CONNIE R.

FOSTER (678) 982-7947 FINANCIAL BUSINESS MANAGER PROFILE A proven Manager adept at quickly and successfully responding to ever-changing e nvironments and situations, consistently achieves goals within critical project deadlines and able to leverage an eye for detail to ensure the quality and accur acy of projects. Able to work with, motivate, and mentor diverse teams, while le ading by example as an individual contributor. Able to remain calm and work well in high-pressure situations, constantly seekin g new challenges, and process improvements. Driven to achieve goals and overcome obstacles, a welcome addition to any team, a solution provider who consistently earns the confidence of professionals, through the delivery of superior persona l performance and unflagging team support. * A top administrator skilled in developing exceptional client relationships, bo th internal and external, through personal example and a careful attention to de tail, prioritization, and handling multiple tasks based on formal education and strategic market knowledge. CORE COMPETENCIES Attention to Detail * Interdepartmental Relationship Management * Team Leadershi p * Risk Management Customer-Service Orientated * Excellent Problem Solver * Productivity and Perfor mance Improvement Client Relationship Management * Excellent Organizational Skills * Analyze Busin ess Trends Program Management * Process Improvement * Excellent Interpersonal Skills PROFESSIONAL EXPERIENCE E*TRADE Financial Alpharetta, GA 2000 - 2011 Manager, Customer Service / MS Gold Manager, Global Trading / Elite Services Develop and continually improve departmental procedures for MS Gold operations, as well as ensure procedures are clearly understood and followed by associates. Accountable for associate recruiting, career development and training, and perf orming evaluations. Maintain a strong understanding of company practices, proce dures, securities regulatory requirements, and other processes to effectively ma nage associated risk. * Assist in escalated problem resolution while continuously evaluating client ne eds, identifying industry trends, and maintaining excellent client relationships . * Monitor and analyze key quality and operational metrics to ensure high service levels and identify improvement opportunities. * Provide strategic direction on operational issues and monitor work procedures and productivity daily. Senior Financial Services Representative, Research & Resolution Liaison between client and other business units to ensure resolution of customer service-related issues and communicated as appropriate with external companies. Team Lead, Power E*TRADE cf120d4ca@westpost.net

Trained, coached, motivated, and mentored the career development of associates a nd performance guidance regularly. Connie R. Foster E*TRADE Financial continued Reviewed and evaluated random calls from associates on a daily basis and provide d feedback to drive improvement for quality monitoring as well as identifying ar eas of strengths and recognizing accomplishments. * Researched and resolved complex and difficult customer issues related to E*TRA DE Financial customer accounts. * Provided industry expertise to ensure associates met goals and provided a high level of customer satisfaction. Registered Financial Services Associate, Power E*TRADE Financial Services Associate, MainStreet Customer Service Responded to complicated and challenging issues dealing with advanced product kn owledge, information, and services. Provided detailed analysis, research, and r esponses to clients and associates within a defined area of expertise. * Involved in departmental training activities and performed secondary duties as defined by manager within their area of specialty. * Assisted with outbound client contact regarding advanced product information, and handled client in-bound calls. Tenet Health Systems Atlanta, GA Patient Account Representative 1998 - 2000 1996 - 1998 Page 2

Nationwide Credit, Inc. Marietta, GA Patient Account Representative Lead Dialer Interim Personnel Augusta, GA Patient Account Representative Rentronics Aiken, SC Collections Administrator Pic N Pay Shoes, Inc. Manager Trainee AAFES Tampa, FL Sales Area Manager Education

1994 - 1996

1993 - 1994 Augusta, GA 1989 - 1992 1992

EDUCATION Master of Business Administration, International Business Tampa College Tamp a, FL Magna Cum Laude Bachelor of Business Administration Austin Peay State University Clarksville , TN PROFESSIONAL LICENSURE NASD Licenses Series 4, 7, 24, and 63 PROFESSIONAL CERTIFICATION

Financial Planning Certified