Jim Irvine 3432 Piedmont Rd. Suite 4133, Atlanta, GA 30305 Telephone: 334.655.8500 Email: ji11b523e@westpost.

net ________________________________________ Professional Profile Operations and Development Specialist - Consumer Services Operations and Development Specialist with more than 15 years of experience in t he private/public sectors in building and strengthening unified performance-base d cultures. ________________________________________ Career Highlights Recruited specifically by President/CEO of iLearnSolutions to manage overall ope rational duties to increase profitability of existing business lines as well cre ate new business lines. Selected by Huntington Learning Centers' president to rebuild a struggling locat ion in New Jersey. Consequently, within 18 months completely repositioned and tu rned around New Jersey learning center from a location that the CFO wanted close d, to an above average functioning location. Coached and developed a base of 33 franchise operators that accomplished the fo llowing 2 items: 1) Achieved a 77% closing rate over the U.S. national average 6 6%; and 2) Increased the number of client service payments to 70% over the U.S. national average of less than 50% ________________________________________ Key Areas of Expertise High Standards of Ethics & Integrity; Staff Training & Development; Formal Prese ntations Including 'C-Level'; Conducting Performance Needs Assessments; Creating a Shared Learning Vision; Leadership by Example; and Facilitating Inter-Departm ental Cooperation. ________________________________________ Professional Experience & Accomplishments iLearnSolutions - Atlanta, GA July 2010 to Pre sent (iLearnSolutions is a newly formed education company operating for profit in b oth K-12 and Early Learning arenas. In addition, iLearnSolutions operates under a federally funded grant program that provides K-12 remedial education in the St ate of Georgia.) Vice President of Operations (July 2010 to Present) Provide overall direction an d guidance to the operational activities of iLearnSolutions with the objective o f maximizing growth and profitability as well as day-to-day leadership and manag ement to all company operations functions. * Rebranded and renamed company. Built two new lines of business resulting in $ 2.4 million of new business acquisition. * Implemented new software programs to track all necessary client information th us leading to faster invoicing and faster payments received. * Created, implement, and train new Telephone and Web-based Inquiry Process and well as Inquiry Tracking procedure methods to generate seamless workflow optimiz ation and improving response time to customers. * Developed and executed training courses aligned with iLearnSolutions and Georg ia State Standards ensuring 100% compliance.

* Established and manage Curricula Design Department to meet specific client nee ds.

Pitney Bowes - Dothan, AL February 2009 to January 2010 (Pitney Bowes is the world-wide industry leader in Mailstream Solutions, Distrib ution Solutions, and Image/Workflow Solutions. Pitney Bowes is an S&P Super Comp any with revenues exceeding $9 billion.) Senior Account Executive (February 2009 - January 2010) Manage account package o f more than 450 clients within the south Alabama and north Florida. * Operating at 84% of goal YTD. Best month at 190% of goal. * Ameliorated relationships with 6 key accounts to retain customer and instill t heir confidence with Pitney Bowes. * Generated 4% of new business through Conquests and Competitive Displacement Huntington Learning Centers - Oradell, NJ October 2 001 to May 2008 (Huntington Learning Centers is recognized by Start-up Journal (The Wall Street Journal's resource for entrepreneurs) as a top 25 performing franchise with annu al revenues exceeding $100 million.) Performance and Development Coach (2006-May 2008) - Scope of duties consist of o verseeing a sales base of 30+ franchise stores, generating net revenues of $15 m illion yearly through various revenue streams for this leading U.S. provider of supplemental education located in 37 states. * Provided '360 degree' coaching, evaluation and feedback for specific ongoing i nitiatives, which proved instrumental in expanding "monthly billable hours" for franchisees' client base to 28 versus the national average of only 16. As a resu lt, increased retention rate 20%. Senior Corporate Trainer - Learning and Development (2003-2006) - Primary duties focused on developing and launching instructional programs/courses for business clients, along with managing all media/material preparation. Additionally, reco gnized for excellent talents in expert facilitator, enthusiastic presentations, executive interaction, and subject matter expertise. * Demonstrated track record in facilitating adult learning theories coupled with practical sales techniques, follow-up strategies, and daily applications. Director (2001-2003) - Charged with all aspects of daily operations, sales initi atives, marketing strategies, promotions and product training. * Profitably increased revenue in 18 months by almost 300% and expanded sales 77 %. As a result, turned around a struggling location, into a cohesive, stronger a nd more motivated client base of 75+. * Charged with building and motivating a cross-functional team of 3 direct repor ts and 25 indirect reports, that resulted in increasing client retention 50% in 18 months. DeKalb County Public Schools - Atlanta, GA June 1994 to June 2 001 (One of Georgia's largest school systems, with over 100,000 students, collaborat es between home and school to maximize student academic and social success to pr epare them to compete in a global economy) Curriculum Designer/Trainer (1994-2001) - Responsible for designing and implemen ting comprehensive curricula, along with testing materials, performance evaluati ons, and collateral documentation.

________________________________________ Education Post Baccalaureate, Georgia State University, Atlanta, Georgia, 1994 BA Degree in Labor/Management Relations & English, Rutgers University, New Bruns wick, New Jersey, 1988