Darnell L. Payne 3801 Kenilworth Avenue #602W Bladensburg, MD 20710 phone: 301-484-2715 cell: 202-550-8932 dp11a20ee@westpost.

net Professional Profile: I possess 20 years experience working in financial industries including banks an d credit unions. Efficient in balancing fund deposits with checks worth millions of dollars on a weekly basis. A positive and confident personality blended with a strong work ethic. Also, I am highly self motivated by educational reading an d have a preference to gain experience by performing "hands-on" work. I am often revered by upper management as a valuable asset to their company, by proven qua lities of being fair, honest, and the willingness to go the extra mile help othe rs when needed. Extremely, effective in resolving conflicts at appropriate times . Assists new hire supervisors, managers and other staff, to become familiar wit h company policies and operations. Train staff on new procedures which I have te sted and deemed operational. I am a hard-working, goal-oriented professional, an d a team player who also works well independently. EXPERIENCE E*Trade Financial, Arlington, VA Operations Specialist, February 2006 - December 2010 * Operated a check processing system (Check 21) providing effective and efficient customer service by managing customer deposits into new or established accounts * Balanced check deposits on a weekly basis * Trained new personnel and responded to operating questions as required * Established efficient office procedures, record-keeping, and invoicing systems * Team player who consistently supports management * Responsible for coordination of check processing area * Assisted in writing and creating policies and procedures for the company * Accepted increasing responsibility demonstrating flexibility and ability to learn quickly * Compiled reports and records for upper management review weekly E*Trade Financial, Arlington, VA Team Leader / Quality Assurance Specialist, January 2003 - February 2006 * Leadership role over a team of twelve representatives * Coach representatives (individually or small groups) through immediate feedback to clarify and/or reinforce appropriate knowledge to enhance performance * Recommend training and development options to the Manager/Supervisor by providing feedback necessary to enhance individual and team performance * Participate with other Supervisors to identify/refine standard developmental plans for representatives and deliver options as well as to identify process and system enhancements * Motivate team and cultivate communication * Respond to and resolve sales and service inquiries received via telephone according to established procedures and service quality

* Listened in and graded calls received by Financial Service Representatives and shared grades with the representatives and Management Telebank / E*Trade Financial, Arlington, VA Financial Sales & Services Representative, February 2000 - January 2003 * Received calls about financial products from customer and prospective customers in a call center environment * Opened and funded new accounts for prospective customers via Equifax, TransUnion and/or ChexSystems for account opening * Assisted customers with account inquiries and account errors via phone, e-mail and fax * Sold financial products to prospective customers: Bank Accounts, Brokerage Accounts, RV Loans and Boat Loans * Prepared banking and brokerage deposits for funding into new and existing accounts * Maintained customer relations and cross-sold other financial products * Maintained close contact with customers and managed client files/accounts * Resolved problems with customer accounts EDUCATION Delaware State University, Dover, DE Business Administration, May 1996 ACHIEVEMENTS * Selected as part of the team to implement and operate new deposit processing system to merged brokerage firm out of state (Boston, MA) * Selected as part of the team to supervise a group of eight temporary employees for a records mitigation/retention project out of state (Cheverly, MD) * Selected to train and guide new employees to run the firms deposit processing systems out of state (Jersey City, NJ) * Received a Nuts and Bolts Award for flawless execution * Awarded the Top Five Sales Producer in accounts and in revenue brought into the company