LISA G. WHITEHEAD 5532 Taylor Road River Oaks, TX 76114 817-899-1110 lw1204d66@westpost.

net SUMMARY * Skilled in all aspects of office administration, organization of filin g systems, use of electronic office equipment, handling multi-line phone systems , reception, data entry, coordinating with staff, scheduling appointments, banki ng, and accounts receivable. * Well-developed communication skills demonstrated through professional verbal a nd writing abilities, client relations, marketing expertise, customer service sk ills, training new employees, and the ability to produce in-depth reports and co rrespondence. * Knowledgeable in computer operations and applications including Windows, Micro soft Word, Excel, Access, PowerPoint, WordPerfect, Internet, E-mail, and basic t yping and keyboarding skills. PROFESSIONAL EXPERIENCE Office Manager/HR Assistant NW Sign Industries Ft. Worth, TX Jan 2009-Aug 2009 * Processed all new-hires, including benefit enrollment, orientation, and drug t esting. * Prepared weekly payroll for 40+ shop and install employees in MAS200. * Conducted employee performance reviews, write-ups and terminations. * Disbursed per diems. * Maintained $2,000 petty cash account, and $5,000 checking account. * Maintained office supplies and equipment. Office Manager Max Mechanical A/C & Heating Arlington, TX July 2005-July 2008 * Created and maintained database and paper files for 700 residential and 500 co mmercial customers. * Primary point of contact for customer issues, including scheduling all install /repair appointments, invoicing, obtaining customer financing, and resolving com plaints. * Created and maintained daily work schedule to ensure the completion of all new equipment installs, service calls, and sales appointments, as well as dispatchi ng technicians on emergency calls. * Dispatched and tracked technician time for customer maintenance and billing, * Prepared weekly payroll and payroll reports for off-site accountant. * Performed all accounts payable and accounts receivable functions * Made bank deposits and monthly sales tax and payroll tax payments. Fleet Maintenance Thrifty Car Rental DFW Airport February 2003-July 2005 * Performed preventative maintenance on all fleet vehicles as needed. * Performed safety inspections on all new incoming fleet vehicles. * Inspected all incoming vehicles for damage and reported to Subrogation Departm ent for collection. Store Manager Valvoline Instant Oil Change Dallas, TX May 2000-February 2003 * Oversaw training and ensured the promotion of employees according to strict co mpany guidelines. * Maintained all shop equipment according to manufacturer's specifications * Consistently exceeded monthly sales goals set by area manager. * Prepared weekly payroll and corresponding reports for home office. * Maintained inventory levels and completed end-of-month inventory counts of all parts and equipment.

EDUCATION Some course work completed TCCD South Campus Associates of Applied Science/Automotive Tech. 2010-Pre sent Diploma Howe High School Howe, TX 1987