Anna Martino 4 Three Elms Rd., Apt. 4 Branford CT 06405 203-889-6043 am11a98d0@westpost.

net Administrative Assistant in a Mental Health Organization ______________________________________________________ Profile Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and creative probl em solver who readily adapts to change, works independently and exceeds expectat ions. Able to juggle multiple priorities and meet deadlines without compromisin g quality. ______________________________________________________Key Skills Office Office Management Accounting/Payroll Reception Skills: Records Management Customer Service/Collection Calendaring Special Events Direct Mail Marketing Membership Sales

Computer MS Word MS Outlook MS Publisher Skills: MS Excel MS PowerPoint Oracle NBS Associate Target 1 Fundraising ______________________________________________________ Experience Bartlett Tree Experts- Guilford, CT, Administrative Assistant, 2005-2010

Responsibilities: Accounts payable and receivable; customer service and collecti ons; direct marketing and sales lead generation; other duties as directed by Sal es Manager and Sales Representatives. a a a a a a a a Recovered over $100,000 in bad debt. Generated one out of seven sales appointments. Maintained a 5% RR on target market direct mail campaigns. Developed income tracking reports to assist with sales projections. Managed office operations and Sales Representatives calendars. Reorganized office-filing systems to improve time efficiency and workflow. Reviewed clerical and personnel records to ensure accuracy and timeliness. Cut office costs by 5% by researching alternative resource solutions.

New Haven County Bar Association- New Haven CT, Program Assistant, 2001-2004 Responsibilities: Special event promotion; management of Lawyer Referral Service and intern staff; oversight to five special service committees; administrative support to Executive Director and Board of Directors. a Consistently met or exceeded Referral Service income quota by 5%. a Increased Membership by 10% and maintained an 86% retention rate. a Marketed and promoted bar services and special events to the public. a Revised existing Modest Means legal service policy and procedures manual Improving the quality of services while increasing revenue by promoting service to the public through a series of successful free aAsk a Lawyera consultations.

International OCD Foundation- Boston MA, Membership Director/Public Relations Li aison 1990-1998 Responsibilities: Development and implementation of membership and public awaren ess marketing plans to increase membership and associated revenue; coordination

and implementation of direct mail campaigns; design of promotional literature an d public presentations to broaden awareness of Foundationas mission. a Created Foundationas first information brochure, contributing to a 47% increas e in membership sales, from 6,000 to 12,000 within seven years. a Reduced mail costs by $1.00 per piece by introducing automated postal systems. a Researched and recruited top industry medical professionals for induction worl dwide Doctor Treatment Referral Program to promote treatment options to people w ith OCD (Obsessive Compulsive Disorder). a Promoted to Public Relations Liaison and attended all major trade show, media, and special events to promote mission and foster partnerships. ______________________________________________________________ Education Gateway Community CollegeNew Haven CT Expected 2011- Certificate Drug & Alcohol Recovery Counselor (DARC) Sacred Heart UniversityFairfield CT Bachelor of Science