MICHAEL T. RONDEAU 33 Sharron Drive South Easton, MA 02375 Telephone: 508-238-9874 Email: mr11c3a78@westpost.

net PROFESSIONAL SUMMARY Extremely capable customer-service orientated and organized individual with over ten years of experience in the business world. Accomplishments include a prove n ability to perform under pressure in a fast-paced environment, effectively man aging expectations, schedules, and cross-functional relationships. Exceptional t ime management skills combined with extensive retail, business, clinical, medica l and pharmaceutical knowledge as well as the ability to multi-task. A team ori ented and results-driven individual who became the go to person for troubleshoot ing as well as crisis management and effectively handling customer service issue s. EDUCATION: Advanced Drug Store Management Class 2007 Pharmacy Tech Certified with PTCB and the state of Massachusetts Bio-hazard and Hazmat trained Bridgewater State College, Bridgewater, MA Bachelor of Arts Degree in Communication, minor in Management, 2005 Deans List Communication Studies in Theatre Arts Communication Studies Research, Organizational Communication, Business and Profe ssional Communications, Seminar: Rhetoric of Diversity, Human Resources Managem ent, Labor Relations, Marketing Principles, Accounting and Microeconomics PROFESSIONAL EXPERIENCE: WALGREENS, Brockton, MA August 2006 December 2010 Executive Assistant Manager (June 2007 December 2010) Effectively supervised, interviewed and trained new employees, dealt with disci plinary action and performance reviews, as well as salary/bonus recommendations for staff of 30 employees. Handled various day-to-day pharmacy operations includ ing, financial reporting of all daily operational statistics, including payroll, cash control, shrink reduction and drug inventory and reporting. Processed ins urance claims and medical prescriptions as well as updated customer information in data base. Fielded questions on medications from customers and liaised with insurance agencies on finding alternate medical/insurance solutions. Coordinated community events such as flu shot clinics, health screenings and general health and welfare awareness. Assistant Manager (August 2006 June 2007) Worked with Pharmacy in processing insurance claims and prescriptions. Handled v endor inquiries and dealt with various issues resulting from day-to-day operatio ns within the healthcare environment. Exhibited cash control. Organized promotio nal merchandising. Coordinated the application of advertised signage on store pr oducts. Maintained department management of products. * Michael T. Rondeau Page 2 THE SOCIAL SECURITY LAW GROUP, Braintree, MA July 2005 June 2006 Client Service Representative Heavy interaction with the public and go-to person for various issues. Intervie wed, assisted and completed all necessary forms for clients regarding Social Sec uritys Administration process; accurate recordkeeping and attention to detail. Effective communicator and problem solver in relation to client claims. Researc

hed, managed and accurately updated client medical records. Liaised with the So cial Security Administration hierarchy as well as with various state, local and federal agents and insurance companies on clients behalf. Maintained data for g overnment reports. BERTUCCIS RESTAURANT, Brockton, MA March 2004 July 2005 Waiter Provided excellent customer support and sell-through on all food and beverage pr oducts. Assisted in various management duties including customer issues and com plaints. Financial reporting of daily sales. Knowledge of Massachusetts State Health Regulations. THE HOME FOR LITTLE WANDERERS, Walpole, MA July 2000 March 2004 Counselor Provided steady leadership in disciplinary role for boys ages 10-15 years of age . Coordinated with management to product the best environment and treatment for children. Researched and created various educational and developmental program s. EASTON FAMILY GOLF CENTER, South Easton, MA February 2000 July 2000 Salesman/Cashier Assisted in the sales and returns of golf equipment, apparel and footwear in the pro-shop. Managed the inventory and cash balance reporting. Cashier for snack bar and oversaw the sales and maintenance for the miniature golf course, drivin g range and batting cages. FERNANDES LUMBER, South Easton, MA July 1999 December 1999 Salesman All facets of customer service and sales of hardware and lumber products. Inven tory control, maintained adequate stock in the lumberyard; troubleshooter. COMPUTER SKILLS: Microsoft Office Suite, Outlook, AS Inventory Control System; Intercom Plus; Sto renet; KPI Performance Indicator OTHER: Extra Mile Award in 2008 Michael G. Gallaher Memorial Scholarship 2004 Fitzpatrick Memorial Scholarship 2000 References furnished upon request