DONALD H. HEMPHILL, JR. 15 Tannery Brook Road * Gorham, Maine 04038 dh4bf142@westpost.net * 207.839.8354 (Home) * 207.831.

3645 (Cell) REGIONAL OPERATIONS EXECUTIVE with comprehensive experience in * Strategic Planning & Execution * Driving Operational Excellence * Client / Employee Satisfaction * Shrink Reduction / Loss Prevention * Retention & Succession Planning * Retail / Pharmacy Chain Effectiveness * Business Development Planning * Contract / Vendor Negotiation * Market Share Penetration & Growth * Coaching / Mentoring / Motivating Visionary, strategic, and achievement-oriented Regional Director offering a dist inguished career in leading highly regulated, retail pharmaceutical chains to hi gher performance by driving continual growth and improvement of people, processe s, and programs. Demonstrated success in triggering innovative change by identif ying critical issues, improving competencies, and setting vision to achieve goal s. Conceptual decision-maker possessing courage to make tough choices, accomplish o bjectives, and manage change. Persuasive communicator skilled at building, stren gthening, and retaining relationships with vendors, partners, peers, staffs, and customers. PROFESSIONAL EXPERIENCE RITE AID CORPORATION - Harrisburg, Pennsylvania 2006 to Present Served as Regional Executive for one of nation's leading drug store chains with more than 4,900 store operations with 31 states and the District of Columbia. Pharmacy District Manager, Southern & South West Maine (2009 to Present) Drive overall sales and operational performance of 25 regional retail locations, generating $98 million in products revenues and $1.52 million in prescription s ales. Conduct periodic reviews and analysis of general merchandise, budget, sale s, inventory, payroll expenses and loss prevention areas, identify deficiencies, and implement corrective action plans. Hire, mentor, and develop team of 58 Pha rmacists and manage 126 support associates. Selected Achievements: * Initiated processes for controlling shrink to $450,000 annually, achieving top divisional status for highest dollars and amount over plan. * Stabilized staffing issues within region by effectively recruiting and hiring 10 new, highly qualified pharmacists. * Successfully script growth performance in 11 stores by implementing and monito ring metrics for automatic courtesy refills, pure deletes, customer service inde x scores, and other key performance indicators. Pharmacy District Manager, Greater Portland / Lewiston / Auburn Markets (2007 to 2009) Developed and initiated strategies for boosting sales and improving operational performance of stores within Lewiston - Auburn areas. Evaluated production stati stics and operational procedures, ensuring compliance with corporate practices a nd programs designed to maximize potential sales, script growth, margins, and pr ofitability. Coached and mentored Pharmacy Managers on techniques for operating efficient pharmacies focused on achieving sales, script growth, and profit margi ns defined by corporate office. Selected Achievements: * Eliminated understaffing in stores by replacing and recruiting new pharmacists and technical associates, resulting in substantial improvement in employee mora le and customer service scores. * Designed and tested "We Care" customer cultivation program focused on securing prescription business from regular store patrons; success of program led to com pany-wide implementation.

Pharmacy District Manager, Concord, New Hampshire (2006 to 2007) Promoted into position due to successful leadership within single retail operati on. Drove achievement of $115 million in annual sales, $2.18 million in prescri ptions, and controlling of $12.2 million payroll budget by monitoring and provid ing needed feedback on individual store performance. Maintained and developed st rong operational team by enhancing training standards, improving scheduling, and promoting internal growth opportunities to all levels of staff. Selected Achiev ements: * Achieved recognition of Pharmacy District Manager of the Year for outstanding performance in sales, EBITDA, and payroll management. Pharmacy Manager, Westbrook, Maine (2006) Oversaw efficient operation of high volume pharmacy, including customer servicin g, inventory management, staff scheduling, merchandising, budgeting and procurem ent. Supplied guidance, advice and technical responses on proper drug usage, si de-effects and possible interactions. Provided hands-on leadership to 2 Pharmaci sts and 6 technicians responsible for delivery of personalized customer service and generation of $4.2 million in sales. Selected Achievements: * Elevated customer satisfaction survey scores from 40 to mid 70s by providing e xemplary servicing to all patrons, improving morale and enhancing scheduling and operational programs. HANNAFORD BROTHERS - Gorham, Maine 1994 to 2006 Managed opening and operation of pharmacies owned by one of the world's largest food retailers, Delhaize Group, and provided services to patrons within Maine, M assachusetts, New Hampshire, New York and Vermont. Pharmacy Manager Led all aspects of customer services, inventory management, staff training, budg et management and payroll control. Provided technical responses related to cust omer prescription inquiries. Worked closely with physicians on medication orderi ng, refill requirements, formulatory guidelines, and generic replacement. Intera cted with representatives of pharmaceutical companies on introduction of new pro ducts. Developed and implemented strategic short- and long-range plans related t o sales and prescription growth. ** ** ** Additional experience included Staff Pharmacist and Pharmacist Float with LaVerd iere's Super Drug Stores EDUCATION AND CREDENTIALS Master in Business Administration / Healthcare Management, 2004 UNIVERSITY OF PHOENIX - Phoenix, AZ Bachelor Degree in Pharmacy UNIVERSITY OF CONNECTICUT, SCHOOL OF PHARMACY - Storrs, CT Licensed Pharmacist in Maine, New Hampshire, Vermont, Connecticut and Florida APhA Certified Immunizer Certified in Administration of Drugs and Immunizations - State of Maine Professional Organizations Member - Maine Pharmacy Association Member - University of Connecticut Alumni Association Member - National Eagle Scout Association Community Involvement Committee Member - Big Brothers / Big Sisters Southern Maine - Bowl for Kids Sak es (2006 - 2008) District Corporate Coordinator - Children's Miracle Network District Bowl-a-Thon (2008 - 2009) Sponsors Coordinator - Tri-for-a-Cure Women's Triathlon (2009-2010)