Thomas E. Abruzzese 174 Valley Stream Circle Wayne PA 19087 Mobile: 610-547-0397 Email: ta120c66a@westpost.

net Career Profile Extremely strong record of success in building and delivering solutions. Excell ent motivational and communication skills. Exceptional ability to establish pro ductive and quality business units. Strong manager who provides concise and cle ar direction while demanding the very highest level of standards for ethics and excellence. A team player in creating strategies that are designed for maximum return at the lowest possible costs within the following competencies: Professional and Client Services Service Delivery Acquisitions/Mergers and Consolidation Program and Project Management Vendor Mgmt and Contracts Division and Business Unit P&L * Proven ability to cultivate productive relationships with key decision makers and manage personnel on a global basis to achieve corporate goals. Excellent qu alifications in strategic planning with comprehensive knowledge of management, o rganizational development, team building and project execution. Professional Experience Principal Consultant - PMO January 2006 * Working with Executive Steering Committee in supporting a major metropolitan r egion appointed Deputy Director PMO. Responsible for the management of a team o f highly skilled Project Managers and staff. Supervised team members in the reorganization of their Information Systems Business Unit. * Established the office to perform daily oversight of improvements, consolidati on and compliance projects with extremely high 3rd party and vendor management o wnership. * Evaluating areas for process improvements in conjunction with the Information Systems Development organization while partnering with Account Management to dri ve delivery process improvements and client satisfaction excellence. * Accountable for resolving internal service obstacles by developing business pa rtnerships and driving the focus of team members for the success of our common o bjectives. * Responsible for problem resolution and quality improvements while developing p olicies and procedures that are consistent with organizational objectives of sol id financial results, customer service and quality outcomes. United Messaging Inc., West Chester PA Vice President Professional Services April 2000 - November 2005 * Chartered specifically to lead, organize and develop the Field Engineering, Pr ofessional Services and Delivery business units while working closely with the c ustomer groups to expand company's services and client base in the area of enter prise messaging solutions. (MS Exchange, Lotus Notes/Domino and iPlanet) * Managed all contract efforts (negotiation, team build, development and impleme

ntation) for Information Systems in association with vendor management and third party channel support. (Microsoft, SUN, IBM Global Services and others) * Created and established the Service Delivery Process Model that eliminated 7 w eeks of delivery life cycle with an estimated cost savings in excess of $240,000 per standard contract effort. * Implemented department methodology and practices while exceeding revenue forec asts by 163% for the business unit. * P&L responsibility in excess of $18 million for three business units of 103 em ployees throughout North America and Europe. Instituted cost models and held ma nagement team accountable for strict adherence to cost projections and monitorin g of actual cost versus planned delivery schedule. * Responsible for all engineering personnel and their role with data center oper ations, network infrastructure, vendor management, server build and installation , telecommunications, client implementations and support. * Implemented process excellence that dramatically improved employee performance and the quality of our deliverables. Reduced overhead costs by 43% through a r eduction in discretionary expenditures and quality processes. * Created vision statement by defining offerings and building capabilities to su pport the overall company vision and objectives KPMG Consulting, Montvale NJ Director - Professional Services and Program Management September 1994 - March 2000 * Solicited and joined this international consulting company to develop new clie nt accounts and promote the growth and profitability of existing contracts. Pra ctice leader in the areas of eCommerce, Web Strategies and Business development within the Financial Services and Business Transformation consulting unit. * Established the professional services business unit within a web based ASP and Product / Content Delivery architecture. Provided both strategic and business leadership for the organization in order to maximize customer satisfaction. * Created and implemented a delivery process model which incorporated sales pers onnel, technical solutions consultants and professional services staff members. * Negotiated and managed the contract with a major U.S. Banking and Mortgage ins titution. Directed all aspects for the total upgrade of the infrastructure and user desktop environment. Managed and coordinated the merging of two data cente rs and the consolidation of systems, and processes. * Provided project management and leadership direction for a major Philadelphia Power Generation business unit. * Responsible for the design, development and execution of web based technologie s and the testing and implementation of the development efforts. Consolidated o utdated systems and operational processes. * Served as the representative for a U.S. Fortune 100 company and worked interna tionally to meet with various levels of client executives, providing direction w hile transitioning their computing environments in preparation for the year 2000 . * Managed an IT supply chain strategy engagement for a large global manufacturin g corporation. Reviewed strategies for each business unit and developed a list of common objectives, inventory, time-to-market, vendor support, systems applica tions. * Developed assessment reports to identify project and business issues with reco mmendations to resolve those issues. Assisted the client in developing a Progra m Management Office (PMO), policies, and procedures to guide future development efforts. * Service Delivery Manager for an infrastructure-engineering project for a large regional energy company. Team consisted of Project Managers, Technical Design Analysts, Vendor Contracts, and Applications Programming staff in excess of 110 employees.

* Responsible for hardware and software vendor selection, team and systems integ ration, training coordination, and budget tracking and adherence. * Provided leadership for the delivery of a 7000+ user desktop infrastructure an d network-computing environment. Established and managed the Project Management Office (PMO) for the coordination and delivery of the corporate standard to the user community throughout the ent erprise (53 locations). * Directed the migration of all users from various email environments to an MS O utlook communications platform. * Developed the business plan and architecture for the sale and delivery of a Sa les Force Automation product for a major international pharmaceutical company. Boeing Defense & Space Group, Ridley Township PA Systems Development Manager May 1983 - September 1994 * Corporate manager and representative for creating company standards and implem entation of emerging technologies. * Responsible for all computing aspects in support of Security, Human Resources and Materials Engineering. * Responsible for the design, development and implementation of a payroll, labor and inventory management system. * Major contributor in the design, development and implementation of a security management system. * Responsible for the development of new processes for hardware and software pur chasing. * Coordinated team efforts for the creation and operation of a research and deve lopment lab that was used for PC configuration and application evaluations. Education University of Pittsburgh - 1978 BS Psychology BS Business Sciences

Additional professional education has been completed in the areas of Information Services Executive Management, Business Strategy and Revenue Opportunity, Manag ement Consulting, Program and Project Management, Process and Quality Excellence .