ROBERT J. METZGER 13714 Bowden Creek Dr. * Cypress, TX 77429 * 281-246-4295 (H) * 281-460-9417 (C) * rm12002f2@westpost.

net OPERATIONS MANAGEMENT PRINT AND FRANCHISING Trusted operations management professional with demonstrated record of increasin g sales and market penetration through process improvements, strategic alliances and leadership. Able to quickly and decisively evaluate projects, solve problem s analytically and implement solutions. Successfully integrated latest printing/ graphic arts technology and practices into a thriving, full-service commercial p rinting business. Operations Management * Franchise Development/Operations * Business Development * Operations Improvement Digital Printing/Graphics Technology * Brand Management * Financial Analysis * S ales & Marketing CAREER EXPERIENCE ICED, Cypress, TX 2003-2010 Chairman and CEO, Print/Pack & Ship Brands Oversaw all aspects of franchise operations including financial analysis, sales/ marketing initiatives, end of term consultation with franchisees, guidance on eq uipment purchases and general business operations. Established vendor sponsorshi p of franchisee events as a result of well maintained relationships with primary providers. Key Achievements: * Recruited and established focus groups with a 2 year commitment resulting in a 28% increase in sales. * Served as Chairman and CEO of 6 franchise brands: Kwik Kopy Business Centers, Kwik Kopy Printing, The Ink Well, Franklin's Printing, American Wholesale Thermo graphers, and Parcel Plus. * Participated as a member of ICED board of Directors. RJM & ASSOCIATES, CONSULTING SERVICES, Cleveland, OH 2001-2002 President/Owner Assisted small and large commercial printers with operations, workflow/productio n, sales, and marketing. Provided educational instruction via seminars and works hops for various clients focusing on digital printing. Provided services for num erous clients including equipment vendors, franchising companies, industry assoc iations and printing companies. Key Achievements: * Helped clients achieve significant cost savings reductions through improved wo rkflow and production, resulting in annual savings ranging from $40,000 to $175, 000. * Prepared educational workshops for client employees, providing instruction on various technological improvements. PREVIOUS EXPERIENCE TOTAL REPRO, INC., Middleburg Hts., OH President * Grew business from ground up generating sales of up to $2M. * Pioneered digital printing applications. * Managed a production facility with 25 employees providing a variety of service s including design, full offset and digital printing, bindery, and mailing servi

ces. * Generated annual revenues of $2-$3M. CITY BLUE PRINTING COMPANY, Cleveland, OH Sales Manager * Supervised a team of four outside sales people and two inside sales people. * Provided reprographic and photographic services architectural firms, engineeri ng firms and contractors. * Generated annual revenue totaling $3-$4M. DAVY MCKEE CORPORATION, Independence, OH Director, Office Services * Oversaw operations for this engineering and construction management firm servi cing the iron, steel and petrochemical industries. * Directed over 100 employees at this facility and offices in other cities and l ocations worldwide. EDUCATION Course of study: Business Management LAKELAND COMMUNITY COLLEGE, Kirtland, Ohio Course of Study: Business and Marketing Professional Development CLEVELAND STATE UNIVERSITY, Cleveland, Ohio PROFESSIONAL DEVELOPMENT 6 Day Leadership Course, Chryssalis Partners Design, Print and Management Courses, GATF Production Management, Digital Workflow Solutions, Print on Demand, Fulfillment, Mailing Operations and Web-Based Tools/Applications, National Association of Pr inting Leadership PROFESSIONAL AFFILIATIONS Visual Communications Manager Association (Past President) National Association of Quick Printers (Previous Board Member) Worldwide Electronic Print Network (Founding Member) TECHNICAL SKILLS Microsoft Office Suite PowerPoint Outlook