MELISSA S. RABIDOUX 1398 Colony Drive * Saline, MI 48176 * Cell: (248) 521-8850 E-mail: mr1269496@westpost.

net HIGHLIGHT OF SKILLS Highly accomplished executive, leader and team member capable of developing stro ng trust-based relationships with customers, vendors and employees. Well develop ed interpersonal and communication skills. Thrive in a fast paced, high energy e nvironments. Enjoy creating new processes and procedures to streamline operation s and increase revenues and efficiency. Outstanding organizational, analytical a nd detail-oriented skill set. High achiever and performer. Outstanding motivatio nal, morale-builder and strategic planner. RELATED SKILLS Business Operations * Project Management * HR Administration * Relationship Building * Staff Management * Account Management * Problem So lving OPERATIONS MANAGEMENT EXPERIENCE Chief Operating & Business Development Officer KAZNOW INVESTMENTS, INC., Plymouth, Michigan, 2008-2010 Private Duty home care and property management company. * Reduced employee turnover from 335% to less than 45% via new processes. * Developed and implemented company orientation procedures increasing employee s atisfaction by 10% and retention by 14%. * Credited with a 94% increase in billable hours and 15% increase in billable ho ur rates. * Instituted and improved company best practices creating a marked increase in b rand awareness and communication in sales channel. INVESTOR RELATIONS MANAGER CHRISTOPHER PLACE MANAGEMENT, INC., Ann Arbor, Michigan, 2007-2008 Senior housing management and acquisitions company. * Implemented and streamlined scanning technology increasing property acquisitio n process and reducing the amount of missed deadlines by over 30%. * Established and maintained all communications with team members and outside en tities while ensuring all transactions were completed within stated deadlines. * Facilitated investor relationships through information sharing and process edu cation. BUSINESS OFFICE MANAGER GLACIER HILLS HOME CARE, INC., Ann Arbor, Michigan, 2004-2007 Private duty in home care services. * Decreased delinquent receivables by more than 85% in 7 months. * Revised and improved company collection policies and procedures thereby increa sing cash flow month-over-month. * Reduced spending through budget evaluation and negotiations with vendors. HR MANAGER, SPECIAL PROJECTS, COMFORT CONSULTANT A.J. DANBOISE, INC., Farmington Hills, Michigan, 2002-2004 Family-owned plumbing and HVAC services. * Increased sales approximately 20% by instituting new sales procedures and in-h ouse training and referral services. * Drastically reduced unemployment claims 85%. * Facilitated staff training in customer service and team building, greatly incr easing employee morale, retention, sales, industry knowledge and service.

EXECUTIVE ASSISTANT, SALES MANAGER SEARS & ROEBUCK - THE GREAT OUTDOORS, Novi, Michigan, 2001-2002 Retail upscale home decor. KMART CORPORATION, Troy, Michigan, 2000-2001 Discount Retailer * Facilitated roll out of regional janitorial program for 450 stores with minima l operational issues or concerns; also liaison to corporate office regarding the status of the roll-out throughout the region in hopes to implement the same pro gram nationwide. * Navigated several reductions in field staff resulting in the elimination of mo re than 250 project managers and assuming the workload for these capital project s throughout the region, and also facilitating payment schedule tracking for all contractors. * Conducted and produced continuing education programs and training. * Managed best performing sales and merchandising department in Midwest region. * Arranged and conducted continuing education programs for all sales staff. * Maintained top departmental regional sales via effective product merchandising . * Transitioned all hourly employees to a commission-based pay scale while retain ing 95% of the current staff. GENERAL OPERATIONS MANAGER SOUTHERN STAMPING, INC., Mobile, Alabama, 1994-2001 Manufacturer and retailer of truck parts and accessories. * Increased revenue in pilot retail store from $40K/month to $250K/month in less than one year through innovative marketing campaigns and branding efforts. * Created sales catalog resulting in an increase in catalog sales of over 25%. * Researched and implemented an electronic inventory system resulting in a 20-30 % reduction in inventory expense. EDUCATION CLEARY UNIVERSITY, Howell, Michigan Pursuing Bachelor of Science degree, Business Management Anticipated graduation 2013 PROFESSIONAL AFFILIATIONS & ACCREDITATONS Society for Human Resource Management, Current Member State Of Michigan, Notary Public, Washtenaw County, Expiration June 2014