PAULETTE FINDLEY PAULETTE FINDLEY 5513 EMILY CIRCLE, ELLENWOOD GA, 30294 (404) 509-4394 pf1208f88@westpost.

net QUALIFICATIONS SUMMARY Dedicated Office Manager with five years of management experience; handled broad range of Human Resource Specialist functions and services. Strong drive to cultivate the skills required to thrive in a demanding business environment. Possess initiative to meet demand of ambitious organizational objectives. CORE STRENGTHS * Knowledge of HR principles practices and processes. * Highly skilled in verbal and written communication. * Planned, organized and conducted workshops to educate new employees about policies, guidelines and regulations. * Ability to strike appropriate balance between employee and company needs. * Enthusiastic, motivated and talented. * Problem sensitive with ability to adhere to strict confidentiality. * Persuasive skills, resourceful, ability to multitask and great with time management. * Managed expense report, petty cash disbursements and bank deposits. * Commendable sales goal, accolades and feedbacks that generated more referrals. PROFESSIONAL EXPERIENCE FARAX INTERNATIONAL Atlanta, Georgia _Project Manager (2006-2009)_ Financial decision maker, handled accounts payable, risk management and market analysis. * Organized tasks/workforce and managed resources; operated as team

player to complete renovation and remodeling projects. * Financial decision maker; handled accounts payable, risk management and market analysis. * Delegated tasks and responsibilities, managed resources to complete projects. * Planed and scheduled project timeline and tracked project milestones. * Identified and resolved issues within project team. * Broaden listening skills to ensure efficiency. * Interviewed and conducted background checks on potential clients or to establish credit worthiness and enhanced purchase options. * Prepared weekly payroll. SOUTHLAKE MORTGAGE CORPORATION Atlanta, Georgia _Human Resource Coordinator (2006-2008)_ Coordinated HR activities and assisted in developing the monitoring systems: compensation, recruitment, personnel policies, regulatory compliance and maintained records of 35+ employees. * Consulted with management and employees on matters relating to: discipline, grievance, organizational development, termination, performance evaluation, appeal, problems, complaints and referrals. * Handled employeesa handbook, timesheet, policies hiring process and participated in Job Fairs and Community Outreach. * Brokered secondary mortgage loan by almost 83% over 3 years; majority of which had credit issues that required financial and credit analysis. * Marketed new mortgage products and assisted clients in securing financing from prime and third party mortgage lenders. * Worked on or have lead special projects as member of other teams. GOLDEN MORTGAGE FINANCIAL Atlanta, Georgia _Manager (2003 a" 2006)_

Managed and organized recruiting, evaluation and training of 22 employees. Facilitated mortgage workshops with realtors and mortgage lenders to develop and administered programs and procedures to increase production and ensure compliance with federal and state mortgage guidelines. * Assisted in job description development, placed job announcements, reviewed applications, and conducted background check. * Managed new hire process; offer letters, pre-employment qualifications and orientations. * Assisted with personnel/payroll inquiries; assist with employees records, acted as liaison between staff and management. * Conducted desk audits and researched opportunities for improved services to clients. * Evaluated and consolidated lenders to maximize efficiency and revenue. * Formulated procedures for retention, retrieval and protection of employees and clients records. * Analyzed financial status, credit and property evaluation to determine feasibility of granting loan. * Developed strong partnerships with account executives to positively influence organizational results. * Managed and oversaw mortgage functions to ensure all loans were processed efficiently and on time. * Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance and ensured proper accountability of office supplies/equipment. CIGNA a" GREAT WEST LIFE HEALTHCARE Atlanta, Georgia _Claims Analyst (1997 a" 2003)_ * Conducted policy review, determined eligibility, interacted with providers to verify procedures, obtained medical documents to support procedures and determine payment compliance with policies and HIPAA regulations. *

Analyzed medical reports, using applicable benefits structure and policy plans/allowances. * Processed claims, adjusted claims and coordinated benefits with other policies. Controlled claims expense, maintained accurate file of fraudulent providers and inventory of reimbursed claims. (PPO, POS, Medicaid, and Medicare). * Utilized mainframe systems (HCFA 1500 / UB92), payments review for accuracy. * Processed medical, dental and vision claims. EDUCATION & TRAINING Strayer University, _MBA Human Resource Management_ (Atlanta, Georgia) Cuttington University, Bs_. Economics _(Liberia) Capstone Mortgage Institute, _Mortgage Specialist_ (Atlanta, Georgia) SKILLS * MS Word * MS Excel * MS Power Point * Encompass (mortgage loan app) * HCFA-1500(insurance claims) * Calyx Point Data (mortgage loan app) HONORS AND ACTIVITIES Analyst of the Month / Great West Life Healthcare (1999, 2001 and 2002) B CA G - Vice President (2010-Present) Christian Fellowship Baptist Church-Sunday School Volunteer (2002-2007)