CHRISTOPHER B. GORDON 24252 E. Glasgow Circle * Aurora, CO 80016 cg11e9d54@westpost.

net ________________________________________ Professional Profile Chief Operations Officer *

Cell: (303) 619-2320

Senior VP, Operations *

VP, Client Services

Accomplished senior operations executive with over 20 years of experience drivin g incremental revenue, delivering significant cost reductions and improving oper ations and customer satisfaction. Proven ability to boost financial metrics and lead cross-functional teams to surpass corporate objectives. Business leader w ho leads programs from conception, develops competitive strategies and negotiate s critical inter-company alliances. Track record of routinely managing large, g eographically-separated organizations while delivering vision and aligning goals to achieve desired results. Demonstrated capability to effectively manage mult imillion-dollar operating expenses and capital budgets. Career Highlights *Saved $15M+ in network expenses in one year following the integration of seven acquisitions with potential savings opportunity of up to $150M over five years. (Level 3) *Enabled the gain of $35M+ in annual revenue by streamlining the provisioning pr ocess and initiating cross-training programs and ensuring strict process adheren ce. (Level 3) *Recognized by JD Power for best customer service across the industry by scaling the customer organization as the Company added one million new customers each y ear. (EchoStar) Core Competencies Strategic Alliance Building hip Project Management ovements Process Re-engineering Growth Professional Experience Level 3 Communications, Inc. 2001 to 2 010 $3.7B telecommunications and information services company. VP, Global Network Services, Planning & Engineering (2006 to 2010) Reporting to the President of Global Network Services, held complete responsibil ity for all planning, engineering, and augmenting of the second largest fiber ne twork in the world. Full management oversight for a global $400M capital budget responsible for upgrading and integrating the network. Managed five organizati ons comprised of 225 employee owners as well as 100 India-based contractors. Fu rther managed operating and expense budget of $50M. Developed and managed all t hird-party and vendor contracts which accounted for approximately $150M in annua l spend. *Saved $15M+ in network expenses in one year following the integration of seven acquisitions with potential savings opportunity of up to $150M over five years. Teambuilding & Leaders Client Services Productivity & Performance Impr Budgets & Forecasting Cost Reductions & Profit Strategic Planning

*Consistently delivered a $400M capital budget on time and under budget for two consecutive fiscal years. *Improved customer satisfaction by over 15% (from 56% to 71% ratings) in under o ne year by building a new planning team to focus on mid-market networks and reha bilitate the network. *Improved customer experiences by reducing installation cycle times by 30%. *Integrated multiple planning and engineering teams by identifying best practice s and standardizing management, process and systems. VP, Global Network Services, Customer Care & Delivery (2001 to 2006) Responsible for the development of relationships with Company's most strategic c ustomers that contributed 80% of total revenues. Led a team that identified key performance indicators of importance and developed custom scorecards. Created service improvement plans as needed and tracked performance both internally as w ell as judged by key customers. Held complete responsibility for the activation and turn up of all new services including voice, Level 3 Communications, Inc. (cont'd) IP data and transport. Worked to improve performance and financial metrics incl uding cycle time, on-time performance and mean time to restore. *Enabled the gain of $35M+ in annual revenue by streamlining the provisioning pr ocess and initiating cross-training programs and ensuring strict process adheren ce. *Collaborated with Field and Planning organizations to reduce delivery intervals (cycle times) by 30% and improve customer experience. Confidant, Inc. 2000 to 2001 Start-up communications company. SVP, Operations & Customer Care Served in key leadership role reporting to the Chief Executive Officer that cont ributed value-added expertise, significant cost reductions and growth within a s tart-up ISP environment. Developed, designed and assembled a $5M customer care and service organization. Managed all daily operations including development, f acilities, security, telephony, data, training and vendor relations. *Developed venture capital presentations to raise $10M in funding. Composed bu siness plan draft for strategic direction and funding initiatives. *Grew the customer base from zero to 300 in six months and managed technology in frastructure and internet data center where Confidant product resided. *Integrated voice, data, and chat to maximize efficiency in contact routing and support for customers. *Oversaw alliance partner relationships, ensuring end-to-end product delivery. EchoStar Communications 1998 to 20 00 $12B technology provider and satellite services company. VP, Call Center Operations & Customer Care Recruited to manage three internal customer service centers and one external cal l center, reporting to the EVP of Operations. Managed all customer service oper ations supporting two million customers and twenty million inbound calls annuall y. Provided support for organization with a $17M operating expense budget and 2 ,500 employees. *Recognized by JD Power for best customer service across the industry by scaling the customer organization as the Company experienced double-digit growth and ad ded one million new customers each year. *Developed an RFP and selected a new billing system then led the transition and installation of the new platform, enabling process improvements and reduced hand

ling times. *Developed an integrated approach to customer service and approved telemarketing initiatives and sales programs to drive incremental sales. *Introduced automated solutions to improve the efficiency of call handling pract ices. Tele-Communications, Inc. (Acquired by AT&T Broadband) 1994 to 1998 Major U.S. cable television provider. Director, Call Center Operations (1996 to 1998) Responsible for all customer service as well as the technical, installation and maintenance departments for multiple regions supporting approximately one millio n customers and seven million inbound calls annually. Full responsibility for P &L and operating budgets as well as the delivery of specific performance measure s. *Managed a $30M capital budget to design, retrofit and construct two new call ce nter facilities in Denver, Colorado and Boise, Idaho. *Improved customer metrics to meet compliance with industry standards, including hold times, abandonment rate and outage rate. *Helped to develop a customer service organization providing market focus and im proved deployment of resources. Managed consolidation and call migration of one million customers.

Education Florida State University, Computer Science & Business Administration, 1985 Tallahassee, FL