Subject: Resume: Jeff Hardwick, Jr.

JEFF HARDWICK, JR 5818 Gateway Boulevard Stone Mountain, DeKalb County, Georgia 30087 Home Telephone: 404 226 9900 Wireless Phone: 404 405 1558 E-mail: jh1211ce6@westpost.net Objective: To find a position which makes it possible for involvement in decision-making, operational processes and personnel in an environment with the potential for improved personal career development and advancement. Work Experience + 1998 - 2010 "AT&T" Wireless Communications Technical Support Specialist II . Network Operations Head Quarters Network Roaming Operations Center SS7 Specialist Circuit Switch Data Specialist Vendor Switch Operations Specialist Wireless Carrier Trouble Resolution Specialist TCOS and OCOS for GSM, UMTS, TDMA Voice and Multi-Media Billing Resolution Specialist Contract Services and Pre-paid Services Roaming Specialist II Customer Operations Assistant Manager .National Wireless Services Activations Center . Trainer of the Training Team for the National Activations Center . Contract cellular activations . Pre-paid cellular activations . Equipment inventory order processing . Relocation of cellular services from market to market Technical Support Specialist .Wireless Application Protocol . Circuit Switch Data Systems . Other Technical Support Industry Related Systems Customer Operations Assistant Manager . Customer Services / Customer Relations Group . Financial Services / Customer Agent Support . Quality Expert for Employee Suggestion Program - Georgia Region . Cingular Wireless Number Relocation Program - Atlanta + 1976 - 1998 JCPenney Management Associate Shift Operations Manager Atlanta Regional Customer Services Center . Managed a staff of 450 to 1,800 . Prepared, organized and evaluated performance data for improved production and approved or deferred merit evaluations for salary . Controlled budgeted expenses while maintaining operating objectives for: Customer Service, Payroll, Supplies, Training, Voice and Computers Fulfillment Center Supervisor of Operations . Inventory management, Training and Staffing Liaison Management Associate . Procedures and Guidelines for catalog and retail operations Retail Sales Management Associate . Merchandising and Sales + 1980 - 1985 (part time) Nations Bank of North America Senior Supervisor Corporate Banking Operations

. Lock Box, Merchant Services, Commercial Charges, Commercial Account Services, Proof and Research + 1990 - 1997 Atlanta Committee for the Olympic Games Associate Envoy International Olympic Committee . Management Staff for ACOG (non- paid) . Managed athletic, social, cultural and other activities of Botswana Africa IOC . Managed paid staff of Atlanta Olympic Village . Conducted educational community meetings about the Centennial Olympics Skills: PC literate; Windows, Excel, Word, Internet, Netscape, IBM Mainframe systems, vendor Switches LAN, Spectrum, Galaxy, IVR and other necessary systems for Tele-communications SS7 Analytics skills; Call Tracing and Translations Data, Circuit Switch Data Analytics skills Education: + Georgia State University - Atlanta + University of Chicago - Chicago + Morris Brown College - Atlanta Affiliations: International Olympic Committee . Atlanta Games Legacy Organization of Olympic Games References: AT&T Employee Relations: 1 888 722 1787 Immediate Manager: Tom Troyer, Sr. Roaming Manager of AT&T Wireless Communicat ions Office: 404 847 3044 E-mail: tom.tr oyer@att.com Prior Team Manager: Robin Davis-Martin, Sr. Team Manager Technical Wireless Cus tomer Services Office: 678 418 4373 E-mail: robin.d avis@att.com AT&T Co-worker: Barbara Hillmon, Sr. Roaming Engineer AT&T Wireless Communicati ons E-mail: barbara.hillmon@att.com Office: 404 889 7923 Personal Friend: Administration Personal Friend: Lillian Woods, Retired Administrator of U. S. A. Veterans Home: 404 288 9926 Brenda Pertillo, Business Owner Office: 404 286 1169