MARK HILL 7033 Lodgepole Drive, Morrow, Georgia 30260 404.787.3806 mark21255@aol.

com

-- RETAIL MANAGER | OPERATIONS MANAGER--

QUALIFICATIONS PROFILE Results-driven, highly-motivated, and accomplished professional offering extensi ve years of experience in developing and executing innovative corporate policies and procedure across retail and marketing industry. Proven track record of incr easing revenues, streamlining workflow, and creating a team environment to enhan ce productivity. Exceptional capability in analyzing business processes, systems , and procedures to identify problematic areas, institute tangible improvements, mitigate risk, and uphold compliance with industry and internal guidelines. Acc ustomed to relating with individuals at all levels and diverse cultures and back grounds within a highly stressful and challenging environment. Expert in identif ication, analysis, and resolution of various operational issues. Recognized for decisive leadership and professionalism with a positive, can-do attitude and com mitment to excellence, complemented with demonstrated ability to communicate and interact effectively with senior management, associates, and customers. Articul ate communicator with outstanding written and verbal communication skills combin ed with keen eye for errors and inconsistencies, striving for flawless output. C ore strengths include: Human Resources Cash Management New Business Development Site Operations Management Training and Supervision Management Reorganization Marketing and Loss Prevention Action Plans and Development Leadership and Team Building Strategic Planning and Leadership Sales and Marketing Management Sales Forecasting and Trend Analysis

PROFESSIONAL EXPERIENCE TURNKEY SERVICES ~ MORROW, GA Owner 1996-PRESENT Leading provider of construction and cleaning needs for 15 multifamily complexes for 4500 apartments. Oversee all aspects of day-to-day business operations, including hiring, training, firing, and implementing disciplinary actions to employees as well as handling payroll and organizing assets toward fulfillment of company goals and objectives. Develop and maintain strong working relationship with Equity Residential , one of the largest real estate companies in the world. Effectively supervise 3 district managers and 58 contractors; promote a

positive working environment by identifying and resolving employee issues approp riately and in a timely manner. Improve staff performance and productivity through coaching, counseling, and disciplining. Build rapport with potential and actual customers and other persons in p osition to understand service requirements. Establish business plan and execute startup, which include cash manageme nt, personnel and associate management, sales and marketing, associates training , accounting programs implementation, and daily business operations. Develop business plan and set up cash flow requirements. Promote all customer service programs thru superior communications and i mproved quality control initiatives. Notable Accomplishments: Consistently boosted gross income from 30,000 to 450,000 annually with a 20% profit margin; successfully renewed and signed another contract with Equity Residential Successfully attained the leading profit dollars and pretax % profit in the nation for several locations managed. Remarkably increased store sales, reduced shrink, maintained a stable pr oductive staff, and received excellent reviews.

EARLIER CAREER COMPUTER CITY ~ ATLANTA, GA Store Manager MONTGOMERY WARD ~ HOUSTON, TX AND SAN ANTONIO, TX Store Manager / Department Manager / Merchandise Manager Inventory Manager / Operations Manager FAMILY DOLLAR STORE ~ AUGUSTA, GA District Manager TARGET STORES ~ REDWOOD CITY, CA Store Manager ZAYRE CORPORATION ~ ATLANTA, GA Store Manager

EDUCATION Associate s Degree in Accounting - SAN JACINTO COLLEGE, HOUSTON TX

PROFESSIONAL TRAINING Montgomery Ward Management Training Program

AWARDS AND HONORS Manager of the Year ~ Montgomery Wards

ACTIVITIES Boy Scout Leader and Girl Scout Dad | Christian City's Alzheimer's Charitable Ac tivities Equity Residential Food Drive Activities- Turnkey Services (annually) | Montgome ry Ward s United Way Program - Volunteer