Maureen A.

Charles Trainer * Instructional Design Professional * Training Manager PROFILE Expert in the assessment, design, and delivery of professional learning and deve lopment programs that engage and challenge the learner and produce specific, mea surable results. Highly experienced trainer and presenter. Superb writer. Skillf ul leader and manager. Bilingual: Spanish. SKILLS & STRENGTHS Highly engaging instructor Exceptional writer & editor Skillful communicator Sensitive to audience/learner Skilled at task analysis & sequencing Grasp of complex material Needs identification & assessment Project management Integrity Accountability Leadership Teamwork ACCOMPLISHMENTS TEACHING & TRAINING Served as Chief Operating Officer and Director of Distance Learning for legally based professional development company serving HR directors, superintendents, pr incipals, faculty, staff and students in K-12 and higher ed institutions through out the US and Canada. Presented over 20,000 hours of personal & professional development seminars to o ver 6000 individuals. Faculty member at Landmark Education for nearly 20 years, consistently exceeding measurable standards for excellence and great customer service. Among a divisio n of 210 leaders, typically ranks in the top 10 globally and in the top 5 in US. Successfully trained over 100 trainers to effectively deliver programs to a vari ety of audiences on a variety of topics. Trained an additional 300+ people to co nduct successful sales presentations. INSTRUCTIONAL DESIGN Produced instructor led, on-line, blended, and video-based training programs. Has utilized a variety of stand alone and SaaS software solutions for desktop pu blishing, WBT content management, learning management, and sales/customer servic e. Managed technical team in the creation of custom CMS + LMS for WBT. Directed the migration of a 60,000 entry database to SalesForce, including the d esign of custom fields and menus. SELECTED PUBLICATIONS & PROJECTS Ghostwriter (credited): School Bullying: Tools for Avoiding Harm and Liability ( Corwin Press, 2007)

Distance Learning: Sexual Harassment Investigation: Minimize the Risk (11 module s); Sexual Harassment Awareness Training (3 modules); Integrated Sales and Marke ting New Hire Orientation (3 modules) Associate Producer: The Early Faces of Violence, 7 video series; SUCCEED, 6 vide o series Instructional Designer: Athletic Liability Training for Coaches and Athletic Dir ectors; Vulnerable Educators Liability Training for Teachers and Staff (grades 5 -12); Medical Assisting 2.0 Program Roll Out Playbook Other Projects: Produced training programs, manuals, multi-media products, instr uctional aids, white papers, and web content for a variety of industries and aud iences EMPLOYMENT Well Written Wordshop, Pasadena, CA 2008-present * Owner * Principal Writer, Editor, Instructional Designer Selected Client list: Corinthian Colleges, edu1world.org, Edu-Innovation System s, Expertus, Iris Technology, McGrath Training Systems, MediaRebel, TransAd, You rHomework.com McGrath Training Systems, Santa Barbara, CA 2000-2008 * Chief Operating Officer and Director of Distance Learning 1998-2000 * National Sales Director Landmark Education, Los Angeles Office 1995-1998 * Community Events Manager 1993-1994 * Communication Program Manager 1991-present * Program Leader Maureen Raphael Business Communications, Santa Barbara, CA 1990-1992 * Sole proprietor * Marketing writer / specialist * Conducted emerging business development training New Directions for People with Disabilities, Inc., Santa Barbara, CA 1986-1990 * Operations Manager, Co-Founder * Educational travel and foreign exch ange programs for people with developmental disabilities The Devereux Foundation School, Santa Barbara, CA 1982-1986 * Instructor, Special Education * Received "Devereux Award" for outsta nding achievement Milwaukee Public Schools, WI 1981-1982 * Educator, Bilingual-Bicultural Education, Grade 1 EDUCATION 1978-1981 * Marquette University, Milwaukee, WI B.S., magna cum laude, 2 majors: Communications and Spanish; Minor: Education Completed rigorous MU Honors Curriculum * Studied at the University of Madrid, S pain Lifetime Member of Sigma Delta Pi (Jesuit) and Alpha Sigma Nu (Spanish) National Honor Societies 1982-83 * University of California at Santa Barbara Post-graduate studies in Speech & Hearing Science and Bilingual/Multicultural Ed ucation

CURRENT VOLUNTEER SERVICE 2008-present * Secretary of the Board for Aid Still Required, an international n on-governmental organization providing green, sustainable solutions that restore and enhance the quality of life for people and planet in the wake of natural di sasters and human crises. 2003-2010 * A marathoner for the Leukemia and Lymphoma Society (LLS), has exceed ed fundraising goals for 7 consecutive years. Has completed 8 half marathons and 3 full marathons for LLS. Recognized by the Greater Los Angeles Chapter for "Ou tstanding Service." PROFESSIONAL AFFILIATIONS Society for Technical Communication * E-Learning Guild * American Society for Tr aining and Development