GARY A. ZERHAN 312 Harbor Drive Anderson, South Carolina 29625 Email gz11b7034@westpost.

net Cell 678-521-2361 QUALIFACATIONS SUMMARY: Senior Risk Control Director who is recognized as a performance oriented leader. Built credibility within agencies by establishing high performing Risk Control departments throughout the country. Hired high potential reps and mentored them to the top of their game. Regarded as a leader who is extremely effective in t he following areas: World Class Customer Service Workload Management Policy/Procedures Audit Process Design Strategic Planning Performance Management Staff Recruitment and development Multisite Operations Project Management Budget Projections and Development PROFESSIONAL EXPERIENCE: CNA INSURANCE COMPANIES (Multiple HO and Field Assignments) National Quality Risk Control Director- HO RC Group 2006-2009: Reported to the Senior VP Risk Control. Developed a profit driven Risk Control a udit process that crossed all P&C business segments and lines of business bringi ng world class service to field operations. Process included working closely wit h underwriting counterparts. Built the Corporate audit procedures to be more results oriented versus Complia nce oriented. Led team of branch directors to develop new QC forms within an excel workbook raising the bar on performance. Developed a roll-up worksheet to more effectively analyze data points. Score trends improved from the mid 80s to low/mid 90s.Completed 12 audits per y ear identifying critical corporate issues contributing to profit. . Expanded the audit process from Middle Markets to include Equipment Breakdown, Small Business and Specialty Lines helping to drive profit. Risk Control AVP- Southeast Region 2002-2006: Reported to the Senior Vice President- Southeast Region. Responsible for leading the risk control staff delivering products and services through a number of delivery systems. Significantly improved our reputation with agency panels throughout the region. Successfully lead the CNA Southeast Region including 5 directors, 4 managers an d 81 Risk Control staff members meeting both corporate and branch objectives. Budget for this operation was $14 million; Risk Control Field Operations met bu dget goals. Led the country in the number of schools presented to business segment groups i n both number and quality, delivering key RC concepts in an efficient manner. Mo re than half were co-branded with agencies building upon our agency partnerships . Built the most successful trainee program in the company specifically designed for the southern states with these reps operating at a high level. With Risk Control contributions including highly effective risk selection proce dures, the South was awarded 2006 Region of the Year. Vice President and Risk Control Manager 1994-2002: Reported to the Branch Vice President who had oversight for the branches listed below. This included close working relationships with leaders of all branches an d departments to insure business goals were achieved. Managed multi-branch operations including: Nashville, New Orleans, Little Rock,

and Oklahoma City with very diverse books of business. Three of the four branches received the Chairmens Award for excellence includin g RC recognition for high performance. All branch profit trends within the top ten of all CNA branches. 40% of my time was dedicated to Controller activities for the Nashville complex President providing up to date financial data for each branch. Chicago Risk Control Manager 1989-1994: Reported to the Branch Manager. Reorganized the department which was in complete disarray. Realigned the organization to meet the needs of the branch. Developed consistent objectives for the supervisors resulting in consistency wi thin the RC area and branch.. Maximized resources to meet all workflow issues exceeding standards. Branch designated most profitable and branch of the year 1991. Indianapolis Risk Control Manager Cincinnati Risk Control Manager Detroit RC Rep and Supervisor 1985-1989 1983- 1985 1977- 1983

Educational Background Graduated Western Michigan University; BS 1972 References available upon request.