Yvonne Hurley 1182 Bottom Meadows Rd Bedford VA 24523 Phone - 540-598-9308 Email: yh126a4f4@westpost.

net Objective Highly competent individual seeks position within a growing firm that utilizes j ob training to promote individual opportunity and professional growth, while mak ing positive contributions to the organization, Qualifications: January 2011 Randstad-Wells Fargo Account Resolution June 2008 to January 2011 Advance Auto Parts Headquarters, Roanoke VA Benefits Specialist Answering incoming calls/making outbound calls regarding plan benefits for empl oyees/store supervisors; Process new enrollment packets for new hires and/or life changes or qualifying e vents; Processing medical garnishments from Court Orders; Answering emails regarding employee benefits; Coordinate with Vendors for full and part-time employees regarding medical, dent al, vision, long and a short term disability insurances June 2007 to June 2008 United Health Group, Roanoke VA Research Specialist Making outbound calls in support of customer needs by conveying in a reassuring manner step by step instructions to resolve customer issues and/or complaints; Answering incoming calls from older senior citizens to discuss the Medicare Pres cription Drug Plan as it relates to their disabilities, illnesses and age; Navigate through computer system applications to fulfill caller requests, update their information, research billing questions and inquiries; Comply and adhere to company performance standard for quality of work, efficienc y, attendance and follow a strict schedule while maintaining high quality scores and performance goals. Excellent written and verbal communication skills, with an eye for detail; Extremely productive in a high volume, stress environment; Sept 2006 to June 2007 United Health Group, Roanoke VA Customer Care Associate Receiving inbound phone calls from prospective members and members concerning th eir Medicare Part D Prescription Drug program; Providing assistance with formulary questions with specific details to memberas coverage phases; Providing billing information and performing electronic fund transfers for membe rs on delinquent accounts;

Providing assistance during open enrollment period for plan information specific ally annual notices of change; Obtaining phone enrollments Page 2 of 2 Yvonne Hurley Jan 2006 to August 2006 Botetourt Correctional Center Correctional Officer Supervised inmates in their daily activities and responsibilities; Worked t he wreck yard; Wrote daily reports, handled firearms and managed visitors entering and exiting the facility

August 2003 to May 2005 Union County Public Schools, Weddington NC Bus Driver Safely drove the children to and from school daily; Safely drove the children to and from school field trips and activities May 2002 to May 2003 Norris Insurance Agency, Jacksonville FL Office Manager Assist various internal and external business units while maintaining high perfo rmance on core team; Provide individual/team training to ensure process improvements are aligned with the company strategy/strategic goals; Cross-trained in multiple functions in order to provide value-added assistance t o various business units; Wrote automobile insurance policies for new and existing policy holders; Prepared payroll for office personnel, office business deposits and maintained t he office supplies for the company. Computer Skills Proficient in Excel, Microsoft Word, Outlook, Lotus Notes, Access Use of company fax machine and copiers Achievements: Quality Scores in 2007 average 98% Quality Scores in 2008 average 98%