James M.

Brackett 431 El Camino Real, #2423 ~ Santa Clara, CA 95050 H: (408) 247-2633 ~ C: (408) 806-8132 OBJECTIVE To utilize my experience in Client Services, Marketing, Correspondent Banking, Product Management and Operations to positively impact a Financial Inst itution. CAREER CAPSULE Degreed banking professional with extensive management experience responsible for the development, marketing, and implementation of products and services designed to expand business opportunities. Areas of skill include: * * * * Strategic Planning * Developing & Delivering Proposals Market Research & Analysis & Effective Presentations Product Development * Automated, Electronic, & Image Introducing New Products & Processing Services * Training & Supervising Personnel * Establishing Pricing Structures * Customer Service * Creating Marketing, Promotional, * Problem Solving & Advertising Campaigns * Project Management * Clear & Concise Communications * System Conversions * Proficient Computer Skills including Word, Excel, and PowerPoint EDUCATION SOUTHERN METHODIST UNIVERSITY - Dallas, TX Southwestern Graduate School of Banking Graduated: Commercial Banking TEXAS TECH UNIVERSITY - Lubbock, TX Bachelor of Business Administration in General Business PROFESSIONAL HIGHLIGHTS 2007 to 2011 SILICON VALLEY BANK Transaction Services Manager Product Manager for check clearing products and functions within the bank. Mov ed majority of bank outbound and inbound check clearing functions from paper pro cessing to image processing. Instrumental in move of clients to Remote Deposit product. Lead the bank consolidation of processing sites with processor. 2001 to 2006 BANK ONE & JP MORGAN CHASE Check Deposits Product Manager Cross-trained to support all facets of operation for the Product Group, aiding in the development of new business, implementation of system conversions, and ha ndling issues. Researched and evaluated product and service needs for an ever-e xpanding and diversified customer base. Created and managed marketing strategie s and advertising/promotional programs designed to introduce products and enhanc e customer awareness. Areas of responsibility included: Check Deposits Product Float Correspondent Banking Product Check Deposits Product Check Deposits Product Marketing 1983 to 2001 BANK ONE, N.A. Correspondent Client Service Manager - South Region Developed and implemented marketing strategies designed to increase operational services rendered to banks throughout the Southwest including Texas, New Mexico , Oklahoma, Louisiana, and Arizona. Called on prospective new clients to expand customer base. Developed and presented proposals. Managed the 5-person Client

Service Group responsible for analyzing markets, leading feasibility studies, a nd implementing new systems. PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST