Incident In MSS, the reminder of datesclicking edit. (created fromthe reminder, only the due date for the task itself.
In certain instances users were unable to open or save Faculty Change of Status Forms.
This issue has been resolved. Closed Users should no longer experience this error.
The MSS Reminder of Dates shows the due date for the task, but not the reminder date
Manager can either scroll forward Closed through the months to see upcoming tasks, or run reports for specific types of tasks. This issue has been resolved. Users should be able to use Additional Assignment Action. Closed
174445
HR/Payroll 1/10/2011 16:10
Code change needed for Student Forms-Z8 action required
173834
HR/Payroll 1/10/2011 10:00
LSO workflow task/notifications pulling abbreviation, not course name
When a student is hired as a Grad student with an end dated Student Forms were missing assignment (for example 05/16/2011) and a user trys to hire them into Additional Assignment Action. a Student the form should pull up as an "Add Assignment" but it shows up as a "rehire". This is an allowable scenario for Grads/Students. LSO workflow task/notifications pulling abbreviation, not course This has been resolved. name
Task items and notifications associated with approval workflows for training has been corrected. Now managers who have training to approve will see the name of the course their employee desires in their HRPayroll Inbox.
Closed
3/1/201111:48 AM
EBS Known Problems

173509
HR/Payroll 1/9/2011 11:02
All forms that have employment All forms that have employment percent need to be able to accept percent need to be able to accept percentages with decimal places up to two places. percents with decimal places up to two places. Vacant Positions When conducting a position search, all positions without a vacancy flag appear as vacant. An upload program is needed to create this flag/infotype for filled positions so that units and central HR can performs searches for vacant positions. Problem with Employee Dependents Addition Form.
Users cannot input decimal places Please enter the information in the Open comments section.
173490
HR/Payroll 1/8/2011 20:28
Field "Status of Vacancy" can return inconsistent data results when searching positions.
172192
HR/Payroll 1/6/2011 11:13
Problem with Employee Dependents Addition Form.
End users are unable to submit add dependent forms.
User should enter "Organization Work In Unit #" AND/OR "User Name" to Progress find positions. Please ignore the value in the "Status of Vacancy" until this is corrected. This has been corrected. End Closed users can now submit Employee Dependents Addition Forms.
172080
HR/Payroll 1/6/2011 9:55
Student forms need to have org ref Student are getting hired without a org ref ID. This needs to be ID as a mandatory field. mandatory for student forms.
Sometimes users are leaving this This has been fixed in the system. Closed information blank which results in Org Ref ID is now a mandatory errors in the HR/Payroll system. field for user input. Some forms that were submitted are not routing. Users must use form lookups to populate the data correctly. Closed
172058
HR/Payroll 1/6/2011 9:38
171911
HR/Payroll 1/5/2011 20:53
Users not using form lookups to populate accounts/funds, positions and organizations. This is causing workflow errors and forms not to route. Grad Forms error for Student with no US zip code
Users not using form lookups to populate accounts/funds, positions and organizations. Forms are not routing because of this.
Users are getting error messages, telling them to enter country code Graduates students cannot be for Grad hires that do not have US Zip Code in SIS table. We need to hired via the form if they do not be able to enter students even if there is no US address. have a US address.
Try to obtain a US address. If you Closed cant, then please contact HR Staffing Services at 353-3720 for assistance. If this occurs, please input the start date as a day later AND put the correct date in the comments field, so Central HR can make corrections. Acknowledged
171828
HR/Payroll 1/5/2011 16:40
Forms won't process when effective A Change of Status form could not be submitted with an effective date date is the same as an action in of 1/1/11, because a hire action with the same effective date was SAP already processed. The business process must allow for forms to be submitted on the same day as an action in the HR Payroll system. A workaround is not considered a proper fix by HR; forms need to be submitted for any day regardless of the dates in in the HR Payroll system.
Users may not be able to process multiple actions on the same day under some unique circumstances.
171667
HR/Payroll 1/5/2011 15:00
He is still having print issue trying The Enterprise Business Systems Human Resources/Payroll team has Users are unable to print forms. to print payroll entry... received a number of inquiries related to printing forms in the Unit Administrator area of the system. A document has been created to assist users with this issue. Invalid Accounts caused error in Invalid accounts and organizations on forms causing error in WF. Tasks need to be processed by workflow. WF Admin
171547
HR/Payroll 1/5/2011 13:55
User Guides will be posted to the EBS web site as they are available. Updates will be provided via the EBS Support Pathway. Users entering invalid accounts or Users must use look-ups to orgs on forms are resulting in populate the information on the workflow errors. Users need to forms correctly. use look-ups to populate the information on the forms. Forms will not route
Work In Progress
Work In Progress
3/1/201111:48 AM
EBS Known Problems

171496
HR/Payroll 1/5/2011 13:22
LSO confirmation message errors
The confirmation messages sparked by a back-end booking are doing Users may not receive three things incorrectly: confirmation emails after booking 1. they are going as attachments rather than as text emails. professional development. 2. those attachments are missing the dynamic data. 3. a copy of every email, plus read receipts, etc. are going to the training administrator that created the booking.
Users can log back into the portal Closed and review their information under Employee SelfService>Professional Development>Training Opportunities. Closed
171470
HR/Payroll 1/5/2011 12:55
Employee Self Service W-4 and direct deposit changes are not triggering confirmation emails to employees.
When employee changes his W-4 and/or direct deposit information, a Users will not receive a N/A confirmation email is supposed to be sent to the employee. The confirmation email when making system is not sending the emails. Created from incident 170023. changes to W-4 or direct deposit information, but the changes are correctly recorded. Workflow for Support Staff Leave of Absence form is not working properly. This issue has been fixed, so there NA is no impact or workaround required. Employees will no longer see their NA own SSN and Date of Birth as part of Personal Information
171453
HR/Payroll 1/5/2011 12:29
171279
HR/Payroll 1/5/2011 10:49
Workflow for Support Staff Leave of Absence form is not working properly. Remove employee's ability to see their own social security number and date of birth display on ESS
Closed
171239
HR/Payroll 1/5/2011 10:32
Workflow activity report is showing wrong initiated date.
In Employee Self-Service (ESS) employees can view their date of birth and social security number under Personal Information. The information is displayed so that employees can view the data to confirm it. It has been recommended to remove this information because of concerns with the sensitive data being displayed. (Created fromWorkflow171267). Report is showing wrong initiated date. When Users will see an incorrect The Incident Activity an approver views and saves the workflow item without making any initiatied date on the report. changes, the system updates the date/time stamp incorrectly.
Closed
N/A
Closed
171214
HR/Payroll 1/5/2011 10:19
I9 on file or not on file not reading The graduate assistant forms are not defaulting the correct I9 message. Users getting confused due to IT0094 correctly Several forms have come through that state the I9 is not on file even incorrect errors. when IT0094 indicates the I9 is truly on file. FIN032 Prompt page update to support firefox FIN068 Summary table for object level code is missing. FIN002 Needs "no data found" message. Employee Self Service time entry When BI report FIN032 is opened using Mozilla's Firefox browser, the report prompt page is jumbled. BI report FIN068 needs to have the summary page updated with the budget categories to object level code. BI report FIN002 needs to be corrected to reflect "No Data Found" when applicable. Employee Self-Service (ESS) Time Entry is using wrong groupings. In special cases, when an employee has a primary and secondary position, time cannot be entered in the secondary assignment. Users cannot enter a decimal in the employment % field on the FAS Position Create Form. Created from Incident 169361. Mozilla Firefow Browser has a jumbled prompt page. Impacts some central users. No summary table information. No data found message doesn't appear when no data is returned. Certain users unable to enter absence time on the secondary assignment. Users can only enter whole numbers in the employment % field.
Wait for a day for fix to be in Closed place. In case of emergency, call Human Resources 517-353-3720. Use Internet Explorer until this is Closed corrected. Export to Excel and total. Fix will Closed be in on 1/6/2011. Screen will be blank. Fix will be Closed in on 1/6/2011 Contact the Service Desk (8843000) until this can be corrected. Closed
171107
BI
1/5/2011 9:14
171014 171008
BI BI
1/5/2011 8:23 1/5/2011 8:18
170637
HR/Payroll 1/4/2011 15:17
170188
HR/Payroll 1/4/2011 12:46
FAS Create Positions
169653
Security
1/4/2011 8:42
IT2006
2 roles that should have access to IT2006 do not.
Updated quota access for Time Administrator role and Manager Self Service role.
If the employment percent needs a Closed decimal place, indicate this information in the comments section of the form until this is fixed. Problem fixed. Closed
3/1/201111:48 AM
EBS Known Problems

169621
HR/Payroll 1/4/2011 8:02
Performance Issues
Human Resources/Payroll system performance guidelines provide a list of transactions where users may experience long processing times. There is no information about what is being done to fix this or when we can expect improvements.
Users may experience slower system performance based on a variety of factors, including network, internet connection and individual computer configurations.
When running reports or performing searches, use as specific criteria as possible to limit data returned.
Closed
169596
HR/Payroll 1/3/2011 23:48
169394
Look up in the forms are case sensitive. These should not be case sensitive HR/Payroll 12/31/2010 13:29 Numerous unit administrators and unit time administrators need ability to see reporting relationships HR/Payroll 12/30/2010 13:29 System Freezes
Look up in the forms are case sensitive for names and positions. These should not be case sensitive.
Users will need to use appropriate Use initial caps for name and case in some look ups. position searches (e.g., Doe, not doe for last name). Numerous HR Unit Administrators and HR Unit Time Administrators This issue has been fixed. Reports are availble under the need ability to see reporting relationships. Existing queries will be Unit Adminstrator and Time used and deployed for these roles. Administrator tab. Several people have reported that when they are in the EBS portal and trying to complete a particular task, they click a link and get the blue swirling icon suggesting that some sort of processing is occuring. The icon never goes away and it seems to just freeze up the system and they cannot proceed. This has occurred when conducting people lookups, when trying to do tasks from the EBS Portal Home Tab (HRPayroll Inbox) and other processes within the EBS system. When user goes in Portal... Under ESS tab -> Benefits -> "Add a Family Member or Dependent", some states do not appear in the list. Massachusetts, Arkansas, California, Connecticut, Florida, Montana, and South Carolina are missing. User may experience system or process freezing or locking up.
Acknowledged
Closed
169240
Check system specifications Closed http://ebs.msu.edu/technical_infor mation/index.htm for optimal specifications. Log out and log back in to the portal.
168936
HR/Payroll 12/29/2010 15:54 Add New Dependent Form has Incomplete list of states
Users who use the add dependent form and enter an address for certain states will not see them in the drop downs.
User can contact Benefits to Closed provide the address if it can't be entered properly until this is fixed. Call HR Benefits at 517-353-4434 or email benefitsinfo@hr.msu.edu. Work In Progress
168572
HR/Payroll 12/29/2010 8:36
Cryptic error message occurs when Cryptic error message occurs when deleting draft forms. deleting draft forms.
Users will receive error message Ignore the error message and in browser window but draft will close the browser window. still be deleted.
3/1/201111:48 AM

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EBS Known Problems

HR/Payroll 2/21/2011 11:15

Application Error when trying to schedule FIN049 to run

Not all report schedules get an error.

HR/Payroll 2/11/2011 15:54

Emails lacking medium in several environments

DTT#3155 - Organizational Groups not showing as Doc Type ORG" "

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