Joshua Lee Corder jc1247b8e@westpost.

net Contact: 706-206-6864 Certifications: MCTS A+ CPR/First Aid 2010 Competencies: Complete End User Support Complete user app & configuration transfer XP to 7 Migration Imaging Error Diagnostics and Troubleshooting Ne twork Analysis Network Monitoring Network Troubleshooting Vi rus : prevention, detection, removal Software troubleshooting Network Implemen tation Laptop/Desktop Diagnostics and Repair Projector /Printer Control a nd Error Correction Microsoft Outlook End User Support Router Configura tion Firewall Configuration Server 2008 Domain Controller Management Wireless Networking Group Policy Active Directory Management DHC P Servers DNS Servers Relay Agents (RRAS) Remote Desktop Cat6 , Phone Cab ling Conference Room Video Support Technologies: Server 2000, 2003, 2008 Exchange Server Dell IBM HP Gateway Le novo Avaya PolyCom Altiris Cisco IOS Symantec SD7 Avaya MindJet O racle LIMS Citrix VB.NET ICMP DHCP DNS SMTP POP3 RIPv2 OSPF WEP WPA2 Erooms Java Windows 95, 98, 2000, XP, Vista, 7 Microsoft Office Suite OCS Wireshark VMWare VPC SYMANTEC AVG AS400 Ipv4 Ipv6 TCPIP Protocols RAID IPhone Android Blackbe rry BES Windows PE WAIK Education: Presidential Scholar Graduate with an Associates Degree (Network ing Specialist) from Athens Technical College. GPA 3.9 Memberships: Microsoft Certified Professionals Athens Technical College Presidents list Phi Theta Kappa Alpha Beta Gamma (Business Honor Society) Athens Technical College Student Ambassador Athens Tech Student Advisory Council National Technical Honor Society (ATC Chapter President)

Employment History: Company Merial /Technisource (Contract for Merial) Timeline May 2010 Nov 2010 Position Desktop Support Specialist Supervisor Kim Gilmore (Global Service Delivery Manager) Position Responsibilities I was the on-site I.S. support for the Athens, Colbert , and UGA Merial sites. Merial is a pharmaceutical company that specializes in animal vaccines and medic ines. I was responsible for the support of over 400 users, for these locations. I handled several different departments that used a wide variety of softwar , ha rdware, and specialty configurations. I supported the Labs, Production, R&D, Adm inistrative, Quality Control, and Callcenter departments. I also was responsible for several projects involving upgrades, security, virtualization, documentatio n, and Lean management. Company Athens Technical Institute Timeline Jan 2010 to May 2010

Position Elberton County Campus Administrator Supervisor Steve Arnold (Athens Campus I.T. Support) Position Responsibilities I was the computer support for the entire Elberton county campus of Athens Techn ical College. I handled all I.T. related issues for this satellite ATC campus. Company Durhamtown Plantation Timeline Feb 2009 to Feb 2010 Position Rental/Service Dept. Manager as well as the I.T. Support for the plantation Supervisor Joni Roberts (General Manager) Position Responsibilities Manage the rental and service departments making sure all equipment is safe and serviced for the customer. Assign tasks to service and rental techs, schedule wo rkloads, schedule employees for maximum efficiency. Sign off on checklists, perf orm wreck estimates, Assess safety for first time riders and teach riding lesson s. Maintenance of all servers, office computers, i.p. cameras, routers, firewall s, backups, databases, and software. Website maintenance, including sales and al l product uploads. Liaison between store locations. Troubleshooting of all softw are, security, networking, and hardware issues.

Employment History (continued): Company MobileTech Timeline Dec 2008 to Present Position Technician Supervisor Tuck Stephens (Co-Owner) Position Responsibilities I support several small businesses in the North Ga region. Company Circuit City (Firedog) Timeline Sept 2008 to Dec 2008 Position PC Technician Supervisor Michael Satterfield (Firedog Dept. Manager) Position Responsibilities Managed all computer, maintenance, repair, replacement, update, upgrade, program installation, OS installation, error diagnosis, error correction, configuration , security, and networking of all customer PCs, Laptops, and associated componen ts. Customer service and troubleshooting for in store customers as well as home support. Company Haband(Callcenter) Now Orchard Brands Timeline Nov 2007 to Sept 2008 Position MIS Support Supervisor Jason Bankston (MIS) Position Responsibilities Managed all computer, maintenance, repair, replacement, update, upgrade, progra m installation, OS installation, error diagnosis, error correction, configuratio n, security, and networking. I migrated this entire site (200+ users) from Windo ws 2000 to XP.