FRANK LESSING 3760 E. Snavely Ave. Kingman, AZ 86409 Home: (928) 681-2230 Mobile: (928) 530-0101 fl11418fc@westpost.

net CHIEF EXECUTIVE OFFICER Association & Non-profit Expertise Highly qualified Executive Manager offering more than five years of Association Management and MLS experience within the real estate industry. Results-focused and effectual leader with proven ability to build membership and increase non-du es revenue. Talent for proactively identifying and resolving problems, controll ing costs, and maximizing productivity of staff. Advanced computer skills. Experience and Strengths in: * * * * * * * * * * * * * * * * * * Strategic Planning and Implementation Real Estate Trends and Issues Professional Standards Administration Generational Issues Government Affairs at All Levels MLS Administration Member Recruiting and Retention Conflict Resolution Office Management Staff Development Budget, Finance, and Accounting HR Responsibilities Written and Oral Communication Payroll Administration Risk Management Website Maintenance Vendor Management Contract Negotiation

PROFESSIONAL EXPERIENCE Sarah's House Foundation, Inc. - Kingman, AZ 2009 - Present CONSULTANT Originally recruited as a Consultant on a pro bono basis to analyze and report t he financial condition and loses of this 501(c)(3) child and family advocacy cen ter after the Board of Directors became aware of major discrepancies in the fina ncial reports. Further work involved recommendations to resolve current issues and implementation of multiple Policies to eliminate possible future occurrences . * Wrote entire Policy Statements Manual to ensure smooth operations consistent with the By-Laws and Mission Statement, providing checks and balances to safegua rd the center's finances and Officers and Staff. * Re-wrote Employee Manual to comply with all HR laws and regulations Simi Valley/Moorpark Association of Realtors, Inc. - Simi Valley, CA 2008 2009 CHIEF EXECUTIVE OFFICER Hired to assume the Association Executive position and all related responsibilit ies for this 500+ Member non-profit REALTOR(R) Association and its subsidiary fo

r-profit MLS Corporation, including participation in the Ventura County Regional Data Share (VCRDS). This position was eliminated due to a merger with a larger Association. * Increased non-dues revenue (merchandise Service Center sales) by over 10%. * Increased Member Satisfaction & Retention by increasing Member Services. Kingman/Golden Valley Association of Realtors, Inc. - Kingman, AZ 2004 - 20 08 CHIEF EXECUTIVE OFFICER Originally hired as an Office Manager. Quickly promoted to Association Executiv e for this 195 Member non-profit REALTOR(R) Association and its for-profit MLS s ubsidiary. * Increased efficiency of office and restructured the Staff and their duties * Increased Membership from 195 to 522 Members. * Increased non-dues revenue (Board Store sales) by over 20%. City of Kingman (K.A.R.T.) - Kingman, AZ 2003 - 2004 TRANSIT OPERATOR One of the four (4) original drivers for this newly formed transit system servic ing Kingman and its surrounding areas. * Maintained a high degree of Customer Service for Kingman Area Regional Transi t. * Assisted in the office with Customer Service tasks, dispatching, maintaining documents, and writing State and Federal Grant requests. Alston Development - Kingman, AZ 2001 - 2003 CONSULTANT/MANAGER Hired as an independent contractor to start up and manage this convenience store , gas station, and Deli until owners were comfortable in all operations. * Developed complete business plan and designed the floor plan for a Convenienc e Store/Fuel Station including a Deli/Take-Out. * Determined all product mix and fixture needs, set-up all equipment, fixtures, and merchandise, acquired vendors and suppliers, and coordinated deliveries. * Taught owners complete management and operations of the business. Tri-Valley Distributing - Kingman, AZ 1999 - 2001 MANAGER Primary accomplishments while working for this Convenience Store Company were: * Increased profits for C-Store with Gas Station by 35%. * Managed an ancillary small, Bulk Oil Warehouse, increasing sales by 22%. * Managed an ancillary Pacific Pride diesel station as well. * Delivered a high degree of Customer Service. Petco Animal Supplies - Saugus, CA 1997 - 1999 MANAGER Highlights of accomplishments while in this Retail Management position are: * Increased sales and profit by an average of 12% per year in a highly competit ive market. * Hired, trained, motivated, and supervised all Staff, consisting of five (5) a ssistant managers, and fourteen (14) regular employees. * Exceeded all requirements for bonus programs. COMPUTER & SOFTWARE PROFICIENCIES * Quick Books Pro 2009 and Premier 2005

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Outlook and other E-mail systems MS Office Suite 2007 Skype and Go To Meeting Social Networking Platforms Paragon MLS System Rapattoni Magic 8 Membership Management Rapattoni MLS System Rapattoni NetMagic Membership Management InnoVia MLS System SUPRA software, keys & lockboxes MongoFAX NAR Get Active Software Platform Website Building & Maintenance

EDUCATION & CREDENTIALS Bachelor of Science, Business Administration - Currently pursuing degree - 54 Cr edits Completed Associate of Art, Art - (GPA 3.85) - American River College, Sacramento, CA Certificate in Strategies in Nonprofit Management - University of Chicago, Chica go, IL REALTOR(R) Certified Executive - National Association of REALTORS(R), Chicago, I L REALTOR(R) Association Management - National Association of REALTORS(R), On-line course MILITARY United States Air Force - Final Rank: Sergeant (E-4) - Honorable Discharge 971 - 1974 1