William M. Fisher, PMP 6558 Claremore Court West Bloomfield, MI 48322 Cell: (248) 470-0852 wf11a1aae@westpost.net http://www.linkedin.

com/in/williamfisher60 Program Manager Account Management * Strategic Vision * Complex System Development An experienced, certified senior program manager with experience in critical rol es supporting technical operations and support, project management, proposal dev elopment, and offshore/onshore business solutions. A true problem solver who fin ds unique solutions to support troubled programs. * Proven ability to produce detailed strategic plans for major information syste ms programs that emphasize efficient program startup and meets business needs. * Exceptional ability to direct large, virtual worldwide teams in the creation o f large, complex software solutions that will meet or exceed users' expectations . * Hands-on expertise in the development of systems and software processes and pr ocedures for teams and business groups that improve productivity and time to del ivery. Experience Optech LLC, Detroit, MI 2010 Technical Project Manager Responsible for multiple projects to analyze, purchase, and implement banking ap plications for a major national bank. * Managed the installation of a new customer support application to improve the capabilities of the support staff to answer customer calls quickly to provide ne cessary banking products and services. * Directed the technical analysis to replace the aging Bank Card Management Syst em. Led business analysts and clients with defining business requirements and m anaged the development of a Request for Information to determine third-party sol utions. Led estimating team to establish the cost to implement the system. Hewlett Packard, Detroit, MI 2007-2010 Formerly Electronic Data Systems (EDS) Program Manager, Business Services (2007 -2010) Member of the Elite Program Management Team responsible for assisting programs i n "red" status and develop and implement corrective action to reduce or eliminat e impact to cost and/or schedule. Managed multiple multi-national projects that were significantly behind schedule and well over budget. * Improved requirements and testing processes with GMs Health Services organizat ion for the integration and deployment of phase 2 of the Medgate application. T his eliminated the delays from phase 1 and improved customer relationships. * Developed and implemented new change control processes for the new GM vehicle pricing system, correcting issues that had delayed the project for 1 year. * Provided detailed analysis of program overruns that led to HP being reimbursed for over 50% of the cost by the customer. Ajilon Consulting, Southfield, MI 2005-2007 Directed multi-vendor, multi-national teams to customize commercial software app lications and deploy systems for General Motors (GM). Developed integrated sche dules for deployment to multiple data centers and user facilities. Facilitated business analysis sessions that led to common global business and application pr ocesses. Senior Program Manager, GSTS Project (2006 - 2007)

Successfully directed the integration and deployment of a commercial application for GMs Global Schedule and Time Tracking System (GSTS). * Successfully deployed a third-party developed application into GMs infrastruct ure to track vehicles from conception through production and retirement. * Reduced time to deployment through joint user/system testing processes resulti ng in a 20% staff savings to the customer. Senior Program Manager, GFIMS Program (2005 - 2007) Directed the initial integration and deployment program for General Motors globa l SAP system. Led international team for deployment in Europe. Developed modi fied program plan when customer required upgrade of SAP software midway through development. * Reduced schedule impact for modified plan through staffing changes, ensuring n ew GMs new product rollouts were not affected. * Led requirements team in collecting and analyzing the business needs and the o ptimal utilization of SAP * Successfully deployed first phase of SAP in Europe based on new program plan Program Manager, Enterprise Operations Monitoring Program (2005) Successfully deployed the enterprise operations monitoring program used to monit or and report on health status of General Motor's computer enterprise and its ef fect on the business processes. Reduced alert time to business directors of cri tical outages within the environment. * Brought program back on schedule after replacing project manager when program had missed several critical milestones. * Through improving documentation processes and establishing better team and cli ent communications, delivered system on-time and within budget. Affiliated Computer Services, Southfield, MI 2003-2004 Bought out Lockheed Martin (LM) Automotive Division in Nov, 2003 Senior Program Manager, Automotive Division (2003-2004) Managed new business proposals and formulated technical solutions for financial and administrative systems. Responsible for oversight of all systems/software p rojects in support of all development units within the division. * Architected replacement for an older proprietary document archive system usin g new commercial software technology, saving the customer 40% on operating costs . * Directed process improvement program to achieve a CMMI Assessment Level 3. Lockheed Martin Corporation 1993-2003 Senior Program Manager, LM Automotive Division, Southfield, MI (2002-2003) Responsible for defining the strategic technical direction for all internal IT a pplications and systems. Coordinated lifecycle processes and development enviro nments and oversaw IT operations, the associated networks, and infrastructures i n support of the organization. Established staffing alternatives through sub-co ntracting through qualified vendors on-shore and off-shore. Instituted software lifecycle processes that achieved a CMM Level 3 assessment in less than three y ears. * Reduced software maintenance and helpdesk support costs over 30% with the expa nsion of outsourced contracting. * Generated technical studies on emerging technologies and provided technical ev aluations on offshore software vendor contracts to continually provide clients w ith cost-effective alternatives. Technical Director, Automotive Finance Group, Southfield, MI (1998-2002) Directed the system/software support staff for a portfolio of 13 major systems w ith 66 financial software applications that included payroll, accounting, tax, a nd timekeeping. The 400 person staff supported data center operations, software development and support services, quality assurance, and change control. Estab lished off-shore development and support contracts with Russian and Indian vendo rs. Developed and instituted a CMM Level 3 process set for the organization. * Directed a $40M per year program that utilized integrated product teams of com

pany and contracted employees in support of multiple customers and projects. * Reduced staffing requirements for the organization by 20% over 3 years through the deployment of highly efficient development and project processes and proced ures. Technical Program Manager, Space Systems Contract, Colorado Springs, CO (1996-19 98) Engineering Program Manager of a software development team that included enginee rs, configuration specialists, test engineers, and system administrators in the development of a resource management system and a satellite control system for t he US Air Force. TS-SCI Clearance. * Developed an operating environment that maximized commercially available softw are, reducing system integration time by 40% and follow-up maintenance costs by 20%. * Established updated processes for software integration that reduced test time by 25% and reduced staffing by 10%. Senior Systems Architect, Special Projects (1993-1996) Led systems architecture and engineering teams on multiple successful requests f or proposal responses that totaled over $1 billion of new business. Education Master's Degree, Computer Science, University of Nebraska Bachelor's Degree, Mathematics, Rollins College Military Retired from the US Air Force Captain, Advanced Computer Weather Officer TS-SCI Clearance Technical Proficiencies Platforms: UNIX (Sun, HP), Windows 2003/Vista/7, Mainframes (IBM, Unisys) Languages: FORTRAN, C++, C, Java Tools: Rational Rose, RequisitePro, ClearCase, ClearQuest, Erwin, MS Project, MS Office, MetricCenter; VisualAge, WebLogic Network: TCP/IP, UDP, ADCCP, Token Ring, SNA Database: Access, SQL Server, Oracle, DB2 Managment Proficiencies Member of PMI. PMP Certified Lockheed Martin Certification in Program Management Lockheed Martin Certification in CMM/CMMI Processes Lockheed Martin Green Certification in Lean/Six Sigma Methodologies: Spiral, Iterative, Waterfall