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MATTHEW J. EARLEY 129 Danville Trail H 770-443-9537 Dallas, GA 30132 me11b5c0c@westpost.

net M 678-523-8115 PROFILE Results driven, customer oriented manager with 10+ years of experience in retail management. Broad skills in managing retail departments, stores, and human re source functions in those settings. Maintained profitable retail operations wit h success in capitalizing on retail growth opportunities. * Visual Merchandising * Recruiting and Retention * Customer Management * In Store Promotions * Employee Relations * Sales Management * Inventory Control / Shrinkage * Staff Training and Mentoring * Specialty Retai l Operations * Loss Prevention / Security * Performance Management * Profit and Loss Manageme nt PROFESSIONAL EXPERIENCE RYLA TELESERVICES INC. MARCH 2010-PRESENT Founded in 2001, Ryla is a leading call center solutions provider with proven ex pertise in customer contact solutions and business process outsourcing. We provi de call center outsourcing and outbound call center services for organizations t hat require Excellent Interactions Every Time. Call Center Supervisor Kennesaw GA. (March 2010-present) Directly responsible for mentoring, and coaching a staff of up to 60 call center agents on a daily basis to achieve the highest in customer and client satisfact ion. Handled call center escalation calls when necessary to get our cases compl eted to achieve excellent customer satisfaction results. .Accomplishments: * I successfully brought my teams quality assurance score to 99.7% exceeding the goal of 98% achieving the number one spot out of 15 teams of agents. * My team achieved the number one spot for real time adherence to scheduling for several weeks during this project. * Several call center agents on my team have been recognized by the quality assu rance team and management for consistently having the highest SQA and RTA on th e team. SPORTS AUTHORITY. 2009-2010 The Sports Authority, Inc. ("Sports Authority") is headquartered in Englewood, C olorado. It operates over 450 stores in 45 U.S. states under The Sports Authorit y. The Company's website, located at is operated by GSI Comm erce, Inc. Sports Authority has a rich history, dating back almost a century, of being an industry leader in providing a wide assortment of quality, brand-name sporting goods. MATTHEW J. EARLEY Page TwO PROFESSIONAL EXPERIENCE (Continued) Operations Manager, Atlanta, GA (2009-2010) Executed the administrative functions of customer service, sales floor, inventor y management, cash office and human resource management of 25 associates. Compl eted daily, weekly, monthly reports of all operational functions of the store. Managed a sales volume of $5.5 in sales. I conducted daily and weekly loss pre vention audits Accomplishments: * I had all employees cross trained in other functions of the store to make them

more versatile and manage payroll better. * Exceeded sales of 106% to budget over previous year. STAPLES INC. 1999-2009 An office products company providing a range of office products (supplies, techn ology, furniture) and business services. Company has approximately 1,835 stores throughout the US and Canada and operates under various names in 25 countries in Europe, Asia, South America and Australia. Operations and Sales Manager, Atlanta, GA (2003-2009) Executed the administrative functions of customer service, sales floor, inventor y management, cash controls and human resource management of 18 to 24 associates . Directly responsible for all merchandising and planograms throughout the stor e. Completed daily, weekly, monthly reports of all operational functions of the store. Managed sales volumes of $3.5 - 6 million in sales. Achievements: * Received an award in 2006 for being #1 in bonus earnings and 110% to budget. * In 2007 received award for having the lowest associate turnover in district. * In 2007 received award for best payroll management in district. * Received award 2003-2009 for timely compliance on vendor returns. * Developed and mentored 12 associates to higher level management positions. * Attained top 10% in company mystery shop results. * Developed plans that reduced shrink in store significantly. Electronics Manager, Atlanta, GA (1999-2003) Directly responsible for training and coaching a staff of up to 8 associates on product knowledge and customer service to achieve outstanding results. Responsi ble for the sales volume of computers, electronics, software and wireless sales within department. Handled manager on duty responsibilities in the absence of a senior level manager. Achievements: * Developed a sales culture in store to achieve maximum sales and attachment rat e results. * Increased sales to 108% to budget in the first two years in position through m otivation and coaching associates. * Achieved extended protection goals up to 5% or better.

MATTHEW J. EARLEY Page Three PROFESSIONAL EXPERIENCE (Continued) COMPUSA INC., Marietta, GA 1992-1999 A leading retailer and reseller of technology products and services in the US wi th approximately 230 retail stores in over 90 metropolitan markets. Company sell s to private customers, small to medium-sized businesses as well as to corporate , government and education customers. Software Manager, Marietta, GA (1995-1999) Hired, trained, and coached a staff of up to 8 associates. Directed sales floor activities, assisted customers and addressed customer concerns. Responsible fo r implementing weekly and monthly merchandising plans. Achievements: * Executed the training and sales goals of store and training center.

* Organized a successful launch of Microsoft Windows 95-98 in store and at local trade show. Hardware Sales Associate, Warwick, RI and Marietta, GA (1992-1995) Sold a wide variety of PC and Macintosh computers. Qualified customers and con figured PC's to meet specifications. Achievements: * Achieved sales quotas and extended service plan goals. * Received Associate of the Month award. EDUCATION Community College of Rhode Island Associates in Science Degree - Retail Management, 1990